topic Re: Order Not Going Through on Website in Customer Care

Order Not Going Through on Website

lovesallanimals — Fri, 01 Oct 2021 19:01:45 GMT

Words fail me. Every day it is something else with this webiste. I placed 3 orders and they are not showing up. Called CS and they did not see them either. I had to order again through CS as there is something wrong with the website. What the heck is going on over there? This is the worst website of any company I have ever dealt with. I have been a customer since day 1. Cannot check an order using an order number, cannot get into my A-D, cannot go back to the previous page on my order status, have to start all over again. I just cannot understand how a multi-billion company runs like this.

Re: Order Not Going Through on Website

itsmagic — Fri, 01 Oct 2021 19:13:22 GMT

I had this happen to me several months ago. I placed an order through the Q website but it did not show up so after waiting a couple hours I called CS and they didn’t see it either. So they recommended I place another order which I did. I received a confirmation e-mail right away for that order. The next morning I wake up and there is a confirmation e-mail for the first order I placed. I contacted CS but they couldn’t cancel one of the orders so I ended up with two and had to return one (CS did credit me for the return fee). So I learned my lesson not to reorder if the order confirmation doesn’t show up right away.

Re: Order Not Going Through on Website

RespectLife — Fri, 01 Oct 2021 19:16:11 GMT

I placed 2 orders this morning and they showed up right away.

Sometimes the system is delayed, but if you do get a duplicate, just contact the moderators to return at no cost to you.

Re: Order Not Going Through on Website

millieshops — Fri, 01 Oct 2021 20:25:33 GMT

@lovesallanimals wish I could help, but no

just signed in to my account in one click and then one more to check my EZPay list - (I'm on my old Dell laptop)

Re: Order Not Going Through on Website

Lovs2shop — Fri, 01 Oct 2021 20:43:00 GMT

I also placed an order this morning with no problem.

Just now I placed and order and did not see anything.

I thought maybe I did not complete the process so I placed another order for the same item. This time the the order page showed that it had accepted my order, but I did not write down the order number. Went to see the order and found nothing. Called cust service and she did not see anything on their side. I will be following up on this and hopefully it will be fixed today.

Re: Order Not Going Through on Website

Lovs2shop — Fri, 01 Oct 2021 20:47:18 GMT

Update, I just checked and both orders are now showing. I tried to cancel one, but it did not show cancelled. I am just going to keep checking as it seems it is just very slow today.

Re: Order Not Going Through on Website

lovesallanimals — Fri, 01 Oct 2021 23:01:00 GMT

It is 7:00 pm over here and I checked my orders again. Sure enough, my orders are in duplicate. Luckily I was able to cancel them. I was checking on and off all day and did not see the duplicates until now. What a mess.