topic QVC Customer Service Rep(s)., please read & kindly advise reply, & thanks! in Customer Care

QVC Customer Service Rep(s)., please read & kindly advise reply, & thanks!

adoreqvc — Sat, 03 Dec 2016 07:14:43 GMT

To QVC Customer Service Reps:

I personally have not returned any QVC items in a few years.

I have a friend who does not speak English, but is a QVC Member.

She asked someone else to call QVC since they are also a QVC Member but the QVC Customer Service Rep sounded unsure of some of the information they were furnishing, so my friend is concerned, and asked if I would personally contact QVC Customer Service on the QVC.com Community Forums, to inquire in writing about various charges which QVC charges for various return situations, which I have listed below so there is no misinformation given now.

Kindly please reply to this post, and advise reply to each QVC charge associated with the question I posted, and we both thank you in advance, and wish all at QVC & The Community Forums Happy Holidays.

Question #1)

The QVC Extended Holiday Return Policy is until January 31st, 2017, but what month and date in 2016 did it actually go into effect? (Beginning from what month and date in 2016, and ending January 31st, 2017. (Please reply & thanks).

Question #2)

The QVC Extended Holiday return policy is until January 31st, 2017, but on what approximate date must the QVC Extended January 31st, 2017 Returns be taken to USPS when using the QVC/Newgistics prepaid Select Service Return shipping label, in order to reach QVC before the 1/31/2017 extended return date expires? (Please reply & thanks).

Question #3)

If an item arrived damaged/defective/or not as advertised, and needs to be returned to QVC for a full refund of funds already paid to QVC either in full, or on QVC easy payments by the QVC Member....... is the QVC return label charge of either $6.95 or $8.95 waived, and the full price already paid by the QVC customer refunded in it's entirety back to the QVC Member's desired refunded method of payment? (Please reply & thanks).

Question #4)

Are there any other charges I was not aware of and did not note above in Questions 1 through 3, which need to also be added now by the QVC Customer Service Rep? (Please reply & thanks).

Again many thanks, Happy Holidays to all, and I look forward to reading the QVC C.S. Rep's replies addressing all four questions I listed above.

Re: QVC Customer Service Rep(s)., please read & kindly advise reply, & thanks!

Barbara-QVC — Sat, 03 Dec 2016 07:36:08 GMT

@adoreqvc wrote:

To QVC Customer Service Reps:

I personally have not returned any QVC items in a few years.

I have a friend who does not speak English, but is a QVC Member.

She asked someone else to call QVC since they are also a QVC Member but the QVC Customer Service Rep sounded unsure of some of the information they were furnishing, so my friend is concerned, and asked if I would personally contact QVC Customer Service on the QVC.com Community Forums, to inquire in writing about various charges which QVC charges for various return situations, which I have listed below so there is no misinformation given now.

Kindly please reply to this post, and advise reply to each QVC charge associated with the question I posted, and we both thank you in advance, and wish all at QVC & The Community Forums Happy Holidays.

Question #1)

The QVC Extended Holiday Return Policy is until January 31st, 2017, but what month and date in 2016 did it actually go into effect? (Beginning from what month and date in 2016, and ending January 31st, 2017. (Please reply & thanks).

Question #2)

The QVC Extended Holiday return policy is until January 31st, 2017, but on what approximate date must the QVC Extended January 31st, 2017 Returns be taken to USPS when using the QVC/Newgistics prepaid Select Service Return shipping label, in order to reach QVC before the 1/31/2017 extended return date expires? (Please reply & thanks).

Question #3)

If an item arrived damaged/defective/or not as advertised, and needs to be returned to QVC for a full refund of funds already paid to QVC either in full, or on QVC easy payments by the QVC Member....... is the QVC return label charge of either $6.95 or $8.95 waived, and the full price already paid by the QVC customer refunded in it's entirety back to the QVC Member's desired refunded method of payment? (Please reply & thanks).

Question #4)

Are there any other charges I was not aware of and did not note above in Questions 1 through 3, which need to also be added now by the QVC Customer Service Rep? (Please reply & thanks).

Again many thanks, Happy Holidays to all, and I look forward to reading the QVC C.S. Rep's replies addressing all four questions I listed above.

Hi @adoreqvc,

Thank you for your great questions.

#1 Our Holiday Gift Returns started 9/24/16. Most items from our Christmas in July sales are also included in the Holiday Gift Return program.

#2 The package would need to be accepted by the USPS no later than 1/31/17 to qualify for the extended returns. Keep in mind there will be a higher volume of returns being processed at the end of January so if you send it back earlier your return would probably be processed a little quicker.

#3 Any time an item is returned because it is damaged or defective, the return label fee is waived. The refund can be processed as either a credit to the original pay method or you can request to have member credits.

#4 As part of the return process, the original shipping as well as the return label fee would be deducted from your refund.

I hope these answers help clarify our Holiday Gift Return program for you and your friend.

Wishing you and yours a very happy and healthy holiday season!

Barb

Customer Care

Re: QVC Customer Service Rep(s)., please read & kindly advise reply, & thanks!

adoreqvc — Sat, 03 Dec 2016 08:00:39 GMT

Many thanks Barbara,

My friend and I greatly appreciated all your detailed answers, and I will be sure to make a photo copy of your very informative reply, and give it to her for her own knowledge.

Again Happy Holidays to everyone.