topic Re: Seems like QVC has given up… in Customer Care

Seems like QVC has given up…

carlycat — Thu, 23 Sep 2021 15:37:47 GMT

I think QVC has just given up on its processes. Shipping is quite simply ridiculous. This has been going on for over two years and only getting worse.

The NORM now is at least a week in processing. That's for anything, not new things stuck in ships or in China. Add to that their choice of the slowest shipping method possible, and it's 14-18 days, CONSISTENTLY, to receive a package.

I don't understand their unwillingness to address this with their customers. Not even a comment on your order status page (which they used to have, remember, it's been that long) acknowledging there are delays. It appears that this is what you get at SQVC - slow service. Accept this as our business model.

But, SQVC, you can't return to buggy whips in a motorized world. Especially not at Christmas.

If you're planning any gift buying from SQVC, the cutoff date is November 15. Buyer beware.

Re: Seems like QVC has given up…

Katcat1 — Thu, 23 Sep 2021 17:10:57 GMT

I purchased a tee shirt top on Sept. 1 and it still has not shipped. Even the social team is not responding to my emails. I should be able to cancel this order. I think I have been patient but my patience is running thin.

Update: Today I looked at my Orders and this tee shirt is now on Backorder. So I wait nearly a month and now it is placed on Backorder. I called customer service and cancelled the order.

Re: Seems like QVC has given up…

Catastrophe — Thu, 23 Sep 2021 15:55:17 GMT

They are on the ball on the 30 days return, you go beyond that 30 days it yours no kindness there and it is sent back to you. But if you have to wait weeks and more for you to receive it all the excuses come out.

Re: Seems like QVC has given up…

LillyandHobo — Thu, 23 Sep 2021 15:58:44 GMT

It is very frustrsting as a customer that you wait and wait and wait and they lock your purchase up in the "processing" mode and you can't cancel the order~ut's kinda like being held hostage by a company. I also have found lately that I order something and go look at the status and it will say "Advanced order" even though wasn't ayred as such! I immeidately cancel on those because Lawd knows how long rhar's going to take! Getting really nervous about ordering anything U NEED!

Re: Seems like QVC has given up…

kaydee50 — Thu, 23 Sep 2021 16:06:54 GMT

I do not order ANYTHING from QVC that I need or need in a hurry. Currently, have a D&C top "in process" for almost a week but it was $10 and I don't really "need" it. So it arrives when it arrives. If I needed an item quickly, I would not purchase from QVC.

However, you should be allowed to cancel an item if it has not already shipped.

Re: Seems like QVC has given up…

Kachina624 — Thu, 23 Sep 2021 16:13:02 GMT

@carlycat You need to read a newspaper, watch the news on TV and try to comprehend what's going on in the REAL WORLD with ALL retailers.

Re: Seems like QVC has given up…

Kachina624 — Thu, 23 Sep 2021 16:15:10 GMT

@Catastrophe wrote:
They are on the ball on the 30 days return, you go beyond that 30 days it yours no kindness there and it is sent back to you. But if you have to wait weeks and more for you to receive it all the excuses come out.

@Catastrophe Correction, you have until January 31st to return.

Re: Seems like QVC has given up…

Jeanne from VA — Thu, 23 Sep 2021 16:17:13 GMT

@LillyandHobo I agree with you regarding advanced orders. Also, the "back orders" drive me crazy! If the item was listed "in stock" when you ordered, it should be available. I have had way too many items recently to go back and forth a few times between "in processing" then revert again to "back ordered". I have canceled everyone of the back ordered items, because I am getting tired of the nonsense!

Re: Seems like QVC has given up…

mac116 — Thu, 23 Sep 2021 16:18:29 GMT

@Kachina624

I beg to differ, but it is NOT all retailers! Amazon, Lands End, Macy's, and Kohls get purchases to me within 2-7 days...consistently. For those that say, "I waited 2 weeks for my Amazon purchase", check WHO you are buying the item from, and the expected delivery date. It probably is a third party seller.

Re: Seems like QVC has given up…

Mistreatedbycs — Thu, 23 Sep 2021 16:19:42 GMT

@Kachina624

You know if you tell people to look stuff up on google and read the newspapers, no one needs this forum, do they? Just say'n.

@carlycat

I was very much surprised that I ordered a clearance item and it shipped within the week and I received that same week. That was super fast. I also ordered the Isaac TSV a couple weeks ago and that came really fast too.

I really can't imagine what the problem is with "processing", some items ship almost immediately and there's some that take forever. Maybe it's the warehouse where the merchandise is and is not. Only the Q can tell us and they aren't saying a word.

