topic Re: Shipping Issue (Moderator help please) in Customer Care

Shipping Issue (Moderator help please)

Krimpette — Thu, 08 Dec 2016 12:27:36 GMT

I have three outstanding orders. Two were placed on 11/30. After taking a rather circuitous route, they seem to be stuck in "electronic shipping information received". I wonder if any of the moderators can help me find out what's going on. Thank you.

Re: Shipping Issue (Moderator help please)

PinkyPetunia — Thu, 08 Dec 2016 14:00:55 GMT

Have you called Customer Service?

Re: Shipping Issue (Moderator help please)

Anonymous — Thu, 08 Dec 2016 14:15:26 GMT

Hi @Krimpette, I have just sent you an email concerning your orders

Re: Shipping Issue (Moderator help please)

Krimpette — Thu, 08 Dec 2016 15:15:48 GMT

@Anonymous Thanks for trying to help, but no e-mail received. I presume you used the same e-mail that I have on file for order status, notifications, etc? (I get them all the time without problems.) Again, thanks for your time.

Re: Shipping Issue (Moderator help please)

Anonymous — Thu, 08 Dec 2016 15:41:07 GMT

Hi @Krimpette, I did use your email on your account. If you did not receive the email could you email us at QVCSocialTeam@qvc.com. Thank you