topic Re: Pardon your interruption in Customer Care

Pardon your interruption

Elodie2 — Thu, 11 Nov 2021 07:52:05 GMT

I'm astonished at the way this forum fiasco has been handled. At the very least, an explanatory notice on the forum status during the lockout should have been prominently placed for your customer's knowledge. It's frankly insulting and has compromised my trust in QVC.

Re: Pardon your interruption

Nataliesgramma — Thu, 11 Nov 2021 08:55:28 GMT

I really thought the Boards were shut down permanently...I think it's been a week...

Re: Pardon your interruption

Elodie2 — Thu, 11 Nov 2021 09:03:00 GMT

So did many of us @Nataliesgramma . It's nice to see your post here.

Re: Pardon your interruption

Tinkrbl44 — Thu, 11 Nov 2021 09:05:35 GMT

@Elodie2 wrote:
So did many of us @Nataliesgramma . It's nice to see your post here.

@Elodie2

It's nice to see ANYBODY'S posts here .... what the heck happened?

Re: Pardon your interruption

on the bay — Thu, 11 Nov 2021 09:07:36 GMT

@Elodie2,

Thank you, and I feel the same.

I began to feel that QVC never intended to be "diligently" working on fixing these forums, as one moderator put it.

And after calling one of the numerous numbers and speaking to a customer service person who denied knowing anything about this problem and suggesting it was the way I signed in or not or something,

I lost all respect for this company too. The emails to the "Social team, did not function either.

And yes it would have been sad to leave everyone this way.

I'll accept if they close these down but I would hope that they do it with a better way than the way some of their own employees have been let go.

I think they may have just not told any truths in this. What huge company encompassing Europe and others as well cannot fix something like this but also did you notice that no matter how many times you signed OUT of QVC.com, you were still signed in there but could not get into the forums?!

If no one could sign in to QVC.com and was prevented from ordering anything, I can bet that it wouldn't have taken a week to fix this.

Just really, I im again, so disappointed in a company I used to love and trust long ago.

Re: Pardon your interruption

meallen616 — Thu, 11 Nov 2021 09:20:51 GMT

I am so happy to be back! Thank you QVC!

Re: Pardon your interruption

on the bay — Thu, 11 Nov 2021 09:51:12 GMT

I am not thanking the way they handled this at all. I am angry about this. It was a sad way to handle this entire shut down.

It would have been so sad to just abruptly leave this way especially since they had finally put a banner saying these forums would be here til next year. It has been a week of not being able to post for many. With no updates from QVC on this problem.

No acknowledgement. Just 2 posts days ago from moderator "working diligently."

I started wondering if they were not fixing them on purpose and maybe seeing how many orders they lost or something.Or just choosing not to say anything. But this seems to be how QVC handles many things, not just on the forums.

Still many couldn't keep signed out of QVC.com. So ordering was not a problem. I don't think that is a conicidence.

All this didn't need to happen this way.

It would be less upsetting if this company would just be more upfront about what's going on.

It is the way to treat your customers

with respect and as if they care about more than the amount of orders they can get from them.

Re: Pardon your interruption

PINKdogWOOD — Thu, 11 Nov 2021 11:29:26 GMT

@on the bay I agree with all you've noted here especially the fact that this company is an international sales/shopping company trying to make money and stay afloat.

Had this company been a huge financial establishment ie a savings & loan, a neighborhood bank, someone as mastercard or visa, a huge college or university, there would be NO WAY it would take them a full week before getting themselves up and running for the public again. I don't understand it, but yes I AM glad we who were lost in limbo-land AND there were many, still may be some who are still not back, some of us are back.

Re: Pardon your interruption

avid shopper — Thu, 11 Nov 2021 11:30:29 GMT

Can you imagine if no one could place an order for a week!?

Re: Pardon your interruption

Caaareful Shopper — Thu, 11 Nov 2021 11:49:13 GMT

I also emailed the Social Team, and suggested they add a banner explanation on the Forum explaining the outage, or at least acknowledging it to ease the confusion. They emailed me back almost immediately-- about 20 minutes later.

The response was an apology, and the same statement they already gave here in one of the posts asking about the issue a few days ago. But no mention of ever intending to post anything here about it. Perhaps they didn't want to post something, and then IT has the forums back up 5 minutes later.

Re: Pardon your interruption

CalminHeart — Thu, 11 Nov 2021 12:45:21 GMT

Some IT issues are more difficult than others to fix. It is what it is.

They don't owe anyone a published explanation. You already know there were IT issues.

That said, I think they'll put minimal effort into forums since it's obvious they would rather shut them down. Maybe they want to make people angry so they'll go away and have less throwback when they do shut them down.

Re: Pardon your interruption

depglass — Thu, 11 Nov 2021 14:39:54 GMT

I was just horribly sad. At least once a day I'll think of something I need to ask this board, it's my Google shortcut. And then I'll think, no, I can't do that. This is a great place to solve "bets" DH and I make with each other.

Re: Pardon your interruption

1Snickers — Thu, 11 Nov 2021 14:44:20 GMT

Thank you QVC. But just in case, I have plan "B" !
🧐

Re: Pardon your interruption

Krimpette — Thu, 11 Nov 2021 14:56:53 GMT

After reading their notice on the top page, it sounds to me like there is no plan to discontinue these forums. The language sounds much more promising to be than previous notices.

Re: Pardon your interruption

Kachina624 — Thu, 11 Nov 2021 16:28:57 GMT

@on the bay You need not abruptly leave your friends. Most of us were over frolicking in the Proforums, having a good time. Have you joined over there? Many people are going to discover this board gone one day and with them will go all references to how to get on the Proforums. I hope people are keeping notes.

Re: Pardon your interruption

Shawnie — Thu, 11 Nov 2021 16:34:00 GMT

Well welcome us all back. 😬

Re: Pardon your interruption

SeaMaiden — Thu, 11 Nov 2021 16:57:48 GMT

@Elodie2 wrote:

I'm astonished at the way this forum fiasco has been handled. At the very least, an explanatory notice on the forum status during the lockout should have been prominently placed for your customer's knowledge. It's frankly insulting and has compromised my trust in QVC.

@Elodie2 always a negative Nancy in the bunch. Why not just be grateful and let things go rather than now complain that the boards are up and running? Lets enjoy being back.

Re: Pardon your interruption

gidgetgh — Thu, 11 Nov 2021 17:30:34 GMT

@depglass wrote:
I was just horribly sad. At least once a day I'll think of something I need to ask this board, it's my Google shortcut. And then I'll think, no, I can't do that. This is a great place to solve "bets" DH and I make with each other.

@depglass Get yourself a plan B.

Re: Pardon your interruption

Patriot3 — Thu, 11 Nov 2021 17:48:46 GMT

@avid shopper wrote:
Can you imagine if no one could place an order for a week!?

@avid shopper Yep, they would have had it fixed in two seconds!!

Re: Pardon your interruption

Tinkrbl44 — Thu, 11 Nov 2021 17:51:12 GMT

@Kachina624 wrote:
@on the bay You need not abruptly leave your friends. Most of us were over frolicking in the Proforums, having a good time. Have you joined over there? Many people are going to discover this board gone one day and with them will go all references to how to get on the Proforums. I hope people are keeping notes.

@Kachina624

I belatedly went over there Tuesday evening and was surprised to see so many there. I struggled to figure out how to do my avatar, but gave up. It was too late and my brain just wasn't getting it right.