topic Re: Customer Service in Customer Care

Customer Service

Hoping for the best — Mon, 11 Apr 2022 15:08:18 GMT

I have been trying to get CS to fix a glitch on my account as well as the interenet. i cannot order anything for 4 days now. Today I tried to call at 10:55 EDT on a Monday(today) and the automated says there are no CS reps available at this time. Last time I checked, 10:55AM is part of a work day. It seems QVC's standards that they speak of so often, are going down hill. I have had so many problems ordering on line.

A very helpless feeling when QVC leaves one hanging.

Re: Customer Service

Love my grandkids — Mon, 11 Apr 2022 15:10:42 GMT

@Hoping for the best I strongly suggest you email ALL you info to:

QVCSocialTeam@qvc.com

They are GREAT about assisting with problems. There are lots of posts regarding their excellent service. Give it a try.

Re: Customer Service

Hoping for the best — Mon, 11 Apr 2022 15:15:31 GMT

Love my Grandkids..

I have tried your suggestion in the past.. Their response usually takes 48-72 hours. You can leave a call back phone call, however, that too is inconvenient as that can be 4 hours later or more and you never know when they call, if you are even available to take the call. As a good customer., one should not have to go through all of this.

Re: Customer Service

kathie826 — Mon, 11 Apr 2022 15:48:40 GMT

Live chat is the way to go. Just spoke to lovely Brenda who fixed my issue in one minute.

Re: Customer Service

Kachina624 — Mon, 11 Apr 2022 17:11:28 GMT

@Hoping for the best The Social Team doesn't take phone calls or offer call backs. They only do email so you obviously didn't contact them. They also respond very fast. I think you're confused about who you've contacted, but they're your best bet.

Re: Customer Service

Love my grandkids — Mon, 11 Apr 2022 17:15:37 GMT

@Hoping for the best You didn't understand my post.

The Social Team does NOT take phone calls. You are a bit confused.

EMAIL them. As I said there are a LOT of posts relating extremely positive experiences with this EMAIL option.

Re: Customer Service

RespectLife — Mon, 11 Apr 2022 19:22:54 GMT

@Hoping for the best

You mean a glitch on the QVC website?

No one at Q can fix 'the internet'.

I always have fast responses from the Social team but @Kachina624 is correct....

email only!!!

Re: Customer Service

misschristy — Tue, 12 Apr 2022 13:03:47 GMT

I ordered two Laurie Felt tops in different colors. They have been in process for a week. The item page still has all sizes available. They still have CANCEL buttons on my order for the whole week! Normally the cancel button goes away after a few hours showing that the processing is continuing. I am so frustrated. I called and a nice operator put one of them on premium delivery, but if they are never going to be shipped then that isn’t going to help. I have never seen a company deteriorate like this. The rep told me they are installing a new system but why does no one else seem to be having this issue? I really like these tops but feel as if I am not going to get them. One of the colors went to back order after I called. I canceled it and did a new order for it which still says In Process and still has the cancel button. Is anyone else having an issue like this?