topic Re: Return Labels not printing in Customer Care

Return Labels not printing

Peanut2008 — Tue, 15 Mar 2022 00:23:28 GMT

It's been 24 hours and I still cannot print a return label. Can anyone from QVC tell me when this problem will be fixed?

Re: Return Labels not printing

reviewer from sc — Tue, 15 Mar 2022 00:26:28 GMT

Contact the QVC social team. Maybe they can e-mail a return label? If they can't, maybe they can tell you what's wrong and when it will get fixed?

Re: Return Labels not printing

Kachina624 — Tue, 15 Mar 2022 00:28:18 GMT

On occasion, in desperation, I've hand-printed all the invoice info on a plain sheet of paper, double checking the order number for accuracy. It has worked out just fine.

Re: Return Labels not printing

rms1954 — Tue, 15 Mar 2022 00:45:34 GMT

I just printed two ... wasn't aware of any problem.

Re: Return Labels not printing

rms1954 — Tue, 15 Mar 2022 00:46:14 GMT

@Peanut2008 wrote:
It's been 24 hours and I still cannot print a return label. Can anyone from QVC tell me when this problem will be fixed?

What message do you get when trying to print it?

Re: Return Labels not printing

Peanut2008 — Tue, 15 Mar 2022 00:52:39 GMT

I need a return label to mail it back to QVC, not an invoice.

Re: Return Labels not printing

Peanut2008 — Tue, 15 Mar 2022 00:53:42 GMT

I contact QVC Social yesterday and today. I was told there is a known problem and try to be patient.

Re: Return Labels not printing

Peanut2008 — Tue, 15 Mar 2022 00:55:08 GMT

Where the label should be it just says "go to order details and print your label." That's what I am doing.

Re: Return Labels not printing

RU4 real — Tue, 15 Mar 2022 14:10:18 GMT

I used the return label that was included with the item. When I took the package to the post office they couldn't scan the label becase the label's quality was bad and some numbers where missing. I attempted to print a return label online, no shipping information. I called CS and she shat she would send me a label. Same result (see photo), she didn't even check the label before she sent it to me. Shame.

Re: Return Labels not printing

Catastrophe — Tue, 15 Mar 2022 16:11:01 GMT

The return labels I get:

I took my package to the post office. It was a prepaid label. The post office clerk said the label wasn't complete it didn't have bar code on the label where it could be tracked. So I had to bring it back home. Called QVC and they said they would do another label. That makes 2 trips to the post office.

More than one label that I couldn't read any information on the invoice. Couldn't read the order number, Item number or anything on the description. I get many like that.

Another time they put (5) separate orders in one box with (5) orders listed on "one invoice/label." These all were clothes. All in one box. I made a mistake by doing an exchange on a few of the items "What a Nightmare that was."

They are not the QVC they use to be when they first started. They blame the pandemic but this was going on before that.

Re: Return Labels not printing

pedalpshr — Fri, 08 Apr 2022 17:18:46 GMT

My return labels are not printing as well. I talked to 2 people in CS and they emailed me a return label, but the e mail does not contain a link to print a label. This is a mess.

Re: Return Labels not printing

pedalpshr — Fri, 08 Apr 2022 17:19:27 GMT

It comes up blank.

Re: Return Labels not printing - an update with a thank you

TXDeb — Sat, 09 Apr 2022 15:43:26 GMT

Update to my previous post (below): I was having trouble getting through to Customer Service (both by phone and by chat) about this issue but the Social Media Team was able to forward my request for a return label to Customer Service. I was promptly emailed the label and it printed out properly. Just wanted to say thanks to the Social Media Team and Customer Service for the help and acknowledge when a problem is solved in a prompt and curteous manner!

I am having the same issue. The return label in the package is damaged and I can't print one from the order status page. I tried to contact customer service by phone and couldn't get through. I tried to use the chat feature but I couldn't get it to open.I have emailed the Social Media team asking for help. We'll see what happens.

Re: Return Labels not printing

OldNana80 — Wed, 27 Apr 2022 14:34:00 GMT

I have been trying for 4 days to print return labels! I have done this many many times before and am familiar with the procedure. When I click on "Print Label" nothing happens. I called CS and was emailed a return label. However, it was the wrong size, way too large. I adjusted the size and then the last lines were cut off. I just did a chat with CS who acknowledged a label printing problem. This is very annnoying and I am wasting a lot of time trying to print return labels. Makes me want to stop ordering from QVC. The IT Dept. needs to solve this problem!!!!

Re: Return Labels not printing

JGalt — Wed, 27 Apr 2022 21:14:02 GMT

Given when this thread began, this problem has been going on for a long time. Still is.

I get thru the section on filling out why I'm returning and that I want a refund, but nothing happens when I click Continue.

I am trying the EASY RETURN service. I'll see if that works. Then I could hand write the return form.

Re: Return Labels not printing

Pecky — Thu, 28 Apr 2022 20:09:27 GMT

Still having issues with printing invoice & return label. If they would just put in with the order we wouldnt have this issue.