topic Re: Refunds not processing in Customer Care

Refunds not processing

rassy74 — Wed, 09 Mar 2022 18:32:20 GMT

I am a LONG TIME customer and buy way too much from the Q. I keep tons, do some returns. For a while my returns have not been processed. I called customer service the other day and she said since they were 30 days old she couldn't help me. Also said because I put more than one item in the return box she had no record of my return and couldnt help for that reason as well. I have SEVEN items that were under the holiday return policy, that I have returned, and were never credited for. I was told I would get a call from someone to help and no one has reached out. WHERE TO GO FROM HERE? I'm super frustrated and assume QVC doesn't want to lose the thousands I spend annually... Anyone have another contact with customer service? If you're reading this - can you PLEASE HELP ME???

Re: Refunds not processing

Kachina624 — Wed, 09 Mar 2022 18:40:21 GMT

@rassy74 Contact the mods at qvcsocialteam@qvc.com and tell them your story. Be sure to include your order numbers. They'llstraighten it out.

Re: Refunds not processing

amyb — Wed, 09 Mar 2022 18:42:32 GMT

@rassy74 As you are on Customer Care thread, my experience here is someone always resolves an issue.

And also in my experience...KEEP TRYING until you get help!

Usually, it's a matter of getting to the right person...and with I imagine a bit of "restructuring" during Covid, even more so now...but eventually, I am helped to satisfaction with QVC. I've also experienced in the past...one answer on the phone from one person, called right back and got a completely different answer and was helped.

Don't give up if they owe you a refund. It's on them to have a process in place to help you get what is rightfully yours, as a customer.

Last...there was only ONE time we were refused. I didn't like a food item, no problem, was credited, told not to return the product. SO went to return his for same reasons...they resisted, because "it couldn't be returned." Usually, food items they don't take back. I was told one thing and refunded, he was told another and they refused. First time that ever happened. I told him to stick with it, he did, including writing on this thread...they eventually credited him "one time service" to the customer. So we're not likely to take many chances with food again.

Bottom line....KEEP TRYING!

Re: Refunds not processing

KingstonsMom — Wed, 09 Mar 2022 18:43:06 GMT

@rassy74

Send an email to QVCSocialTeam@QVC.com, detailing your returned items and order #'s (you can copy & paste them in the email from your order status).

If anyone can help with a CS issue, it's them! Make sure you keep that email address for any future issues.

Good luck!

Re: Refunds not processing

Kachina624 — Wed, 09 Mar 2022 18:55:47 GMT

@amyb Please don't muddy the waters here with misinformation. Two people have given the op the correct information for rectifying her problem. It doesn't automatically get fixed just because she posted here. The mods want such situations handled by email.

QVC never wants food items returned, however, they always issue refund whenever someone is dissatisfied with a food product. I've never heard anyone complain or say they were refused a refund.

Re: Refunds not processing

nyc1 — Wed, 09 Mar 2022 19:22:51 GMT

@rassy74 The same thing happened to me and I emailed the QVCSocialTeam as suggested here. They immediately took care of both of my issues. They are THE BEST. Both Cindy and Susan helped me, but I know they are all excellent and will probably be able to help you as well.

Re: Refunds not processing

rms1954 — Wed, 09 Mar 2022 19:24:01 GMT

@rassy74 wrote:
I am a LONG TIME customer and buy way too much from the Q. I keep tons, do some returns. For a while my returns have not been processed. I called customer service the other day and she said since they were 30 days old she couldn't help me. Also said because I put more than one item in the return box she had no record of my return and couldnt help for that reason as well. I have SEVEN items that were under the holiday return policy, that I have returned, and were never credited for. I was told I would get a call from someone to help and no one has reached out. WHERE TO GO FROM HERE? I'm super frustrated and assume QVC doesn't want to lose the thousands I spend annually... Anyone have another contact with customer service? If you're reading this - can you PLEASE HELP ME???

No need to provide the above-noted as it's irrelevant to QVC and your issues. The only resolve to your "problem" is to send an email to the moderators as others stated

Re: Refunds not processing

amyb — Wed, 09 Mar 2022 19:32:04 GMT

@Kachina624 wrote:
@amyb

QVC never wants food items returned, however, they always issue refund whenever someone is dissatisfied with a food product. I've never heard anyone complain or say they were refused a refund.

Exactly. Same here. Never. Except that one time. A weird anomaly, especially since they had treated it differently, the usual way, with the same product for me. It's why we pushed, and they eventually did refund him. I've shopped for food plenty with QVC, but never returned anything in the past, though my mom had things that didn't work out, and they never gave her any problem, never wanted food sent back.

As I said, this was one weird time it happened.

Re: Refunds not processing

Anonymous — Wed, 09 Mar 2022 19:50:04 GMT

Hi @rassy74 I see on your account a request was issued to contact you about the returns. I also see that several retuns were processed on 3/6. If you send the order numbers to QVCSocialTeam@QVC.com we will be happy to look into this for you.

