topic Re: Lost Package in Customer Care

Lost Package

Renata22 — Fri, 01 Oct 2021 18:19:10 GMT

The tracking for this package says it has been delivered to my P.O. Box. The post office does not have it. It was supposed to be at this post office since Monday. The worker told me she can’t track the package because the only number I have is a ups number. UPS delivered to the post office. Can someone please help with this? Thank you.

Re: Lost Package

50Mickey — Fri, 01 Oct 2021 18:28:33 GMT

I didn't think that UPS delivered packages to a PO Box.

Re: Lost Package

dotheq — Fri, 01 Oct 2021 18:39:27 GMT

If you track your package using your UPS tracking number at UPS.com, then click on "View Details", it should show the USPS tracking number that you can supply to your PO. Hope this helps & good luck.

Re: Lost Package

RespectLife — Fri, 01 Oct 2021 18:53:57 GMT

Unfortunately, no one can really help you but the PO. Once it leaves QVC, they only view the same tracking you do.

Only the shipper can claim a lost package, not you. And that can only be done once time has passed to give them a chance to deliver correctly.

Contact the moderators via email and ask them what can be done. But you have to allow a certain amount of time before they can just reship it.

Re: Lost Package

Renata22 — Fri, 01 Oct 2021 19:15:42 GMT

@RespectLife Yes, what I need is the P.O. tracking number. I am not making a legal claim here, just asking for assistance in finding my package. I don't want another one, just the one I paid for.

@50Mickey Yes they deliver to the post office and they distribute.

@dotheq Thank you, I will try that.

Re: Lost Package

50Mickey — Fri, 01 Oct 2021 22:15:41 GMT

They deliver to the PO Box if it is the only address? So what do they they do just stack it up in the back and wait for someone to come in and ask for it? I have never heard of this. But maybe in rural areas??

Re: Lost Package

Renata22 — Fri, 01 Oct 2021 22:53:23 GMT

@50Mickey They have always done that here. I live in a small town, don't know if that makes any difference. When I track a package it will sometimes say ups by way of usps. No idea why they do it that way.

@dotheq I was able to easily get the number thanks to your help. The tracking said placed in a locker on monday morning. They looked all over for it but couldn't locate it anywhere. They took my phone #. Someone who might be able to find it will be there tomorrow. You really helped the process. Thank you.

Re: Lost Package

Kachina624 — Fri, 01 Oct 2021 23:27:31 GMT

@50Mickey As previously suggested, contact the mods at QVCSocialTeam@QVC.com. They will either ship you a duplicate, if still available, or refund your money. Nobody will search for and find your package. That's impossible in the mess the USPS has.

Re: Lost Package

Renata22 — Sat, 02 Oct 2021 20:09:45 GMT

@Kachina624 Just did this. Thanks.

Re: Lost Package

Renata22 — Tue, 05 Oct 2021 15:26:11 GMT

After all the searching at the post office and not being able to lacate my package, I contacted customer service and asked for a refund. The package was in the storage locker the next day. I let them know it arrived. They were a great deal of help to me.

Re: Lost Package

debfau — Fri, 08 Oct 2021 18:57:16 GMT

@50Mickey wrote:
I didn't think that UPS delivered packages to a PO Box.

You can have UPS send items to a PO Box - just use the Post Office address as the address it goes to and put who the package is going to; this is how I have stuff sent to my Brother so it doesn't get stolen off of his front porch.

When the items get to PO, they know which box is my brothers and leave him a package notice or if a small package will put in his box.

Re: Lost Package

denham — Sat, 09 Oct 2021 13:56:15 GMT

I also use my P.O. Box. If the item is too big for my box they either put it in a locker or put a card in my box that I have a pick up. I recently had an item showing delivered when I checked the status on QVC. After a few days of nothing showing up at the post office I emailed QVCSocialTeam@QVC.com. They were very nice and said they were crediting my account. 10 days later I received the package and I emailed them again that I received

Re: Lost Package

Mimichic — Sat, 09 Oct 2021 15:27:00 GMT

I recently had a handoff from UPS to USPS. USPS said they never got it; however, UPS listed who they handed the package off to. QVC gave me a credit, but USPS couldn't care less and has the worst service. It's a gamble as to whether a package will actually show up. Seems it would be cheaper for QVC to pay higher shipping costs of UPS than having to credit lost packages by USPS. They only have to credit me an easy pay, but they incur the loss of the full cost of a product.

Re: Lost Package

Kachina624 — Sat, 22 Jan 2022 19:20:58 GMT

@Mimichic It's usually not USPS that loses packages. It's the "shipping partner" that delivers packages from UPS to the post office. Lots of times they misdirected packages and the post office never gets them. They also make up riduculous messages that you see on tracking to cover themselves.

Re: Lost Package

DesertD — Mon, 24 Jan 2022 20:05:35 GMT

Speaking for my local UPS people--they don't misdirect packages when they are shipped to be "delivered by USPS". I was told by the USPS that once the package is turned over to them from UPS or FEDEX or whoever, the USPS has 4 to 5 days to deliver it to the recipient. Personally I've never lost a package due to UPS. So--bottom line---don't blame anyone without more proof.

:-)

Re: Lost Package

Duckncover — Mon, 24 Jan 2022 21:00:52 GMT

I have had this problem more than once. Easy to track with UPS...but once they give it to USPS for delivery, the pkg disappears. Don't always know when you order if USPS will end up with it, even if it says UPS will ship it. I hope your pkg is located. I have a Christmas present I ordered for SIL on Nov 6. It is a dated daily devotional book. This morning when I called again to check on it, I was told it was " in the port". USPS said " we are no longer able to assign a tracking number to this order".

Re: Lost Package

Sage04 — Tue, 25 Jan 2022 02:01:34 GMT

@DesertD wrote:
Speaking for my local UPS people--they don't misdirect packages when they are shipped to be "delivered by USPS". I was told by the USPS that once the package is turned over to them from UPS or FEDEX or whoever, the USPS has 4 to 5 days to deliver it to the recipient. Personally I've never lost a package due to UPS. So--bottom line---don't blame anyone without more proof.

:-)

@DesertD I'm with you on this one. Never had a problem with USPS. Once a package is turned over to them, I have ALWAYS received it the next day. Hope it continues.

Don't know if it depends on where one lives.