topic Has my Order actually Shipped? QVC info says yes - USPS tracking Indicates no in Customer Care

Has my Order actually Shipped? QVC info says yes - USPS tracking Indicates no

TXDeb — Sun, 28 Nov 2021 22:21:26 GMT

I received an email saying that my order that I had placed on 11/18/2021 had shipped on 11/22/2021. The estimated delivery date was 11/27/2021. As of today, 11/28/2021 the tracking info on QVC still says "On The Way" but the USPS website says the following:

"USPS Currently Awaiting Package A status update is not yet available for your package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon."

I checked my bank and the first easy-pay for this order was charged on 11/23/2021, so what is going on? It appears that the order hasn't actually shipped even though both my order status and the email that I received say that it was. Weighing options - If it is stuck, can it be cancelled and my payment refunded?

Thank you for your help.

Re: Has my Order actually Shipped? QVC info says yes - USPS tracking Indicates no

Beth-QVC — Sun, 28 Nov 2021 22:26:58 GMT

@TXDeb

I am sorry for any confusion. Your order has left our warehouse via a third party logistics company but has not been scanned at the UPS depot. I have issued you a no cost replacement and you should look for delivery on or about Wednesday 12/1.

Beth QVC

Re: Has my Order actually Shipped? QVC info says yes - USPS tracking Indicates no

TXDeb — Sun, 28 Nov 2021 23:13:04 GMT

Thank you, Beth. I appreciate it!

Re: Has my Order actually Shipped? QVC info says yes - USPS tracking Indicates no

KingstonsMom — Sun, 28 Nov 2021 23:29:48 GMT

@TXDeb

Welcome to the forum!

Keep this email, it's to the Social Team who are soooo helpful with order issues, etc., Beth is a member of that team:

QVCSocialTeam@QVC.com

Re: Has my Order actually Shipped? QVC info says yes - USPS tracking Indicates no

TXDeb — Mon, 29 Nov 2021 02:08:02 GMT

Thank you for the welcome and the email address!

Re: Has my Order actually Shipped? QVC info says yes - USPS tracking Indicates no

Sage04 — Mon, 29 Nov 2021 17:31:34 GMT

That's how it's done by the Social Team.