topic Re: Exchanges in Customer Care

Exchanges

plc123 — Wed, 22 Sep 2021 20:22:48 GMT

Has anyone had luck with exchanging anything? I just got the Anybody pajamas A453279

and i ordered my normal size and the bottoms are at least 2 sizes too big. I am not happy about exchanging.

Re: Exchanges

BCreative5 — Wed, 22 Sep 2021 20:45:46 GMT

I've tried over the years & even when I print out the form online (so CS has a direct record of me wanting to make an exchange) the items always get treated as a Return & I get credited the money..... although they must have seen something, because I get all my $ back, including original & return S&H!? In all these cases the item I want is always still in stock. When I'm determined, I just order the correct item & return the other.... It's extra $ but I am assured that I will get the right thing!

Re: Exchanges

itsmagic — Wed, 22 Sep 2021 22:10:22 GMT

Yes I have had good luck with exchanges but it takes about 3-4 weeks before I receive my requested exchanged item. A couple times they could not do an exchange by the time they received it (since there were no more left) but I was then given a credit and not charged return shipping.

Re: Exchanges

Mistreatedbycs — Wed, 22 Sep 2021 23:13:04 GMT

So if the top fits and the bottoms are 2X the size.

Go down a size and will the top fit?

I actually would send them back and be done with it, not meant to be.

Re: Exchanges

Chatyone 2 — Fri, 01 Oct 2021 21:44:29 GMT

Seems when I do an exchange with returns taking so long by the time they get the correct item to me they are out of stock Or the whole process takes over a month. better to try and order the correct order and contact customer service that you are sending the wrong item back and want the shipping cost on the new order credited..