topic Re: CS Received Email Offer Doesn't Work in Customer Care

CS Received Email Offer Doesn't Work

tsavorite — Sat, 16 Apr 2022 15:57:21 GMT

CS can you look into this....got a email from Q Card Services for free shipping today and it does not work when I try to place order on my Q card account like email says.

Thank you

Re: CS Received Email Offer Doesn't Work

Mombo1 — Sat, 16 Apr 2022 16:08:56 GMT

@tsavorite wrote:
CS can you look into this....got a email from Q Card Services for free shipping today and it does not work when I try to place order on my Q card account like email says.

Thank you

@tsavorite I contacted the QVC Social Team with the same question. I usually get a quicker response from them rather than customer service.

Re: CS Received Email Offer Doesn't Work

tsavorite — Sat, 16 Apr 2022 16:09:54 GMT

OK will do that too thank you!

Re: CS Received Email Offer Doesn't Work

loriqvc — Sat, 16 Apr 2022 16:17:31 GMT

@tsavorite - I'm pretty sure they made a mistake in sending the email today; the six Easy Pays are available now, but I'm guessing free shipping is going to be tomorrow.

Re: CS Received Email Offer Doesn't Work

tsavorite — Sat, 16 Apr 2022 16:22:36 GMT

@loriqvc Well that solves the Scooby Doo mystery then LOL!

Thank you for your help

Re: CS Received Email Offer Doesn't Work

Mombo1 — Sat, 16 Apr 2022 16:25:44 GMT

@tsavorite wrote:
OK will do that too thank you!

@tsavorite Already heard from Alice at the Social Team. She said they are experiencing a glitch. She said if you have already placed an order, send the order # and she would try to delete the shipping. If you have not placed the order yet...to place it as a check order and send her the order #. She would then delete the shipping charge and then you could change it to a credit card. I am not comfortable with using a check Order...so I will wait and try later.

Re: CS Received Email Offer Doesn't Work

loriqvc — Sat, 16 Apr 2022 16:27:02 GMT

@tsavorite - Honestly, it's just a semi-informed guess; since they've been offering the six Easy Pays every weekend in April for Q Card holders and the email from last night mentioned details about offers ending at 11:59 PM ET on 4/17, I think they may have mixed their messages and promoted the free shipping offer too early. I guess we'll see what happens tomorrow!

Re: CS Received Email Offer Doesn't Work

Bookplate — Sat, 16 Apr 2022 16:53:13 GMT

Same here. I placed an order this morning and was charged shipping. I contacted the Social Team and received a quick reply that they removed the shipping charge. But I am hesitant to order more as I really don't want to burden the Social Team with requests to edit every transaction. It sounds like it was a mistake, but they clearly know about it now and someone needs to fix it.

Re: CS Received Email Offer Doesn't Work

tsavorite — Sat, 16 Apr 2022 16:53:27 GMT

@Mombo1 wrote:
@tsavorite wrote:
OK will do that too thank you!
@tsavorite Already heard from Alice at the Social Team. She said they are experiencing a glitch. She said if you have already placed an order, send the order # and she would try to delete the shipping. If you have not placed the order yet...to place it as a check order and send her the order #. She would then delete the shipping charge and then you could change it to a credit card. I am not comfortable with using a check Order...so I will wait and try later.

I just got a email from Alice now and was instructed to do the same. So I did place order on check hold to see if she can delete charge and then I can convert it to my CC.