topic Re: Credit for Return Incorrect in Customer Care

Credit for Return Incorrect

Pawslover — Wed, 09 Dec 2020 20:21:36 GMT

I have been trying to get a credit taken care of with no resolve thru phone system.

The item in question is

K50509

Keurig K-Supreme Coffee Maker with 48 K-Cups and My K-Cup

Can I please have someone contact me to correct the credit?

Thank You.

Re: Credit for Return Incorrect

RespectLife — Wed, 09 Dec 2020 20:28:17 GMT

@Pawslover

Just posting the problem here may not get you resolution.

Email to:

social.team@qvc.com

give them the order number and your information.

The moderators will look into this for you.

Re: Credit for Return Incorrect

Melvin-QVC — Wed, 09 Dec 2020 20:28:33 GMT

@Pawslover wrote:

I have been trying to get a credit taken care of with no resolve thru phone system.

The item in question is

Item number:K50509

Keurig K-Supreme Coffee Maker with 48 K-Cups and My K-Cup

Can I please have someone contact me to correct the credit?

Thank You.

@Pawslover Please email us at QVCSocialTeam@qvc.com and we'll be happy to check the order for you.

Re: Credit for Return Incorrect

Kachina624 — Wed, 09 Dec 2020 20:58:45 GMT

@RespectLife wrote:
@Pawslover

Just posting the problem here may not get you resolution.

Email to:

social.team@qvc.com

give them the order number and your information.

The moderators will look into this for you.

@RespectLife. The email address you posted is incorrect.

Re: Credit for Return Incorrect

Pawslover — Wed, 09 Dec 2020 21:05:14 GMT

Thank you. I will send shortly

Re: Credit for Return Incorrect

RespectLife — Wed, 09 Dec 2020 21:22:27 GMT

Ya know, @Kachina624 You are the second one who said that but I use it all the time!

I do see that the mod posted a different email address to the OP but mine has always worked fine.

I used it just last night when I received a smashed item and Wayne answered me within minutes.

I use it often and always get a response.

Re: Credit for Return Incorrect

Kachina624 — Wed, 09 Dec 2020 21:23:19 GMT

@RespectLife. Melvin posted the correct address. Did you post your problem here?

Re: Credit for Return Incorrect

RespectLife — Thu, 10 Dec 2020 15:20:53 GMT

@Kachina624 wrote:
@RespectLife. Melvin posted the correct address. Did you post your problem here?

Oh no, @Kachina624

I always email them directly. I never post threads here.

I just used it again 2x this morning and again, rec'd prompt replies.

I won't post it anymore if it is causing confusion but it totally works.

Re: Credit for Return Incorrect

DJs mom — Thu, 10 Dec 2020 17:28:47 GMT

@Kachina624 wrote:
@RespectLife wrote:
@Pawslover

Just posting the problem here may not get you resolution.

Email to:

social.team@qvc.com

give them the order number and your information.

The moderators will look into this for you.
@RespectLife. The email address you posted is incorrect.

@Kachina624 I too use the email address that @RespectLife uses and I always receive a reply from the social team. So that email address does work when emailing the social team.

Re: Credit for Return Incorrect

sunshine45 — Thu, 10 Dec 2020 20:22:41 GMT

copied and pasted from another thread.....

The email address social.team@qvc.com is for replies regarding service issues that are already being handled by the social team (that is, you'll see it in your "From" line when the team is getting back to you about something), so they informed me once that it is always best to use the QVCSocialTeam@qvc.com email address to make sure new requests are noted and prioritized in the service queue as soon as possible. With the other address, a message may wait for the original service person to see it or may be miscategorized.

Re: Credit for Return Incorrect

DB8 — Fri, 03 Dec 2021 01:23:20 GMT

I have had problems over the last few years getting the correct amount credited back to me for returned purchases. I have had several instances where I am not credited the proper amount. I call customer service and they always do correct it, however, if I didn't call I would be not have been credited. Now, I check every returned item to make certain I have been credited correctly. I have always trusted QVC, however, not any more. This is no way to run a reputable business. I do realize that occasionally these things happen, however, it should never happen as often as it does. Please...always check to see if you have been credited correctly.

Re: Credit for Return Incorrect

fairymom — Thu, 09 Dec 2021 21:18:33 GMT

Forget calling them; I find the Live Chat to be much more effective. Have had all my issues resolved doing it that way.