topic Re: Not Able To Print Return Label in Customer Care

Not Able To Print Return Label

Pecky — Thu, 21 Apr 2022 12:19:29 GMT

I received sheets without an invoice or return label. I need to return them and when I went to print it from QVC nothing happens. I emailed CS and asked if they could email it to me and was told they would mail it to me and would get it 7-10 days!! I can't believe that they can't email it to me.

Re: Not Able To Print Return Label

Susan-QVC — Thu, 21 Apr 2022 12:38:37 GMT

@Pecky wrote:

I received sheets without an invoice or return label. I need to return them and when I went to print it from QVC nothing happens. I emailed CS and asked if they could email it to me and was told they would mail it to me and would get it 7-10 days!! I can't believe that they can't email it to me.

@Pecky We did request a label be sent to your email, it should be received w/in 4 hours, fingers crossed it's received.

Susan

Re: Not Able To Print Return Label

avid shopper — Thu, 21 Apr 2022 13:12:23 GMT

Iam having the opposite problem. I want form sent to my home and they are telling me they can't do that. UGH!

Re: Not Able To Print Return Label

Susan-QVC — Thu, 21 Apr 2022 13:22:40 GMT

@avid shopper wrote:

Iam having the opposite problem. I want form sent to my home and they are telling me they can't do that. UGH!

@avid shopper Whats the item number, we will give it a try for you.

Susan

Re: Not Able To Print Return Label

avid shopper — Thu, 21 Apr 2022 13:37:29 GMT

Susan/Social Team

Item# is H 245810

Thank you

Greatly Appreciate!

Re: Not Able To Print Return Label

Susan-QVC — Thu, 21 Apr 2022 13:48:37 GMT

@avid shopper wrote:

Susan/Social Team

Item# is H 245810

Thank you

Greatly Appreciate!

@avid shopper I'm sorry, I am running into the same issue as CS, let try it again later in the day or tomorrow, its been an issue for the last few days.

My apologies,

Susan

Re: Not Able To Print Return Label

Sophie Rose — Thu, 21 Apr 2022 14:15:28 GMT

I would love to know what is going on with QVC and the failure to supply the customer with receipts and return labels. Four out of five orders I received over the last couple of months had no receipt of return label. Is this their way of forcing the customer to keep the merchandise, like it or not. I have become very sceptical of this companies new way of doing business.

Re: Not Able To Print Return Label

Susan-QVC — Thu, 21 Apr 2022 15:07:00 GMT

@Susan-QVC wrote:

@avid shopper wrote:

Susan/Social Team

Item# is H 245810

Thank you

Greatly Appreciate!

@avid shopper I'm sorry, I am running into the same issue as CS, let try it again later in the day or tomorrow, its been an issue for the last few days.

My apologies,

Susan

@avid shopper It looks like we were able to finally get one out, please allow 7-10 days to be received in the mail.

Susan

Re: Not Able To Print Return Label

Caaareful Shopper — Thu, 21 Apr 2022 16:29:03 GMT

I had the exact same problem -- could not print a return label. This went on for about 8 days. I emailed the social team and their response was that I would get an emailed label. However, the social team unexpectedly had the same issue I had (they tried to help, and were very quick with their responses).

I called customer service on the phone yesterday, and they said I should just pay for the return myself (they gave me a return address for it), and email them my receipt for the postage.

Re: Not Able To Print Return Label

avid shopper — Thu, 21 Apr 2022 16:33:49 GMT

@Susan-QVC wrote:
@Susan-QVC wrote:
@avid shopper wrote:
Susan/Social Team

Item# is H 245810

Thank you
Greatly Appreciate!

@avid shopper I'm sorry, I am running into the same issue as CS, let try it again later in the day or tomorrow, its been an issue for the last few days.
My apologies,
Susan

@avid shopper It looks like we were able to finally get one out, please allow 7-10 days to be received in the mail.
Susan

@Susan-QVC Oh, thank you so much. I know you guys are super busy and I appreciate your efforts.

Re: Not Able To Print Return Label

Kachina624 — Thu, 21 Apr 2022 19:00:39 GMT

@Sophie Rose wrote:
I would love to know what is going on with QVC and the failure to supply the customer with receipts and return labels. Four out of five orders I received over the last couple of months had no receipt of return label. Is this their way of forcing the customer to keep the merchandise, like it or not. I have become very sceptical of this companies new way of doing business.

@Sophie Rose News Flash! Almost nobody except QVC is including invoices or return labels in their packages. It's the new trend. Case in point: I've never gotten anything in packages from the much touted Amazon.

I've found it's the Ontario, Ca., QVC warehouse that's not including Invoices. I've gotten them in the rest of my packages.

Re: Not Able To Print Return Label

TVLand — Thu, 21 Apr 2022 19:20:55 GMT

Amazon does not include receipts or return labels because you don't need..them .there returns are easy and fast...no repackaging necessary... I take a returned item directly to my local UPS OR Whole Foods.Store ..they completely take care of the item... I get a receipt for my return...in less then 24 hours my credit is issued...

Re: Not Able To Print Return Label

gertrudecloset — Fri, 22 Apr 2022 00:28:32 GMT

@TVLand wrote:
Amazon does not include receipts or return labels because you don't need..them .there returns are easy and fast...no repackaging necessary... I take a returned item directly to my local UPS OR Whole Foods.Store ..they completely take care of the item... I get a receipt for my return...in less then 24 hours my credit is issued...

I agree

Re: Not Able To Print Return Label

sunshine45 — Fri, 22 Apr 2022 02:45:06 GMT

@TVLand wrote:
Amazon does not include receipts or return labels because you don't need..them .there returns are easy and fast...no repackaging necessary... I take a returned item directly to my local UPS OR Whole Foods.Store ..they completely take care of the item... I get a receipt for my return...in less then 24 hours my credit is issued...

not ALL amazon returns work like that. just this week i had to print out a label and repackage the item so that i can take the item to the UPS store.