topic Re: QVC did not handle my easy pay order correctly :( in Customer Care

QVC did not handle my easy pay order correctly :(

northiie57 — Thu, 07 Oct 2021 22:08:12 GMT

For some reason, nobody at QVC customer service knows why, my easy pay payment was taken out twice on my debit card I am very careful with my money and only live within my budget. Now I have to wait 4 yes 4 days for some other department to contact me to fix this screw up that QVC did in the first place! Customer service rep had no authority to help me with their screw up. I really do not think it is fair I have to deal with this right now. We all have enough stress! The customer service rep was not professional and honestly she sounded like she was 12 yrs old, not good QVC .....does QVC do voice auditions for hires who are manning the phones? I guess not Thanks for the vent kids

Re: QVC did not handle my easy pay order correctly :(

Etoile308 — Thu, 07 Oct 2021 22:41:06 GMT

Possibly the first charge wasn't really a charge but an authorization check, which usually falls off after several days. And the second may be the actual charge indicating the item has shipped.

Re: QVC did not handle my easy pay order correctly :(

SeaMaiden — Thu, 07 Oct 2021 22:41:43 GMT

@northiie57 Sorry this happened to you. A good lesson why NOT to use a debit card on purchases like this. Use a designated credit card that you pay off at the end of the month in full. That way any errors or wrong charges is not using YOUR personal account and money. Your budget is not affected.

Re: QVC did not handle my easy pay order correctly :(

Sage04 — Fri, 08 Oct 2021 00:10:50 GMT

I would never understand why people always say not to use a Debit Card. That's the only Card I've used for years. I like to know that the amount is debited from my account right away so I don't have to worry about it.

With Chase I have the same protection as using a Credit Card. Any problems, my account is credited right away and an investigation is done.

No monthly payments and no fees.

Re: QVC did not handle my easy pay order correctly :(

CalminHeart — Fri, 08 Oct 2021 00:30:05 GMT

The first was to hold the funds. The 2nd was the actual charge. The hold will disappear according to your bank's policies.

Re: QVC did not handle my easy pay order correctly :(

Etoile308 — Fri, 08 Oct 2021 00:33:23 GMT

Often there are card users not aware that authorization holds can be placed on a debit card. They're not aware until they go to use their funds and find the money is not available.

This can be extremely upsetting when it comes to large amounts like hotel or car rental holds.

Re: QVC did not handle my easy pay order correctly :(

northiie57 — Fri, 08 Oct 2021 10:47:16 GMT

oh how I wish that it was the case, nothing pending and all payments taken out yesterday. Lesson learned, no more debit card use with QVC

Re: QVC did not handle my easy pay order correctly :(

SeaMaiden — Fri, 08 Oct 2021 13:07:02 GMT

@Sage04 wrote:
I would never understand why people always say not to use a Debit Card. That's the only Card I've used for years. I like to know that the amount is debited from my account right away so I don't have to worry about it.

With Chase I have the same protection as using a Credit Card. Any problems, my account is credited right away and an investigation is done.

No monthly payments and no fees.

@Sage04 If Chase takes care of you so well...why do you mention being on a budget and how the over change will affect you so much? Guess they are not taking care of you then?

Re: QVC did not handle my easy pay order correctly :(

Sage04 — Fri, 08 Oct 2021 13:12:28 GMT

@SeaMaiden wrote:
@Sage04 wrote:
I would never understand why people always say not to use a Debit Card. That's the only Card I've used for years. I like to know that the amount is debited from my account right away so I don't have to worry about it.

With Chase I have the same protection as using a Credit Card. Any problems, my account is credited right away and an investigation is done.

No monthly payments and no fees.
@Sage04 If Chase takes care of you so well...why do you mention being on a budget and how the over change will affect you so much? Guess they are not taking care of you then?

@SeaMaiden you're Posting to the wrong person. I never said I'm on a budget. I've never been on a budget. That might be the OP of this Thread you're looking for.

