topic Re: How Long is the Average Return taking these days? in Customer Care

How Long is the Average Return taking these days?

Georgiagrama — Wed, 05 Jan 2022 02:44:37 GMT

I'm defintely rethinking any QVC purchase these days. I have one return that still hasn't been processed and it's going on a month now. I used the QVC return label and can't even get tracking information.

This really is unaceptable for any company.

I'm a 30 year customer, but I am starting to shop elsewhere more and more. It's disappointing.

Is there an average time to process a return these days?

Re: How Long is the Average Return taking these days?

CAcableGirl2 — Wed, 05 Jan 2022 02:46:00 GMT

@Georgiagrama I track my item and once it gets delivered to the QVC warehouse, I wait 7 days. Once it hits 7 days, I call customer service and every time they have processed the return/credit, even though the item is sitting in their warehouse but not yet processed. Usually a few days after that, I'll get the confirmation email that they are processing my return, but the amount is $0 on the email because they have already processed the credit to my credit card.

All returns taken to the post office are done using the QVC return label, I get a receipt with the tracking number and track it though smart label newgistics to know the date it was delivered.

Re: How Long is the Average Return taking these days?

CalminHeart — Wed, 05 Jan 2022 13:41:04 GMT

I rarely use Q's return label. It is the lowest priority mail, slower than pony express most of the time.

I pay and print priority postage online at usps.com. I keep a few flat rate envelopes at home (free from post office or order online). The little extra I pay is worth it because I get real tracking and it gets to Q much faster. It usually gets processed sooner too.

Re: How Long is the Average Return taking these days?

KathyM23 — Wed, 05 Jan 2022 16:52:17 GMT

I have found the QVC return time varies. Sometimes it is quick, sometimes takes awhile. Doesn't matter to me because it always eventually is processed and appears on my credit card. I use easy pay so the amount to be refunded is small and makes no difference to me when it is applied to my credit card.

I have never had a problem receiving the credit which is the important thing to me. I always use the QVC return label because the convenience is important to me.

If I were to return a high value item to any company, I would use either UPS or FedEx and to get an actual tracking receipt.

Re: How Long is the Average Return taking these days?

Cherylou — Fri, 25 Feb 2022 20:40:16 GMT

I returned a pair of Denim & Co a month ago and still have no refund.

Re: How Long is the Average Return taking these days?

tampalady — Tue, 01 Mar 2022 14:47:44 GMT

I just did a return yesterday, wrong color and wrong size. I contacted the Qteam and they already gave me credit and closed down my easy pay. I do not know when the return package will get to Florence, NC but I am happy that I have been credited already.

Thank heavens for the Qteam, they are the best.

Re: How Long is the Average Return taking these days?

Penny20 — Tue, 01 Mar 2022 22:20:51 GMT

I have

done the same. And qvc response and service has been great!

Re: How Long is the Average Return taking these days?

Penny20 — Tue, 01 Mar 2022 22:22:10 GMT

Yes it's pretty easy actually. All you hsve to do is get in touch with them directly

Re: How Long is the Average Return taking these days?

Roni18 — Tue, 01 Mar 2022 22:31:25 GMT

My return times have varied also. Some are done quickly and others have taken over a month. How have you all done on doing an exchange using the return label? I've rarely done that but did it with a pair of Clark's shoes from QVC recently. I asked for another size but still haven't heard anything back.

Re: How Long is the Average Return taking these days?

tampalady — Wed, 02 Mar 2022 09:49:59 GMT

I must admit, I hardly do exchange. Can not remember when it was. If something does not work I will actually gift to someone else. I hate returns because now a days it takes forever.

Re: How Long is the Average Return taking these days?

Suziqzee — Thu, 03 Mar 2022 03:06:30 GMT

@Penny20 wrote:
Yes it's pretty easy actually. All you hsve to do is get in touch with them directly

It's unfortunate that we would have to contact them, at all, given that the process is supposed to be automated. Plus, I've received multiple e-mail notifications that my return is en route, in progress, etc, even that my refund has been "processed," but yet, I see no refund in my credit card account after waiting longer than the 5 days I've read that it can take. It's really frustrating.

I wanted to purchase some jewelry today but if this is how difficult the return process has become, I am not eager to do so, plus, the hundreds of dollars I'm owed would have gone towards a purchase. If I do get my money back, now I'll probably be spending it elsewhere.

Re: How Long is the Average Return taking these days?

Beth12299 — Sun, 26 Jun 2022 13:08:38 GMT

I tatally agree! I shipped back over a month NOW! I am not buying anything else until I get my refund. This company is going down hill so fast, sad.