topic Re: Where is my order? EDD passed in Customer Care

Where is my order? EDD passed

LilyMom — Wed, 14 Dec 2016 21:03:08 GMT

I ordered an Amazon Echo Dot on Dec 6th. Order details says it shipped on the 8th. UPS tracking says a label was created but they have not yet received it at their facility. Estimated Delivery Date has passed. Why does QVC say something has shipped when there has only been a label created? This was supposed to be a gift I needed by the 17th. Now it's sold out, even on Amazon. I called customer service and was told there is a new estimated delivery date of the 21st, but that's all the information they can find.

I know it's a busy season for them, but I also had a problem with my last order. I ordered a pair of boots, it took longer than the EDD, and the wrong size boots were in a box labeled with the correct size. I called CS and they did not charge me to return them, but by then my size was sold out. This might be my last order with QVC. I guess I will wrap up an I owe you note for a gift.

Re: Where is my order? EDD passed

Melvin-QVC — Wed, 14 Dec 2016 21:18:11 GMT

@LilyMom wrote:

I ordered an Amazon Echo Dot on Dec 6th. Order details says it shipped on the 8th. UPS tracking says a label was created but they have not yet received it at their facility. Estimated Delivery Date has passed. Why does QVC say something has shipped when there has only been a label created? This was supposed to be a gift I needed by the 17th. Now it's sold out, even on Amazon. I called customer service and was told there is a new estimated delivery date of the 21st, but that's all the information they can find.

I know it's a busy season for them, but I also had a problem with my last order. I ordered a pair of boots, it took longer than the EDD, and the wrong size boots were in a box labeled with the correct size. I called CS and they did not charge me to return them, but by then my size was sold out. This might be my last order with QVC. I guess I will wrap up an I owe you note for a gift.

@LilyMom I am really sorry about your order. It sounds like you have the latest information that I could provide to you. If there is anything more we can help with, please email QVCSocialTeam@qvc.com.

Melvin, Customer Care

Re: Where is my order? EDD passed

Krimpette — Wed, 14 Dec 2016 21:20:10 GMT

Unfortunately, stuff happens at this time of year (that's why I love to shop early!). But for last minute items, it's a challenge. I have one item shipped from HSN, Within a day or two, it was shipped. It arrived at my local post office in a timely fashion. It was then forwarded to another post office about 30 miles north of me, for some unknown reason. From there, it was sent to yet another post office about 300 miles south of me. Yet, the post office tracking is saying it should be delivered tomorrow.

But I've also had trouble with three recent orders from QVC that were well past their delivery dates. As a result, I stopped ordering anything further from QVC for the time being.

Re: Where is my order? EDD passed

itsmagic — Wed, 14 Dec 2016 21:20:12 GMT

@LilyMom I was at Bed, Bath & Beyond yesterday and saw someone bought an Echo Dot there. I didn't even realize they carried it. Just a suggestion if you have a Bed, Bath & Beyond in your area.

Re: Where is my order? EDD passed

Mz iMac — Wed, 14 Dec 2016 21:28:14 GMT

@LilyMom

Bestbuy has both colors too along w/the "covers" in all colors.

Re: Where is my order? EDD passed

BalletBabe — Wed, 14 Dec 2016 22:02:39 GMT

A lot of places have them, even staples. They are also on sale most places for 39.99. Also a lot are offering the sale price and the coupon. Good Luck.

Re: Where is my order? EDD passed

BalletBabe — Wed, 14 Dec 2016 22:05:54 GMT

@LilyMom I have had that happen and then all of a sudden it shows up. You might get lucky. I know if Melvin could help you in any way he will. He helped me recently and I really appreciated it.

Re: Where is my order? EDD passed

wvumountiefan — Wed, 14 Dec 2016 22:19:03 GMT

I know it's the "time of year," but I just placed an online order with Makeup Geek. When I checked out they had a message talking about the S&H choice and about some orders may not be delivered by Christmas with just regular shipping. I don't need my order by Christmas but I appreciate how they are up front about it.

I know that QVC can't be held responsible once it leaves the Q, but did they take more orders than for the quantity they had? If that's the case then that's bad business IMO. I don't know, but I also have a date that I quit ordering stuff online because it's too close to the 25th.