Re: Refunds not processing

KingstonsMom — Wed, 09 Mar 2022 20:23:31 GMT

See? @Anonymous to the rescue!

The Social Team cannot be beat with CS!

Re: Refunds not processing

NJ QVC Fan — Wed, 09 Mar 2022 21:44:58 GMT

Alice and the entire QVC Social Team are just fantastic.

They are always so helpful and have helped me with any issues with an order several times.

Re: Refunds not processing

Fritz123 — Thu, 10 Mar 2022 20:31:52 GMT

I hear you I have had the same problems and had to call customer service to help get my last 2 returns finally processed. Both times the returns were sitting in the returns process center for weeks. That is the last straw for me. I'm not ordering anymore from QVC. The quality is suffering and the refund process is not working for the customer.

Re: Refunds not processing

Chrissyt — Fri, 11 Mar 2022 03:28:02 GMT

I am also waiting on a refund from the beginning of February! I am so upset I have called customer service numerous times and all I get is the run around! I have shopped QVC for years I'm ready to be completely done with them. I am so angry they owe over $300! I have no idea what to do next!

Re: Refunds not processing

Barbara-QVC — Fri, 11 Mar 2022 04:41:15 GMT

Hi @Chrissyt

Welcome to our Community Forums. I am sorry that you have had diffuculty with a return. Please email your order info to QVCSocialTeam@qvc.com and we would be happy to look into this for you.

Barb

Customer Care

Re: Refunds not processing

rassy74 — Wed, 16 Mar 2022 15:42:21 GMT

Thank you!!!

Re: Refunds not processing

dooris — Thu, 17 Mar 2022 20:48:32 GMT

Hi all, I saw "refunds not processing" and will tell my story. I purchased on HSN several skin cleansers recently. You all do realize QVC & HSN are the same parent company...Qurate Holdings or something. Their stock is not doing great since the merger. Just an aside. HSN billed me immediately and I did receive the items promptly. However, I returned them the following day as I had an allergic reaction. USPS using their return label. I was aware I would have to absorb $7.95 for return shipping and insurance, I wasn't pleased but I did get free shipping on inbound. After almost a month of calling, and attempting to track using QVC/HSN easy track returns...no information given about my returned items and NO credit card adjustment. In fact the option of "Easy Track Returns" on the website does not even work. Each time I called I spoke to a representative working at home who was nice enough, but I am guessing the company makes them lie. Anyway, long story short I became frustrated and called my banking institution (Chase Bank) and they immediately reversed the charges for me in total. HSN has verified they did receive my return, but I'm guessing company holds onto your money for as long as possible to reflect their revenues or whatever...Bad, dishonest and misleading companies in my opinion. I will never order from HSN, QVC or Zulilly again.

Re: Refunds not processing

KingstonsMom — Sat, 19 Mar 2022 12:48:06 GMT

@dooris

You know what jumps out at me re: your post?

"Each time I called I spoke to a representative working at home who was nice enough, but I am guessing the company makes them lie."

and "HSN has verified they did receive my return, but I'm guessing company holds onto your money for as long as possible to reflect their revenues or whatever...Bad, dishonest and misleading companies in my opinion."

What do you actually know about Qurate? Obviously not the other online retail sites they own besides HSN, Zulilly.

Better check them all out to be sure that you never shop on those sites either.

Re: Refunds not processing

dooris — Tue, 22 Mar 2022 03:24:24 GMT

@KingstonsMom

...I do know their parent company "Liberty Media" had revenue of US$8.040 billion in (2020), so Qurate (HSN & QVC) can surely process all returns in a timely manner~

Re: Refunds not processing

KandyKris — Thu, 19 Oct 2023 03:12:59 GMT

Please help!! QVC deleted my account after being a customer for years. Saying I owe their collection agency from 10 YEARS AGO!!! What?? They seem to can’t find what this item is either. I’m owed 2 different refunds for a laptop they sent back to theirselves and a coffee maker that went on sale!!! I’m thinking about making a police report going to talk to a lawyer tomorrow. What happened to qvc? That women I talked to talked to me in circles and then said she’s never seen this in 19 years she’s worked there but by judging what’s going on in this blog this happens regularly. My 9 years no longer gets her laptop and I’m out of 490 dollars because they can’t get their act straight!! Not acceptable qvc not acceptable!!!! If I don’t get this resolved by tomorrow I’m talking to my bank and I will blast them on social media and copy and paste everyone else’s issues on here…. I’m so mad I can’t see straight! This is STEALING . This is so wrong on so many levels and I don’t want others to be victims of this crime.

Re: Refunds not processing

loriqvc — Thu, 19 Oct 2023 17:23:19 GMT

@KandyKris - Welcome to the forums! Posting about your issue in a semi-related thread from March 2022 is not likely to get you the attention or help you're seeking. Try sending an email to QVCSocialTeam@qvc.com. The team that handles that inbox has expert customer service skills and experience, so may be able to help you sort things out or provide more information. Good luck!