topic Philosophy Auto Delivery in Customer Care

Philosophy Auto Delivery

annie57 — Thu, 10 Mar 2022 21:19:36 GMT

I was to receive the Philosophy three piece Amazing Grace set this week and I was notified that I will not be receiving it because they don't have it. This is the second time this has happened to me with a Philosophy TSV item in auto delivery. I am extremely mad about this. If they don't have enough of the product then they should not put it on the auto delivery system. I am done shopping on QVC, They have no regard for their customers.

Re: Philosophy Auto Delivery

Kachina624 — Thu, 10 Mar 2022 21:38:39 GMT

This seems to be happening to all sorts of products. It's a new game QVC is playing rather than being honest and saying the price has increased and we can no longer sell it at the AD price. You'd think they could state that and give customers the option of buying at the higher price or cancelling.

Re: Philosophy Auto Delivery

HonestLife — Thu, 10 Mar 2022 21:31:23 GMT

@annie57 I gave up on auto ship 3 years ago after reading that so many folks do not receive future shipments or they get canceled. So sorry this happened to you, too. I would suggest contacting Customer Service, tell them what you paid and ask them to find a substitution equal to your AD at the same price. Good luck!

Re: Philosophy Auto Delivery

Spacrazy — Fri, 11 Mar 2022 04:28:24 GMT

Yikes, that ain't right...

Re: Philosophy Auto Delivery

annie57 — Wed, 16 Mar 2022 23:37:20 GMT

Just received an email stating that the set was being shipped out today! Amazing ! I gues reporting the site the better business bureau helped.