topic returns in Customer Care

returns

monks — Wed, 26 Jan 2022 18:28:51 GMT

Can I return 2 items in the same package and only be charged one shipping fee. Both each under 2 pounds.

Re: returns

Kachina624 — Wed, 26 Jan 2022 18:51:29 GMT

@monks Yes, as long as they're in the same category, like both clothing. Just stick one of the two address labels on the package.

Re: returns

monks — Wed, 26 Jan 2022 19:46:03 GMT

Thank you. It was 2 of the same item.

Re: returns

queendiva — Wed, 26 Jan 2022 19:51:24 GMT

A friendly reminder to all that holiday items ordered during CIJ and all orders made from 9/11/ 21-12/24/21 must be on their way back not later than this Monday, 1/31 in order to receive credit for your return.

Not taking any chances with winter weather, I have 2 items going back tomorrow via USPS. BTW, Q's return label charge at $6.95 is cheaper than paying on your own.

Re: returns

Kachina624 — Wed, 26 Jan 2022 19:55:18 GMT

Also, go online to the USPS website, front page, bottom right corner, sign up, and they'll pick up your package with the return label at no charge.