topic Re: QVC Sound IssueP in Customer Care

QVC Sound IssueP

WORKING GAL — Thu, 30 Sep 2021 22:18:56 GMT

Please tell whoever is responsible for the constant up and down sound issues to fix it. It is quite annoying and causes me to change the channel. I have Direct TV but the issue is with many other providers. Too many posts about this issue for QVC to ignore.

Re: QVC Sound IssueP

luv-the-Q — Thu, 30 Sep 2021 22:31:52 GMT

I agree!

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Nataliesgramma — Fri, 01 Oct 2021 15:18:38 GMT

Agree!

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Jbeth440 — Sat, 02 Oct 2021 12:05:48 GMT

I agree. The sound issues are so bad that I can't even watch! I keep trying, but after a couple of minutes I have to change the channel.

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LibbyLib — Sat, 02 Oct 2021 12:16:37 GMT

Me too, thanks for posting this! Maybe we can all provide details. In my case it's Roku, all the secondary channels except the main ones for QVC and HSN. I'm wondering if they're not allocating enough bandwidth to Q2, H2, etc., as a cost saving measure. Tried removing the channel app and reinstalling just in case I missed an update, but it's not that. Roku is up-to-date as well - 3 different models including Roku stick. If I think of more info I'll add it.

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moosedogmom — Wed, 13 Oct 2021 03:50:24 GMT

I totally agree. The sound issue is horrible , extremely difficult to watch . Loosing sales because can't watch because of the sound issues . Please fix it .

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DJs mom — Wed, 13 Oct 2021 14:04:48 GMT

I have Xfinity and I have this problem with QVC2 and QVC3. It is so bad I have to change the channel.

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irbrenda — Thu, 14 Oct 2021 13:31:26 GMT

I thought it was my TV until I heard the sound drifting in and out on my other sets. I have Spectrum and I was about to have them reset my equipment. But it's only on QVC and QVC2 for me. (Channels 480 and 481 here in NYC). I have to shut the stations off and I don't tape ITKWD until they fix this.

Re: QVC Sound IssueP

TheRealOldSchool — Sun, 17 Oct 2021 18:44:21 GMT

Please, PLEASE, QVC, HAVE YOUR ENGINEERS CHECK THE SOUND. The fading in and out. The first time I thought it was David's mic, but it's occurring constantly. Did you make changes to how your signal is broadcast?

Re: QVC Sound IssueP

moosedogmom — Tue, 19 Oct 2021 16:39:38 GMT

It is very annoying : I have tried streaming the 3 channels, watching thru XFinity and also the app...all are the same . No problems on any other channels ...JUST the 3 QVC channels . Is the same no matter what TV I use . I thought at first it was the TV....please hear our concerns and fix it

Re: QVC Sound IssueP

LibbyLib — Thu, 21 Oct 2021 20:41:16 GMT

Geez, it's all over the place - hard to find the commonality.

The issue still persists for me - everyone else? If it's improved for someone, can you share how it was fixed for you? I don't think this is anything we can solve for ourselves, but it doesn't hurt to ask.

Moderators, can you forward this to tech? Our complaints aren't likely to reach that level of internal support without your help.

Can anyone pinpoint when this started? That would probably help. Was it when Q updated the streaming app? (When it went from the menu on the right side of the screen to the menu on the left side of the screen.) I think that's when it happened, but I'm not certain. Maybe folks who record the shows can figure that one out.

It's terribly difficult to watch at night with the volume turned down so I don't disturb my husband. I'm only hearing every few words! Avid shopper here...want to continue to be. I've resorted to watching old movies late at night and stay up too late. My wallet thanks you though.

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SimsP — Thu, 28 Oct 2021 00:08:59 GMT

Agree - why is this all of the sudden such poor quality QVC? You are losing customers cause we cannot stand to listen to portions of a hosts conversation. Whatever you upgraded, back the upgrade out - it didn't work.

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SarrrieJ — Sat, 30 Oct 2021 12:11:55 GMT

As if the reduction in the quality and variety of goods isn't enough to get me to stop watching, when I do turn it on for the last MONTH the constant fading in and out of the sound is the final straw. QVC, instead of spending money on purchasing more companies causing a monopoly, how about you repair this month long issue!??

Re: QVC Sound IssueP

FrEric — Fri, 19 Nov 2021 05:51:29 GMT

Same here. Thought it was David's mic but it's bad...and it mostly happens to his shows. QVC PLEASE FIX!

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suzykee — Fri, 19 Nov 2021 15:49:36 GMT

I see I'm not the only one experiencing sound problems. It seems like they have an audio system that tries to "auto-correct" the sound. I find that when the voice is a little louder the system adjusts for that & the following sounds are "softened" because the system is expecting more loud sounds OR ithe system is lagging behind & can't soften the sound as it is happening. Annoying, yes. I just don't watch any more. Easy Peasy.

Re: QVC Sound IssueP

QVCfan52 — Tue, 23 Nov 2021 08:31:32 GMT

I have DISH, and am having the same sound issues. So hard to listen to the sound being loud then low. First post on this topic was almost 2 months ago. QVC customer care, please send this forum topic to someone who can fix this. Thank you!

Re: QVC Sound IssueP

ciao_bella — Thu, 25 Nov 2021 12:49:01 GMT

I also started a thread here just prior to this thread about the very same audio issue. I asked the mods to notify the tech department or whoever could fix the problem. Sadly, not one Mod responded to my request. At the very least, an acknowledgement would have been appreciated.

Re: QVC Sound IssueP

SmaryShopper — Fri, 03 Dec 2021 08:44:24 GMT

Same here. It's STILL an issue. Watching QVC 2 recorded David's Down Home Christmas and you like can only hear half of what he says. This seems to only happen with recorded rebroadcast shows on QVC 2. We had to stop watching, really annoying. Fix this QVC, you're losing money.....

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Chipperoo — Thu, 09 Dec 2021 09:10:39 GMT

Yes, I can no longer watch the sound is so bad. Xfinity says it is qvc problem.

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Big Koke — Fri, 17 Dec 2021 20:41:31 GMT

I finally found my solution for the lack of sound on my QVC app on my iPad. ( I am an older lady with some vision issues). Notice when the app first turns on, for the first THREE SECONDS there is an icon of a muted horn in the upper right of the presentation screen. POOF it disappears before my arthritic hands can click on it! However, if I click on the spot where it WAS, it reappears and when I click on the muted horn, sound comes on, hurrah!