topic Re: Slow on processing returns in Customer Care

Slow on processing returns

Effie54 — Mon, 13 Dec 2021 15:54:35 GMT

The Q seems to be slow on processing returns. Around the two week mark, they should be well processed. They certainly send out the queue bill with each and every purchase on it and expect us to pay for it.

Re: Slow on processing returns

RespectLife — Mon, 13 Dec 2021 16:01:25 GMT

@Effie54

Sadly, QVC has always been very slow processing returns. This is nothing new and a very old complaint on these boards.

They really need to revamp and retrain that department. So many errors when they finally do get around to processing a return.

You do know that QVC doesn't not have anything to do w/ sending out your bill. That is handled by Synchrony who owns the charge card.

Re: Slow on processing returns

RooRoo — Mon, 13 Dec 2021 16:03:14 GMT

hi @Effie54 I have posted before that I use QVC Easy Returns and my returns and exchanges are processed within 24 hours. Try it, it's a wonderful service. HTH

Re: Slow on processing returns

fthunt — Mon, 13 Dec 2021 16:06:28 GMT

@RespectLife I believe QVC handles bills to us - "S" Bank handles those accounts with the Q credit card.

Correct me if I've misunderstood the procedure.

Re: Slow on processing returns

Kachina624 — Mon, 13 Dec 2021 16:10:31 GMT

What do you think is their priority, getting out peoples' Christmas orders or processing returns?

Re: Slow on processing returns

RespectLife — Mon, 13 Dec 2021 19:13:37 GMT

@fthunt

Sorry, I'm not really sure what you mean....QVC bills our Synchrony Account for our purchases.

QVC is responsible to sent the credit for returns to Synchrony.

I meant that QVC doesn't mail us the monthly statements....they come from Synchrony.

QVC doesn't post the monthly statements or mail them.

Synchrony is big! They also handle Amazon, Lowes and many other credit cards I have.

Re: Slow on processing returns

elated — Mon, 13 Dec 2021 19:37:57 GMT

@Effie54 wrote:
The Q seems to be slow on processing returns. Around the two week mark, they should be well processed. They certainly send out the queue bill with each and every purchase on it and expect us to pay for it.

As another poster suggested, email QVCEasyReturns@qvc.com. Give them all your information on the return and they will issue a credit.

Re: Slow on processing returns

rms1954 — Mon, 13 Dec 2021 19:39:39 GMT

My returns are picking up speed. I am sure they are not lounging around and doing the best they can considering the time of the year.

Re: Slow on processing returns

Effie54 — Mon, 13 Dec 2021 21:10:09 GMT

@RooRoo wrote:
hi @Effie54 I have posted before that I use QVC Easy Returns and my returns and exchanges are processed within 24 hours. Try it, it's a wonderful service. HTH

Customer Service told me they do t have this service anymore. I tried many times, and never got the return. I haven't had that work in months.

Re: Slow on processing returns

Effie54 — Mon, 13 Dec 2021 21:10:35 GMT

@Kachina624 wrote:
What do you think is their priority, getting out peoples' Christmas orders or processing returns?

Well...how about BOTH?!

Re: Slow on processing returns

Winkk — Mon, 13 Dec 2021 22:54:39 GMT

I just posted last week I thought returns were being processed faster. The Q has been very slow for quite some time in processing returns. But, recently I noticed quite an improvement.

Maybe, that improvement was only temporary. I hope not.

Re: Slow on processing returns

tl98466 — Tue, 14 Dec 2021 00:41:33 GMT

I've used QVC Easy Returns that's been posted here and elsewhere in the forums and processing has been done in hours or within a day! So pleased with the speed at which my returns are processed. Now if we could just increase the delivery speed - ordered an item in July, been "in progress" since early November...

Re: Slow on processing returns

RespectLife — Tue, 14 Dec 2021 13:59:41 GMT

@Effie54

@Effie54 wrote:
@RooRoo wrote:
hi @Effie54 I have posted before that I use QVC Easy Returns and my returns and exchanges are processed within 24 hours. Try it, it's a wonderful service. HTH
Customer Service told me they do t have this service anymore. I tried many times, and never got the return. I haven't had that work in months.

Not true, you received incorrect info. I also used it recently.

Re: Slow on processing returns

Allie2024 — Thu, 16 Dec 2021 12:21:36 GMT

I do not know if you all know this, but this is news to me. Appartently most of the stuff from QVC does not ship directly from the company. They use vendors to ship some/most of the products. It could explain processing times. It could also explain why you sometimes do not see that an item has shipped on the QVC website/app. I just wanted to inform everyone who did not knwo this that it could explain some of the issues people are having. Is it fair to all of us who are expecting gifts for the holidays? No and I do not agree with the way they are advertising it as if it is QVC who possess these items, but I guess they have to make their money some how and while false advertising is a BIG no no in the business industry, it can be used as a marketing ploy and it "makes it okay". Again, just wanted to educate people who did not know this information. Please do not come at me for only positivity was intended.

Re: Slow on processing returns

Allie2024 — Thu, 16 Dec 2021 12:22:49 GMT

I apologize, this was intended for another forum.

Re: Slow on processing returns

Pecky — Thu, 16 Dec 2021 13:21:08 GMT

I just used the email to the social team and refunded immediately.

Re: Slow on processing returns

BCreative5 — Thu, 23 Dec 2021 22:05:26 GMT

@RooRoo I wish I was a lucky as you! I always use the QVC Easy Returns & my returns run a good 3-4 weeks to process!? I have noticed at HSN it's much quicker, but I rarely shop there. Situationally I have had to use QVC a lot more than normal this year, but going forward I plan on using QVC as rarely as possible.

Re: Slow on processing returns

RooRoo — Fri, 24 Dec 2021 02:14:11 GMT

@BCreative5 wrote:
@RooRoo I wish I was a lucky as you! I always use the QVC Easy Returns & my returns run a good 3-4 weeks to process!? I have noticed at HSN it's much quicker, but I rarely shop there. Situationally I have had to use QVC a lot more than normal this year, but going forward I plan on using QVC as rarely as possible.

@BCreative5 Are you using the Q's return label? I always notify them of my return/exchange via email, then drop it off at the post office & it gets processed within 24 hours. I'm not sure if you choose your own preferred way to ship back whether that makes any difference? Perhaps because they can track that I've dropped it off is why they credit me right away? I'm not sure, just trying to figure out why it doesn't work that way for you. anyway, Merry Christmas & all the best this holiday weekend !!!

Re: Slow on processing returns

BCreative5 — Wed, 29 Dec 2021 01:43:43 GMT

@RooRoo Thanks for your response! Alas, I do the same as you & Clearly have different results! I've always experienced at least a 2 week turn around for years. However now my oldest returns that haven't been processed are from the early days of December & no processing in sight. The fact that I use their scannable label helps when I Don't get credit for a return! They can find that I did in fact return it lickity split!

I do a lot of shopping with QVC because I travel/did travel alot for my film production work & I don't have the time to shop. I like the products on QVC that I know etc. & when you hit it just right the pricing is good. I have never had problems though like this year!!

Thanks for your tips & tricks, I wish they worked for me!