topic Re: Custormer Service Compliment in Customer Care

Custormer Service Compliment

DMHawkLady — Sat, 19 Feb 2022 19:31:12 GMT

I just wanted to post a compliment for the service I received from Timothy the other day. I have been a QVC customer for many years and lately have had some of the same experiences as others with shipping, orders changing to back order, sitting in process for a long time. When I called I had several issues and was very pleased with Timothy's service,

Example: order for Attitudes by Renee shirt in process for more than two weeks and still showing in stock. I asked if I should just reorder and he could cancel the one showing in process. He entered an expedited order and somehow I had the shirt the next day!! Other issues appear to be resolving as well. I was not sure how to report his good service so hope this will do it.

Thank you to Timothy for caring.

Re: Custormer Service Compliment

Barbara-QVC — Sat, 19 Feb 2022 20:29:04 GMT

Hi @DMHawkLady

I am so happy to hear that Timothy took such great care of you! I will be sure to pass your kind words along to his supervisor. We appreciate you taking time out of your busy schedule to let us know about your pleasant experience.

Enjoy the rest of your day!

Barb

Customer Care

Re: Custormer Service Compliment

Love my grandkids — Sat, 19 Feb 2022 20:42:22 GMT

@DMHawkLady What a lovely post and how nice to you to publicly compliment Timothy.

Re: Custormer Service Compliment

Bangor — Sat, 19 Feb 2022 20:43:11 GMT

I also would like to compliment an employee named LISA who works in Customer Service. I had a problem regarding returns and she helped me resolve the issue in a timely manner and was so professional and nice and I told her how much I appreciated her williness to help. It makes a big difference to have someone who cares about the customer and enjoys their job.

Re: Custormer Service Compliment

Barbara-QVC — Sat, 19 Feb 2022 21:22:58 GMT

Hi @Bangor

I am so glad that Lisa exceeded your expectations! I wll be sure to forward your kind words as well and thanks for taking the time to let us know!

Barb

Re: Custormer Service Compliment

homedecor1 — Sat, 19 Feb 2022 22:01:06 GMT

I wish I could remember their names 3x's I called CS this week. Quick wait time and my inquiry was handled quickly & efficiently.

I usually have very pleasant CS reps who are helpful.