topic Order not received in Customer Care

Order not received

Cherylou — Thu, 03 Mar 2022 02:29:04 GMT

Haven't received an order. Says it was delivered. How can I cancel?

Re: Order not received

Melvin-QVC — Thu, 03 Mar 2022 02:41:26 GMT

@Cherylou wrote:

Haven't received an order. Says it was delivered. How can I cancel?

@Cherylou I'm sorry, please email us at QVCSocialTeam@qvc.com and we'll be happy to help.

Re: Order not received

Cherylou — Thu, 03 Mar 2022 02:50:53 GMT

I can't get the email to send.

Will try again.

Re: Order not received

Cherylou — Thu, 03 Mar 2022 03:09:42 GMT

I cannot get the email address to work

Re: Order not received

Mz iMac — Thu, 03 Mar 2022 03:21:04 GMT

@Cherylou Copy/paste the email address. You probably did not type it correctly.

Re: Order not received

spumoni99 — Thu, 03 Mar 2022 03:21:52 GMT

Just get on the chat from the QVC website, that is a great way to get help. I just tried the QVCSocialTeam@qvc.com email address and had no issue.

Re: Order not received

spumoni99 — Thu, 03 Mar 2022 03:23:39 GMT

Customer Service — QVC.com

This link should take you to the chat option

Re: Order not received

Poopie — Thu, 03 Mar 2022 06:09:33 GMT

The same thing has happened to me too...I waited five days to see if it would show up & it hasn't. So I called Customer Service today & it was all taken care of, another one is being issued to me at no cost & if the original one turns up, I will just send it back...

Always contact Customer Service when you have a problem, no need to post it on the Blogs of what to do!

Re: Order not received

Cherylou — Fri, 04 Mar 2022 19:24:32 GMT

Problem solved!

Thanks QVC

Re: Order not received

SharkE — Fri, 04 Mar 2022 21:24:31 GMT

@Poopie LOL Unique name, there.

Re: Order not received

MissB3 — Sat, 24 Jun 2023 02:55:21 GMT

Re: Order not received

MissB3 — Sat, 24 Jun 2023 02:58:29 GMT

I ordered a ps5 and an extra controller and paid 400 or more down and I never received it. They were supposed to resend and I still never recieved it. Then they canceled my account and the manager I talked to refused to help me and told me I would have to finish paying for the item I never got.