topic Auto delivery was on backorder in Customer Care

Auto delivery was on backorder

Mssnoopyz — Sat, 05 Feb 2022 11:55:31 GMT

I had ordered Clair (9) 1-lb Bags Chicken & Dumplings Auto-Delivery last year. Waiting for my January I find out it is on backorder The funny thing is the Sunday January 9th on ITKWD the Chicken & Dumplings were on, mine were suppose to be shipped that week.

Did QVC filled the new orders and not enough for the auto-delivery orders from last year?

How can Auto-Delivery be back ordered and Sunday they are on? I checked my order today and now it is cancaled on 02/04/2022 and I did not cancel my order.

Re: Auto delivery was on backorder

Liverbird1 — Sat, 05 Feb 2022 12:59:49 GMT

this happened to me a few yrs ago , so I no longer do auto delivery .

QVC should honor auto delivery first but they do not .

Re: Auto delivery was on backorder

Foxxee — Sat, 05 Feb 2022 13:46:23 GMT

Not that it's any consolation, but a few others said the same thing happened to them. They also wondered why vendors continued to sell at the same time they weren't honoring auto-deliveries.

Re: Auto delivery was on backorder

Kachina624 — Sat, 05 Feb 2022 16:18:13 GMT

I think prices of raw materials like chicken are rising so fast, they can't afford to sell at the old AD price so they're cancelling those orders. They are not going to sell at a loss. I wouldn't be surprised to see fewer and fewer AD offers.

Re: Auto delivery was on backorder

Mssnoopyz — Sun, 06 Feb 2022 17:06:21 GMT

@Kachina624 wrote:
I think prices of raw materials like chicken are rising so fast, they can't afford to sell at the old AD price so they're cancelling those orders. They are not going to sell at a loss. I wouldn't be surprised to see fewer and fewer AD offers.

I never thought of it that way, but your are probaly right. When I 1st ordered it I paid $61.42 for 9 bags and when it was on ITKWD it was 8 bags for $74 and "change". Just like like manufactures, downsize and raise the price.

Re: Auto delivery was on backorder

Venezia — Sun, 06 Feb 2022 17:15:55 GMT

Not food, but I have a Philosophy set on A/D that was supposed to ship Feb. 2nd, but is currently on backorder. I looked at their own site (plus QVC) and the individual items in the set aren't available, so I won't be surprised, if it gets cancelled.

Re: Auto delivery was on backorder

ScarletDove — Sun, 06 Feb 2022 19:06:40 GMT

Have had the same problem with Egg Harbor Japanese-style Shrimp on AD...3 times last year got backorder email, then a cancellation without notice...had Cust Svc reinstate the last cancelled order and the same thing happened. Then I ordered this same item on during CIJ for early Dec delivery (AD not offered)...same problem, backorder then cancellation in December...Cust Svc said they could not reorder! Keep hoping because this shrimp is wonderful1 Have had this item on several AD orders over the last 2-3 years with no delivery problems until 2021 starting mid-year.

Re: Auto delivery was on backorder

bonnie859 — Tue, 08 Feb 2022 18:06:43 GMT

QVC appears worhtless anymore when it comes to auto-delivery. This is the 2nd time my auto-delivery may not ship because "the vendor may not be able to fulfill the order". BS! The vendor could fulfill his TSV. (Almost the same as my auto-delivery but with less product & at a higher price & oh! the customer could have auto-delivery too!) Why doesn't QVC make them honor the commitment for their first auto-delivery customers? Customer service is a joke...there is none. I rarely shop here anymore; it's my stop of last resort.

Re: Auto delivery was on backorder

Puppy Lips — Tue, 08 Feb 2022 18:15:38 GMT

The EXACT same thing happened to me, but a different product. I was on auto delivery for a 4 piece set of Dr. Denese's Hydroshield. Fairly sure it was a TSV. My recent expected shipment was on back order, and then QVC cancelled it. YET, the exact same product, all 4 pieces, same sizes, was available on the website, for $40 more.

I contacted customer service and was told that they can not substitute one time deliveries for auto deliveries.

Huh? Why were those not earmarked for auto delivery first? I made the commitment to get auto delivery and stick with the product. Yet QVC would rather scr*w me and make an extra $40.00.

I currently have two other auto deliveries on back order and wonder if I will ever get those.

I realize there are "issues" but this is very bad customer service.

Re: Auto delivery was on backorder

annie57 — Fri, 11 Mar 2022 00:14:40 GMT

This just happened to me with a Philosophy auto delivery. I just emailed the better business bureau about it. It's not a good business practice at all, plus it's the second time it has happened to me.

Re: Auto delivery was on backorder

grooms — Mon, 14 Mar 2022 22:05:30 GMT

I have been wih QVC since the CVN days and it is just not the same - sad. I too have lately several auto delivery items that could not vbe shipped becsausde the vendor this or the vendor that. My most recent AD item is from IT cosmetics.....come on.....I could go down to Ulta and get the itenm there for the same price less the extra expence of 14 day delivery,. I believe this is beconming an excuse for QVC and in some way it involves screwing the customer and QVC getting more money by maybe nbot giving as much product....there is something going on. Even the food items on AD.....come on their vendors know when all the ADS items are coming due and should be ready to send. I think this problem has started with the new executive in charge who replaced George, I think his name was. It is just not worth it anymore because the savings today are practoio;;y nothing but ,maybe $5-8 an item and then you add in shipping. Nope I wish CVN was still in business.

Re: Auto delivery was on backorder

grooms — Mon, 14 Mar 2022 22:08:29 GMT

Great idea - Better Business Bureau....I may go to them also.......there is some scam going on especially with name brand items like Philosophy and several ones I am also dealing with.