topic Customer support in Customer Care

Customer support

bizeducator — Tue, 16 Nov 2021 22:30:37 GMT

EVERY time I call customer support with a return issue, I end up having to call back SEVERAL times!!! This is time consuming and totally unneccessary! Are other customers experiencing this or what's happening????? QVC, you need to TRAIN your customer service reps BEFORE they ever get on the phone with customers!!!!!

Re: Customer support

Cali Bag Lady — Tue, 16 Nov 2021 22:36:23 GMT

Send an email to: QVCSocialTeam@qvc.com They are AWESOME. I usually get an immediate response (well within the hour) and they have always resolved my issue for me.

Re: Customer support

Kachina624 — Tue, 16 Nov 2021 22:37:46 GMT

It's kind of hard to identify a problem when your story is so incomplete. Never do you say WHY you have to call back. Did you get disconnected or was it something you were told? If so, what? Could you be part of the problem?

Re: Customer support

RespectLife — Wed, 17 Nov 2021 14:25:38 GMT

@bizeducator

to answer your question, No.

I have never had that issue. CS and the mods have always been prompt and helpful.

Issue is always resolved without any further correspondence.

Re: Customer support

Boehm Collector — Thu, 18 Nov 2021 15:50:12 GMT

@bizeducator Try sending an email to QVCSocialTeam@qvc.com. They are very helpful and usually respond quickly.

Re: Customer support

reviewer from sc — Thu, 18 Nov 2021 23:24:12 GMT

@Boehm Collector @Cali Bag Lady

You're so right about the QVC social team. I had a problem, and they instantly solved the problem. Thanks for the advice--and thanks again to the QVC social team for their help.