topic Re: What is going on with QVC this year?? in Customer Care

What is going on with QVC this year??

Terrys qvc — Thu, 08 Dec 2016 22:46:55 GMT

This has been the worst Christmas shopping season for me with QVC. Here are somethings that have gone totally wrong:

1) ordered Halo Shine (3 orders, 1 available now and 2 advanced due to color availability)

I received the available now color order, a week later I receive a phone call that tells me I have to change my shipping address or cancel the order as they will no longer ship the item to Hawaii. This totally screwed me for Christmas gift giving. They could not provide an answer and blamed the shipper. I searched online for 2 days and could not find any new shipping regulations eff immediately. January changes for UPS for items with litium ion batteries. What's up with this???

2) order 6 lb Skaters Tin of Harry London chocoloates assortment of 9 -10 differenct candies half of the tin was filled with chocoloate covered pretzels and then 1 of the assortment there were only 2 pieces. I called customer service and the issued a refund. I called Harry London customer service to tell them of the issue and they told me that they sell the product to QVC and that QVC packs it. If this is true QVC what is going on with your quality control. Also the customer service rep told me item was no longer available so could not ship a different tin out, I still see these available online what's going on with the inconsistent info being provided???

3) today i checked tracking info on two products they say the are delivered...however they have been delivered to the wrong places. I call customer service and they blame the post office for having problems with their tracking #s again I cannot find any information online regarding this issue.

This has been the most frustrating 2 weeks, before this I have not had 1 issue with QVC...WHAT IS GOING ON?????

Re: What is going on with QVC this year??

culebra — Thu, 08 Dec 2016 22:57:30 GMT

I hate when they say it is sent, but no tracking number. It is irritating to email Customer Service and give all information, order numbers, item numbers to ask for the correct tracking number.

Re: What is going on with QVC this year??

Kachina624 — Thu, 08 Dec 2016 22:58:15 GMT

There are other places to shop. If I'd had so many bad experiences, I think I'd try them. Why do you continue to place orders when there seems to be a great liklihood of them ending with a sad experience?

Re: What is going on with QVC this year??

roxxy1 — Thu, 08 Dec 2016 23:32:10 GMT

I think the op just needed to vent.

Re: What is going on with QVC this year??

Havarti — Fri, 09 Dec 2016 00:28:33 GMT

The OP posted her experiences under “customer care” – an area QVC has staff reviewing all posts - so there would be a written statement of issues that may change her future buying. She is letting QVC know what her issues are to see if they would like to address them – either by solving the problems or contacting her about her experiences. If a customer likes doing business with a place but has some new issues after years of successful relationship, it is good business to speak up and address those issues rather than just walk away. A company needs to hear from their customers – both when they are happy and when they have issues that could cause the customer to leave. It is good business to bring things to their attention rather that just walk away.

Re: What is going on with QVC this year??

kaydee50 — Fri, 09 Dec 2016 01:10:09 GMT

@Kachina624 wrote:
There are other places to shop. If I'd had so many bad experiences, I think I'd try them. Why do you continue to place orders when there seems to be a great liklihood of them ending with a sad experience?

I completely agree. I don't understand the complaints about quality, shipping, etc. Is QVC an addiction for these people?

Re: What is going on with QVC this year??

Krimpette — Fri, 09 Dec 2016 12:37:10 GMT

I usually have good luck in shopping with QVC. However, my luck finally ran out. Two items shipped on 11/30 still have not arrived and there is no progress in the tracking since 12/6. C/S and Social Team unable to help. Same for another item that I placed a day or two later. As a result, I canceled an order that I had placed recently. Not worth the hassle.

Re: What is going on with QVC this year??

TX-starlight — Fri, 09 Dec 2016 15:04:35 GMT

I agree. People wonder why people post their complaints so much. QVC (or any business) needs to hear feedback, whether positive or negative. If they don't know, they can't fix it!! I have done my share of complaining here & their facebook page. Facebook gets more attention, so I try to post my complaints there. QVC is nothing compared to what it used to be, in MANY ways!

Re: What is going on with QVC this year??

Thrive — Fri, 09 Dec 2016 17:40:02 GMT

I had the same experience. My items never did arrive by the method they were shipped. They were resent by UPS. It has been three weeks and they still haven't arrived by the postal system. I have no idea what happened. If you complain to QVC, they will resend by another method. Good Luck

Re: What is going on with QVC this year??

Terrys qvc — Fri, 09 Dec 2016 21:43:16 GMT

Thank you, yes you have it exactly correct. I have done business with QVC for YEARS and only this year in fact the past 2 weeks have gone all wrong. it is not an addiction, living in Hawaii we don't have as many options as you do stateside. Besides I got no where with customer service on the phone so wanted to see if anything would get addressed here. Customer service just wanted to get me off the phone as quick as they possibly could, not the company's fault their hire can't service customers properly.

Re: What is going on with QVC this year??

Havarti — Fri, 09 Dec 2016 22:45:12 GMT

@Terrys qvc

You made my day for picking my response. Thank you!

Re: What is going on with QVC this year??

Terrys qvc — Thu, 15 Dec 2016 22:09:01 GMT

the issues aren't really resolved, I was just agreeing with the post. I still expect QVC to answer me...which they haven't. My charging hub (#3 item) did not arrive I called today and was told the post office lost it, no research no nothing just an instant answer the post office lost it, and that they could not see any tracking info, yet on my side I could see that it was delivered to some parcel locker in honolulu. I wanted to speak to a supervisor and they kept telling they could not get one.

Also, I had another halo product on advanced order it was slated to ship today I figured it would cancel like all the other advance ship halo orders I had, this one actually shipped. so if they could ship this one why can't they ship my other one, especially since they had already shipped one of the orders that was available right away...this is just crazy!! like I said, I am now having to scramble for alternate christmas gifts and not finding anything anywhere because everything is sold out including other vendors and stores....this really sucks!!

Re: What is going on with QVC this year??

Barbara-QVC — Fri, 16 Dec 2016 05:48:38 GMT

@Terrys qvc wrote:

the issues aren't really resolved, I was just agreeing with the post. I still expect QVC to answer me...which they haven't. My charging hub (#3 item) did not arrive I called today and was told the post office lost it, no research no nothing just an instant answer the post office lost it, and that they could not see any tracking info, yet on my side I could see that it was delivered to some parcel locker in honolulu. I wanted to speak to a supervisor and they kept telling they could not get one.

Also, I had another halo product on advanced order it was slated to ship today I figured it would cancel like all the other advance ship halo orders I had, this one actually shipped. so if they could ship this one why can't they ship my other one, especially since they had already shipped one of the orders that was available right away...this is just crazy!! like I said, I am now having to scramble for alternate christmas gifts and not finding anything anywhere because everything is sold out including other vendors and stores....this really sucks!!

Hi @Terrys qvc

I am sorry for all of the issues you have been having. I do see that you spoke with a supervisor last night and it appears that he was able to assist you. If you need additional assistance, please email us at QVCSocialTeam@qvc.com and we would be happy to take a look at things for you.

Barb

Customer Care