topic Re: I received someone else's order. :-(. in Customer Care

I received someone else's order. :-(.

Nestlee — Mon, 12 Dec 2016 00:24:18 GMT

I received a package from QVC with my name and address on the shipping label but when I opened it was not my order. The receipt inside has another person's name and address on it. I looked up the item that was in the bag ( a Cowboy's hoodie) and it is completely sold out so the person who ordered it will not be able to get it replaced. Is there any way at all to get this package to the person who ordered it? I called CS about it but he said they really don't have a solution to this kind of problem.

I know I can spend my own money to ship it to her but I was hoping there would be some kind of prepaid shipping label that could be e-mailed to me. I know I am grasping for straws here but hope someone from QVC has a solution.

Re: I received someone else's order. :-(.

StylishLady — Mon, 12 Dec 2016 00:23:56 GMT

Likely a worker in a warehouse put incorrect labels on someone eldse's orders. Another buyer got your order. I'd think you can simply return it and re-order or cancel your order. It happened to me a while back with a different vendor. I went to open my order of pants and found someone''s boots in the box. Sent them back and got what I wanted.

DH worked in a clothing shipping warehouse once and said that's probably what happened.

Re: I received someone else's order. :-(.

pugvette74 — Mon, 12 Dec 2016 00:23:29 GMT

That is so sad with the item being sold out. I would address it to the person that should have received it and put a note as to what happened with it.

The magic of Christmas time...

Re: I received someone else's order. :-(.

circles — Mon, 12 Dec 2016 00:24:43 GMT

Does this person live in your town...would it be possible to call her and make arrangements to get it to her...

Its probably a Christmas gift...she will be dissappointed...

Re: I received someone else's order. :-(.

Nestlee — Mon, 12 Dec 2016 01:59:21 GMT

Stylish Lady, that's what I thought at first but what is really odd is I received all my orders this week so they didn't switch my order. They just slapped a label with my name and address on it on this other lady's order. What a bummer.

Re: I received someone else's order. :-(.

Nestlee — Mon, 12 Dec 2016 00:30:57 GMT

Circles, the lady lives in my state but I looked it up on a map and it is over 2 hours away. :-(

Re: I received someone else's order. :-(.

SharkE — Mon, 12 Dec 2016 00:44:25 GMT

wish I'd get somebody else's diamond and gold bangle LOL

Re: I received someone else's order. :-(.

Annabellethecat66 — Mon, 12 Dec 2016 00:44:35 GMT

Just the other day my daughter down in Florida called and said, "Mom! Did you mix up the QVC stuff again"? A little history....a few months ago QVC sent many (like maybe 5 or 6 packages) to my daughter instead of to me. She mailed them back to QVC.

Anyway, back to her package she received. She opened it and it was some blouse or sweater, way wrong size (would have fit on one arm hole). She slapped on the return label and sent it back.

Re: I received someone else's order. :-(.

Katcat1 — Mon, 12 Dec 2016 00:53:56 GMT

@Nestlee. You need to speak to a manager in CS. They must have a solution like reimbursing you when you fax over the p.o. receipt or something like that. I can't believe CS would tell you they do not have a solution. How ridiculous. You want to get the merchandise to the person before Christmas. Then CS should also give you a small token of their appreciation. Someone else might have kept the merchandise for themselves. It doesn't take a rocket scientist to figure out how to show their appreciation (discount, cash off).

Re: I received someone else's order. :-(.

Nestlee — Mon, 12 Dec 2016 00:53:05 GMT

Haha Sharke! Last month I ordered 4 children's Frozen necklaces but received 2 of those and 2 sets of gold hoop earrings. Well I sent them back like a good little girl. Lol.

Re: I received someone else's order. :-(.

Lorik62 — Mon, 12 Dec 2016 00:53:14 GMT

If this happened to me I would ship the package to the person. I would think they would reimburse you and be very grateful that you did this.

Re: I received someone else's order. :-(.

Nestlee — Mon, 12 Dec 2016 00:59:59 GMT

Annabelle, the shipping can be crazy sometimes. I have an order in UPS purgatory since November 29 and another order that said it was delivered but I'm not quite sure where. Oh well. Customer service refunded those for me.

Re: I received someone else's order. :-(.

Nestlee — Mon, 12 Dec 2016 01:04:20 GMT

If I don't hear something soon I will mail it back myself. it's a very nice Cowboys Hoodie. Too nice of a gift to go missing for sure.

Re: I received someone else's order. :-(.

Kachina624 — Mon, 12 Dec 2016 01:39:01 GMT

I've had this happen several times over the years. I've always called CS and they obviously couldn't care less. There's no provision for getting the package to the correct customer but there should be. Send it back to QVC and wonder if the other person gets charged for the return postage and doesn't even know it. Before they had return labels, they actually wanted me to return something at My expense.

Re: I received someone else's order. :-(.

sweetee2 — Mon, 12 Dec 2016 01:39:54 GMT

Retail is nuts this time of year.

These poor people probably have been working long hours for weeks. I don't miss it one bit.

Re: I received someone else's order. :-(.

SharkE — Mon, 12 Dec 2016 01:40:21 GMT

@Nestlee wrote:
Haha Sharke! Last month I ordered 4 children's Frozen necklaces but received 2 of those and 2 sets of gold hoop earrings. Well I sent them back like a good little girl. Lol.

Not me, it's the law if you receive something U didn't order you can keep it

LOL

Finders keepers !!!!!!!!!!!

Re: I received someone else's order. :-(.

Nestlee — Mon, 12 Dec 2016 01:44:21 GMT

Sharke, i just snorted when I read that!!! LOLOL

Re: I received someone else's order. :-(.

Nestlee — Mon, 12 Dec 2016 01:48:04 GMT

Kachina, CS told me if I use the return label it would get sent to a warehouse. What good would that do, right? Plus like you said, they would deduct the shipping off of the return for her. A no win.

Re: I received someone else's order. :-(.

Gram W — Mon, 12 Dec 2016 02:10:04 GMT

@Nestlee. I would call the customer. She might be willing to come get it. Getting it from you is probably the only way she will get this gift in time for Christmas. If there is a good place to shop I would be willing to meet in the middle. My adult grandson would hate to miss a Cowboy item from me. Merry Christmas.

Re: I received someone else's order. :-(.

roxxy1 — Mon, 12 Dec 2016 02:36:40 GMT

LOL....I thought OP meant a cowboy hoodie, something a cowboy would wear! As I read further along I realized she meant cowboy~~~ as in football.

It's good to laugh at yourself sometimes !