https://community.qvc.com/t5/Customer-Care/Desperately-Seeking-Customer-Service-Team-Help/m-p/7231796#M69437 <P>Having gotten nowhere with chat or phone CS I am hoping that someone reading here will be able to help.&nbsp; In a nutshell, I ordered a product and instead on 06 Nov received another custy's order.&nbsp; As advised by chat that same day, I returned that item to qvc and my acct was "annotated" so that I would receive the correct item in a second shipment.&nbsp; As of today I was informed in another chat that no annotations were on my acct to send the correct item.&nbsp; I requested a refund.&nbsp; Chat and thereafter phone CS told me that&nbsp; they can only refund the original installment to original payment method even tho I informed them that acct is closed.&nbsp; Phone chat suggested I keep chasing my old bank to work this out.&nbsp; Considering this all started because qvc failed to deliver one simple item as ordered, I gotta say I am pretty livid that now it is all MY problem to resolve.&nbsp; Anything you guys could do to help would be greatly appreciated.&nbsp; Thanks in advance!</P> Mon, 22 Nov 2021 22:28:41 GMT annecraig 2021-11-22T22:28:41Z https://community.qvc.com/t5/Customer-Care/Desperately-Seeking-Customer-Service-Team-Help/m-p/7231796#M69437 <P>Having gotten nowhere with chat or phone CS I am hoping that someone reading here will be able to help.&nbsp; In a nutshell, I ordered a product and instead on 06 Nov received another custy's order.&nbsp; As advised by chat that same day, I returned that item to qvc and my acct was "annotated" so that I would receive the correct item in a second shipment.&nbsp; As of today I was informed in another chat that no annotations were on my acct to send the correct item.&nbsp; I requested a refund.&nbsp; Chat and thereafter phone CS told me that&nbsp; they can only refund the original installment to original payment method even tho I informed them that acct is closed.&nbsp; Phone chat suggested I keep chasing my old bank to work this out.&nbsp; Considering this all started because qvc failed to deliver one simple item as ordered, I gotta say I am pretty livid that now it is all MY problem to resolve.&nbsp; Anything you guys could do to help would be greatly appreciated.&nbsp; Thanks in advance!</P> Mon, 22 Nov 2021 22:28:41 GMT https://community.qvc.com/t5/Customer-Care/Desperately-Seeking-Customer-Service-Team-Help/m-p/7231796#M69437 annecraig 2021-11-22T22:28:41Z https://community.qvc.com/t5/Customer-Care/Desperately-Seeking-Customer-Service-Team-Help/m-p/7231800#M69438 <P><a href="https://community.qvc.com/t5/user/viewprofilepage/user-id/273958">@annecraig</a>&nbsp;</P> <P>We are sorry for any inconvenience. Please send an email to QVCSocialTeam@qvc.com and include the order number in question. we will check this out for you. Beth</P> Mon, 22 Nov 2021 22:34:41 GMT https://community.qvc.com/t5/Customer-Care/Desperately-Seeking-Customer-Service-Team-Help/m-p/7231800#M69438 Beth-QVC 2021-11-22T22:34:41Z