Re: QVC did not handle my easy pay order correctly :(

RespectLife — Fri, 08 Oct 2021 14:09:49 GMT

@northiie57

You should contact the moderators was a better explanation of what happened.

IF there was an error made, they can correct it.

IF you are just not understanding what happened, they can explain it to you.

Never say never, but I have NEVER heard of 2 EZ pays accidentally hitting the exact same time generated from the same item.

It IS possible to have 2 payments hit your account in the same month though.

Contact the moderators.....

Re: QVC did not handle my easy pay order correctly :(

RespectLife — Fri, 08 Oct 2021 14:24:23 GMT

QVCSocialTeam@qvc.com

Re: QVC did not handle my easy pay order correctly :(

SeaMaiden — Fri, 08 Oct 2021 14:34:44 GMT

@Sage04 wrote:
@SeaMaiden wrote:
@Sage04 wrote:
I would never understand why people always say not to use a Debit Card. That's the only Card I've used for years. I like to know that the amount is debited from my account right away so I don't have to worry about it.

With Chase I have the same protection as using a Credit Card. Any problems, my account is credited right away and an investigation is done.

No monthly payments and no fees.
@Sage04 If Chase takes care of you so well...why do you mention being on a budget and how the over change will affect you so much? Guess they are not taking care of you then?

@SeaMaiden you're Posting to the wrong person. I never said I'm on a budget. I've never been on a budget. That might be the OP of this Thread you're looking for.

@Sage04 Sorry I addressed the wrong poster then❤️

Re: QVC did not handle my easy pay order correctly :(

northiie57 — Tue, 12 Oct 2021 15:36:50 GMT

Still no response or contact

Re: QVC did not handle my easy pay order correctly :(

northiie57 — Tue, 12 Oct 2021 16:57:58 GMT

@RespectLife wrote:
QVCSocialTeam@qvc.com

thank you! the social team just gave me a reply....they have to send it over to the finanace team....thanks again

Re: QVC did not handle my easy pay order correctly :(

northiie57 — Wed, 13 Oct 2021 15:46:51 GMT

One good thing is that they are refunding to my debit/bank card.....bad thing they say it takes one to two billing cycles to post to my account ugh.....I thought a debit card does not have a billing cycle....by the time they refund, my last easy pay will be due...it did not help me at this time what so ever

Re: QVC did not handle my easy pay order correctly :(

DJs mom — Wed, 13 Oct 2021 18:15:27 GMT

@northiie57 I know they say it will take 1 - 2 billing cycles but I receive debit card refunds in a day or 2 from most retailers. QVC refunds to my debit card usually takes about 3 days.

Re: QVC did not handle my easy pay order correctly :(

northiie57 — Sat, 16 Oct 2021 21:34:05 GMT

@DJs mom wrote:
@northiie57 I know they say it will take 1 - 2 billing cycles but I receive debit card refunds in a day or 2 from most retailers. QVC refunds to my debit card usually takes about 3 days.

most retailers do the right thing but not QVC still no refund and when I called today she said it could take up to 10 more business days.....never again

Re: QVC did not handle my easy pay order correctly :(

northiie57 — Mon, 18 Oct 2021 15:32:39 GMT

well QVC finally refunded into the wrong account! I never used this card to purchase or to set up my easy pay....oyyyyyy! but at least they refunded ....but all the errors it will be a long time before I order ....just a heads up

Re: QVC did not handle my easy pay order correctly :(

Roz123456 — Wed, 20 Oct 2021 09:44:32 GMT

Always remember when talking to a rep I always get her name first.

Re: QVC did not handle my easy pay order correctly :(

eadu4 — Wed, 20 Oct 2021 10:02:14 GMT

@northiie57 Just curious how could they refund it to the "wrong account"? It can only go back to the account associated with the card. You can only have one account linked to that debit card. You can't have 2 different accounts associated with one card since there would be no way to pick the account to debit from if only one card number was associated with it. So I'm guessing you have 2 different cards associated with QVC?