topic Re: Sent 3 emails to customer service, no response in Customer Care

Sent 3 emails to customer service, no response

Effie54 — Sun, 06 Feb 2022 15:00:27 GMT

On Friday, I sent letters to the customer care, and the quick returns department for the credit of 3 returns. Usually the QVC social team is right on the ball, I resent the emails, and still nothing. I know you're very busy, but the refunds are excruciatingly slow, and I have to keep paying for these items on my bill when they come. Can you please look into this for me? Thank you.

Re: Sent 3 emails to customer service, no response

Boehm Collector — Sun, 06 Feb 2022 15:05:03 GMT

@Effie54 send an email to QVCSocialTeam@qvc.com. They respond quickly.

Re: Sent 3 emails to customer service, no response

Boehm Collector — Sun, 06 Feb 2022 15:06:28 GMT

@Effie54 I'm surprised. Usually QVCSocialTeam@qvc.com respond quickly.

Re: Sent 3 emails to customer service, no response

LUV 2 SHOP — Sun, 06 Feb 2022 15:59:45 GMT

Delilah, I have had the same issue with my return emails. I've called CS, but was told the fire at the warehouse is causing delays. Personally I'm a little confused that emails are delayed because of the fire. I expect delays in processing returned merchandise, but emails should be processed at a different location. Very frustrating. Good luck

Re: Sent 3 emails to customer service, no response

Effie54 — Sun, 06 Feb 2022 16:16:18 GMT

@Boehm Collector wrote:
@Effie54 send an email to QVCSocialTeam@qvc.com. They respond quickly.

I did that....twice, no response.

Re: Sent 3 emails to customer service, no response

Effie54 — Sun, 06 Feb 2022 16:17:38 GMT

@LUV 2 SHOP wrote:
Delilah, I have had the same issue with my return emails. I've called CS, but was told the fire at the warehouse is causing delays. Personally I'm a little confused that emails are delayed because of the fire. I expect delays in processing returned merchandise, but emails should be processed at a different location. Very frustrating. Good luck

Oh yes, exactly! I'm not sure the fire is the cause of delays from the customer service department, answering emails and getting returns refunded. There used to be a quick returns department, which I believe is no longer in service. I've been having an awful time getting my refunds. This is making me not want to buy anything anymore. I can't wait months for a refund, since I'm paying on my Q bill.

Re: Sent 3 emails to customer service, no response

Kim-QVC — Sun, 06 Feb 2022 17:18:53 GMT

Hi @Effie54 thank you for posting here in our QVC Customer Care Community forum. I apologize that your correspondence with QVC has not been successfully answered. I have just sent an mail to you from our inbox email address and I hope to assist you very soon. -Kim