topic Re: No Tracking ? in Customer Care

No Tracking ?

Kitty Galore — Mon, 01 Nov 2021 23:10:38 GMT

I have an item that supposedly shipped , but NO tracking info ! It was in process for almost 10 days ! I did contact CS and was told it was rare but does happen and could give me no information at all on my item just that I should receive the item by the 3rd. I really don't understand how if an item ships , Im charged , but no tracking ?? Has anyone had this happen , I sure never have ? I'm hoping it shows up .

Re: No Tracking ?

Kachina624 — Mon, 01 Nov 2021 23:19:49 GMT

Yes, I've had it happen a couple of times and my item did show up as scheduled. Gee, I remember the days when no packages had tracking and their arrivals were a big surprise.

Re: No Tracking ?

tampalady — Mon, 01 Nov 2021 23:20:57 GMT

Yes, just happened to me, I went to Q Social Team and they located the shipping, said on its way and I got the item the next day. Email the team and see if they can help you.

Re: No Tracking ?

Foxxee — Tue, 02 Nov 2021 01:06:17 GMT

Happened to me twice. Tracking information became available the day after I received the packages.

Re: No Tracking ?

Kitty Galore — Tue, 02 Nov 2021 02:12:34 GMT

@tampalady wrote:
Yes, just happened to me, I went to Q Social Team and they located the shipping, said on its way and I got the item the next day. Email the team and see if they can help you.

@tampalady I did , they didn't have any info other then I should receive by November 3rd.

Re: No Tracking ?

tampalady — Tue, 02 Nov 2021 11:49:12 GMT

Kitty Galore try this site, put your tracking numbers in ......Newgistics Package Tracking

Re: No Tracking ?

Kitty Galore — Tue, 02 Nov 2021 12:03:38 GMT

@tampalady wrote:
Kitty Galore try this site, put your tracking numbers in ......Newgistics Package Tracking

@tampalady Thank you ! But that's just it i don't have the tracking number that's why I can't track . Only says it shipped and if I hit the tracking nothing happens it won't go to the tracking area. I don't even know if it's shipped UPS or USPS .

Re: No Tracking ?

RespectLife — Tue, 02 Nov 2021 13:36:51 GMT

@Kitty Galore

You need to be patient.

This has happened many times to me and I have always received the item except one time.

After no info for 10 days or so, the mods just resent it to me.

I have 2 items that say shipped on 10/25.

NO tracking info appeared until just today.

Re: No Tracking ?

Kitty Galore — Tue, 02 Nov 2021 14:04:08 GMT

@RespectLife wrote:
@Kitty Galore

You need to be patient.

This has happened many times to me and I have always received the item except one time.

After no info for 10 days or so, the mods just resent it to me.

I have 2 items that say shipped on 10/25.

NO tracking info appeared until just today.

@RespectLife oh I can be patient , I have advanced orders , waittlist orders etc. my issue IS has it actually shipped without tracking I don't feel confident plus the item is sold out and no longer avaliable so no replacement can be sent .

Re: No Tracking ?

RespectLife — Tue, 02 Nov 2021 15:36:43 GMT

@Kitty Galore

Oh sorry to hear it is sold out!

Fingers crossed you will receive!

As I said, I had no tracking info for 9 - 10 days...then poof!

Today it all catches up.

This was actually on three different orders. So true, I had no sure way to know if it made it out the door. But there is nothing that can be done. Mods and C/S see barely more than we do.

Seems the label is made and status changed to 'shipped' before it has even gone to USPS or other shipper.

I know for a fact that our piping for work is marked as shipped when the pkg dept completes the wrapping and logs it in for pickup.

It can then be several days b4 UPS of FEDEX actually pick up the pallet. They are extremely short staffed.

Re: No Tracking ?

Kitty Galore — Tue, 02 Nov 2021 18:17:11 GMT

@RespectLife wrote:
@Kitty Galore

Oh sorry to hear it is sold out!

Fingers crossed you will receive!

As I said, I had no tracking info for 9 - 10 days...then poof!

Today it all catches up.

This was actually on three different orders. So true, I had no sure way to know if it made it out the door. But there is nothing that can be done. Mods and C/S see barely more than we do.

Seems the label is made and status changed to 'shipped' before it has even gone to USPS or other shipper.

I know for a fact that our piping for work is marked as shipped when the pkg dept completes the wrapping and logs it in for pickup.

It can then be several days b4 UPS of FEDEX actually pick up the pallet. They are extremely short staffed.

@RespectLife I guess I have no choice then to wait and see if it shows up at my door . I sure wish I knew if it did ship. I thought CS had more access to this information than we have . I feel they should be given access. Strange they don't .

Re: No Tracking ?

tampalady — Tue, 02 Nov 2021 22:48:42 GMT

Kitty Galore ...I also have an item without tracking number, so I am now in your situation. I will have to wait to see if the number appears but I will be leaving for a cruise Sat. and will not be back for 13 days. I can check while on board and hope it is by usps because I put my mail on hold. If it is sent by ups I will have to have my neighbor check the front door. A little worried because it is jewelry and not cheap. Hoping to get it before I leave.

Re: No Tracking ?

Kitty Galore — Wed, 03 Nov 2021 03:05:23 GMT

@tampalady wrote:
Kitty Galore ...I also have an item without tracking number, so I am now in your situation. I will have to wait to see if the number appears but I will be leaving for a cruise Sat. and will not be back for 13 days. I can check while on board and hope it is by usps because I put my mail on hold. If it is sent by ups I will have to have my neighbor check the front door. A little worried because it is jewelry and not cheap. Hoping to get it before I leave.

@tampalady I sure hope you can find out before your cruise what carrier your package will be arriving with . I'm really not understanding how packages are going out with no tracking . I have a relative that worked for the postal service and he never heard of this , if a package is shipped it has to have a tracking # attached period. I'm not saying it's QVC fault , I just don't see why lately this is occurring. 🤔 Let's hope we both get our items and yours especially before sat. Fingers crossed!

Re: No Tracking ?

tampalady — Wed, 03 Nov 2021 13:34:44 GMT

Kitty Galore It is so strange that this has happened and thanks, I appreciate your comments. Good Luck to both of us.