Fashion Shipping & Returns Processes Complaint

bluehydrangea — Mon, 21 Mar 2022 15:22:01 GMT

Writing this to provide QVC with feedback.

Your fashion shipping process is complicating the purchase of your items.

Your lack of order receipts in packages is complicating the return of your items.

Your "print return receipt" option is complicating the return of your items.

I watched one Denim & Co show. I purchased 5 colors of the same new top in ONE order. All 5 tops were shipped separately. They were received by me on different days. I was constantly checking the tracking to see where they all were.

Of the 5 tops from one order, all shipped separately, only 3 actually had receipts inside the package. So, for the 3 I am returning, I go to the QVC website, pull up the tops and am forced to print individual receipts for these tops -- not just check off the 3 I am returning etc. It's ridiculous. It's time consuming. It's frustrating.

So, the "C" in QVC for convenience is so lacking ... your shipping and receipt of goods as well as your return process is NOT convenient. You should have shipped my tops together, one bag, one tracking #, one receipt, one easy to fill in return form. Yikes.

P.S. I am returning 3 of the tops because a.) this top is running small for the standard Denim & Co sizing and b.) 2 fit snug but 3 were so much smaller (same size) that I just couldn't justify keeping "tight" tops. But, of course, that's a discussion for another day. Consistent sizing would be appreciated.

Re: Fashion Shipping & Returns Processes Complaint

Anonymous — Mon, 21 Mar 2022 15:44:19 GMT

@bluehydrangea Thank you for the feedback. I'll pass it along to the appropriate Team. I apologze for the frustration. Cindy

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Fashion Shipping & Returns Processes Complaint

Re: Fashion Shipping & Returns Processes Complaint