Re: Where is my order? EDD passed

Kachina624 — Wed, 14 Dec 2016 23:20:20 GMT

Keep in mind that the "E" in EDD stands for estimated. There's no "F" for, for sure date.

Re: Where is my order? EDD passed

vickie25 — Thu, 15 Dec 2016 01:20:50 GMT

@Kachina624 wrote:
Keep in mind that the "E" in EDD stands for estimated. There's no "F" for, for sure date.

What QVC should do for the OP and others, is follow HSN's lead. When a customer creates an entry in their CS forum, for an item not received and it's past the EDD, HSN CS always responds that they are sorry for the delay AND automatically credits them for the shipping charges. I am not seeing QVC CS doing this.

Re: Where is my order? EDD passed

Thrive — Thu, 15 Dec 2016 18:02:17 GMT

I ordered somethings for myself and a couple of things to decorate for the holidays. All of the items never did arrive. QVC resent them by UPS and gave me credits for the inconvenience.

Re: Where is my order? EDD passed

qvcaddition — Sun, 18 Dec 2016 08:06:00 GMT

I have a kettle From Le Creute in Process for five days now. Called a d the cannot cancel. Comes from bender. My last order from them took 15 days. You think I would learn. You should be able to at least cancel when if takes so long to ship. I should have gone toAMAZON. Same problem with an umbrella from HSN. Five Days and still in warehouse.

Re: Where is my order? EDD passed

Barbara-QVC — Sun, 18 Dec 2016 10:34:17 GMT

@LilyMom wrote:

I ordered an Amazon Echo Dot on Dec 6th. Order details says it shipped on the 8th. UPS tracking says a label was created but they have not yet received it at their facility. Estimated Delivery Date has passed. Why does QVC say something has shipped when there has only been a label created? This was supposed to be a gift I needed by the 17th. Now it's sold out, even on Amazon. I called customer service and was told there is a new estimated delivery date of the 21st, but that's all the information they can find.

I know it's a busy season for them, but I also had a problem with my last order. I ordered a pair of boots, it took longer than the EDD, and the wrong size boots were in a box labeled with the correct size. I called CS and they did not charge me to return them, but by then my size was sold out. This might be my last order with QVC. I guess I will wrap up an I owe you note for a gift.

Hi @LilyMom

I just wanted to follow up with you to make sure you received the Amazon Dot Echo. Per the tracking, it was delivered on December 15th.

Happy holidays!

Barb

Customer Care

Re: Where is my order? EDD passed

Barbara-QVC — Sun, 18 Dec 2016 10:38:07 GMT

@qvcaddition wrote:

I have a kettle From Le Creute in Process for five days now. Called a d the cannot cancel. Comes from bender. My last order from them took 15 days. You think I would learn. You should be able to at least cancel when if takes so long to ship. I should have gone toAMAZON. Same problem with an umbrella from HSN. Five Days and still in warehouse.

Hi @qvcaddition

We will continue to monitor your order. Sometimes there is a delay in us receiving the tracking information when it ships from the vendor. I do see your EDD is the 22nd - hopefully you will have the Teakettle by then.

Happy holidays!

Barb

Customer Care

Re: Where is my order? EDD passed

qvcaddition — Sun, 18 Dec 2016 15:13:30 GMT

Thank you Barbara. I was talking about the French Press pot coming beyond the EDD date. This one the 23rd, but it is not a Christmas present and I can,t see it coming by that date. I,m just amazed in Process so long. With the experience I had with this company and their release for shipping, I would buy at the B&M.

I do know the MODS here help, where calling CS doesn't. Thank you.

Re: Where is my order? EDD passed

Barbara-QVC — Sun, 18 Dec 2016 15:20:50 GMT

@qvcaddition wrote:

Thank you Barbara. I was talking about the French Press pot coming beyond the EDD date. This one the 23rd, but it is not a Christmas present and I can,t see it coming by that date. I,m just amazed in Process so long. With the experience I had with this company and their release for shipping, I would buy at the B&M.

I do know the MODS here help, where calling CS doesn't. Thank you.

Hi @qvcaddition,

I do apologize that there was a delay with your French Press. When an item ships directly from the vendor it can take a few extra days. We try to incorporate this into the EDD that is given, but unfortunately sometimes it does take a bit longer. I am glad it arrived, however, and I hope that you have been enjoying some good coffee!

Please let us know if we can be of any further assistance!

Barb

Customer Care