topic Re: David Venable said.... in Customer Care

David Venable said....

pupwhipped — Sun, 24 Apr 2022 19:55:15 GMT

Paraphrasing, but David said, "Please be patient with our ordering process. Free shipping day is always a busy day but when it coincides with In the Kitchen With David on a Sunday things go wonky." DUH! Ya think? Then why don't you fix it!!! You obviously know this happens consistently and constantly. Why don't you do something about it instead of irritating your customers over and over and over again. In fact, why waste all this air time when no one can purchase the items presented no matter how hard they try! I truly am astounded at the ongoing ineptness on so many levels with this company. They should be embarrassed. I'm beginning to be embarrassed myself to even shop with them.

I made this comment in another current thread on this subject and will add it here. Customer service is saying, yet again, there's a glitch in the system and QVC is working on it. Maybe they should change their name.

QVG...Quality, Value, and Glitch.

Re: David Venable said....

Krimpette — Sun, 24 Apr 2022 19:17:52 GMT

I understand that many are having frustrations. I don't usually use automated ordering on the phone, but I did today. No problem whatever placing the order, and even subsequently editing it on line.

Re: David Venable said....

Tori3569 — Sun, 24 Apr 2022 19:20:55 GMT

Not as easy to fix as you might think. Servers can only handle so much traffic at a time, even gigantic ones. Add to that, those who are ordering via the app, calling in and the reps themselves on the site and things are bound to get slower and off kilter sometimes.

Re: David Venable said....

CAcableGirl2 — Sun, 24 Apr 2022 19:34:16 GMT

It may not be easy to fix the overflow of orders on Sunday, but they need to rethink their strategy. Maybe make it a "weekend" of free shipping or free shipping on Sunday and Monday to spread the orders over a couple of days and not make everyone try to rush to get their order in Sunday only.

Or, how about some targeted marketing to those who have items in their wish list that they get a special free shipping code early before the announcement of free shipping in order to order their items early prior to the tsunami of customers that they appear to deal with on Sunday during David's show. Plus it would make their loyal customers feel that they are valued and that QVC wants to keep them happy....and buying.

Unfortunately what probably happens is people try to order, get frustrated and then end up not ordering at all. I know it happens to me.

Re: David Venable said....

TheMemphisVette — Sun, 24 Apr 2022 19:39:02 GMT

i will do my ordering later tonight when the volume calms down. in the meantime i am enjoying the presentations.

no biggie.

Re: David Venable said....

MarkeieMark — Sun, 24 Apr 2022 19:45:36 GMT

How about if your last name ends from A-L you order in AM, and M-Z order PM.

Re: David Venable said....

ShowMeTheDeal — Sun, 24 Apr 2022 19:44:41 GMT

No biggie? They wasted my entire afternoon. Can’t order anything. Anyway! Even tried piority line for qvc card holders. Better extend free shipping day to appease your customers.

Re: David Venable said....

SeaMaiden — Sun, 24 Apr 2022 20:03:47 GMT

Amazon seems to figure it out...always a. Breeze to order.....and often deliver my order in a couple of HOURS....not weeks and months.

QVC needs to step it up or they will be stepped on like a bug.

Re: David Venable said....

Tori3569 — Sun, 24 Apr 2022 22:58:56 GMT

Last year on Prime Day I couldn't buy anything for a few hours. So, yes, Amazon in general handles a lot of traffic, but they had issues when everyone was trying to buy at the same time as well.

Re: David Venable said....

Spacrazy — Sun, 24 Apr 2022 23:17:26 GMT

I can't imagine what was so important for you to order that "they wasted your entire afternoon". Everything's okay.

Re: David Venable said....

Sage04 — Sun, 24 Apr 2022 23:17:40 GMT

@Tori3569 wrote:
Not as easy to fix as you might think. Servers can only handle so much traffic at a time, even gigantic ones. Add to that, those who are ordering via the app, calling in and the reps themselves on the site and things are bound to get slower and off kilter sometimes.

@Tori3569 you are so right. No one knows what could happen until it does. How about when you go to the Store and can't pay for your items because the Servers are down? Nobody thinks about that. You either wait or leave.

Re: David Venable said....

pupwhipped — Mon, 25 Apr 2022 14:33:30 GMT

OP here. Yesterday's fiasco just hit me wrong and left a bad taste for some reason. I ended up making a point of not ordering anything at all. I was a bit excited when I got up and realized there was free shipping as I had not expected it. And even though later in the day it was possible to order again online, the enthusiasm to shop was just gone. And let's face it, that is part of the reason people do buy and retailers depend on it...happy impulse purchases, so to speak. But the ongoing problems with Q's website and the never ending free shipping day "glitches" is getting old. Yesterday it felt like I was working a stressful job just trying to get an order in. I got fed up. And the desire to purchase from QVC? I got over it.