Re: Seems like QVC has given up…

carlycat — Thu, 23 Sep 2021 16:20:36 GMT

@Kachina624
So nasty and uncalled
I will observe, however, that YOU are quite consistent in the tone of your responses as well.
Thank you for pointing out that we are still in a global pandemic.

Re: Seems like QVC has given up…

zitawins — Thu, 23 Sep 2021 16:27:16 GMT

@Kachina624 It's simply not true. Most retailers (Kohls, Bed Bath & Beyond; Overstock; Macy's; Ulta, etc. etc. etc.) are on top of their orders. Not to mention Amazon Prime, which delivers most goods within 24 hours.

QVC has no excuse for its deliberately slow service. To me, it's a slap in the face to customers.

Re: Seems like QVC has given up…

avid shopper — Thu, 23 Sep 2021 16:39:11 GMT

this shipping issue has been going on with QVC since before the "Pandemic". They are all about excuses. Also I am not sure why prices have to go up because shipping is slow. Please!

Re: Seems like QVC has given up…

minimalistWF — Thu, 23 Sep 2021 17:14:10 GMT

@mac116 My orders from other retailers are arriving super fast!! My orders from Kiehls (snagged a beauty advent calendar), Aritzia and Zara have all arrived in two to three days!! Plus all of them were with free shipping, plus free returns if something doesn't work out.

I only order something from QVC that I absolutely cannot find anywhere else and am willing to pay the extra shipping for, otherwise I always look elsewhere for the same items. Many times I can find the same thing, or something really similar, at other retailers.

Re: Seems like QVC has given up…

On It — Thu, 23 Sep 2021 17:20:11 GMT

@carlycat This problem is affecting every retailer. For example, I am a plus member at Sam's. I placed an order at the first of the week, it is starting to arrive one item at a time. I have about half the order still missing. I usually received my orders complete within 2 days or so. The shipping situation is only going to get worse as we approach the holiday rush.

Re: Seems like QVC has given up…

geezerette — Thu, 23 Sep 2021 17:25:59 GMT

@mac116 wrote:
@Kachina624

I beg to differ, but it is NOT all retailers! Amazon, Lands End, Macy's, and Kohls get purchases to me within 2-7 days...consistently. For those that say, "I waited 2 weeks for my Amazon purchase", check WHO you are buying the item from, and the expected delivery date. It probably is a third party seller.

@mac116

You're having better luck than I with Land's End. In the last couple of months I placed two orders with them and both took about three weeks to get to me. With the last order, after the initial email order confirmation I never heard another word from them again unit they finally shipped it, which I found unusual for them. Also, some items were backordered when I first ordered in August and I just got an email saying they are delayed even further.

Other than Amazon I don't order from the other retailers you mention. Amazon is normally within their estimated delivery dates.

Re: Seems like QVC has given up…

KingstonsMom — Thu, 23 Sep 2021 17:34:18 GMT

@carlycat

I don't know if QVC has "given up", but I think a lot of their customers have, JMO.

Re: Seems like QVC has given up…

Janey2 — Thu, 23 Sep 2021 17:45:22 GMT

@Kachina624 I have to disagree with you. I do a fair amount of ordering online. So far, everything comes when promised and within a week. Most of the time faster. I just ordered something yesterday afternoon and it is going to be delivered tomorrow, and it is not amazon. The only packages that take time to get here are QVC, so I never order anything that I need now. When it comes, it comes. I do find that QVC takes a long time to issue a refund, and that is troublesome.

Re: Seems like QVC has given up…

Kachina624 — Thu, 23 Sep 2021 17:51:24 GMT

@Mistreatedbycs This forum has become little more than the QVC complaint department. Thread after thread complaining of the most mundane things and situations which are beyond QVC's control.

It's too bad we're not permitted to have some meaningful discussions but I guess QVC would rather people just complain about them.

Yes, Kohl's, Macy's and other stores are having the same supply chain issues as QVC but being b&m stores they have to have merchandise in-house to display. From the onset, Amazon got a special "under the table" deal with the USPS that nobody else has, to expedite their shipping, an unfair advantage. I understand there are a lot of empty shelves in a lot of b&m stores. I searched 3 stores last week for Raid Flying Insect Spray and never did find any. There was a 1 week shipping delay at Amazon. My neighbors have been complaining that Albertson's has little produce. I was unable to get frozen food at Walmart.

I was listening to Marla Wynn, the vendor, on HSN this morning. She said, "you've got two choices, wait for your merchandise or do without".

Re: Seems like QVC has given up…

Etoile308 — Thu, 23 Sep 2021 18:26:48 GMT

I firmly believe that if people aren't experiencing delays with other retailers, then they must lead a charmed life or live under a lucky star. That includes retailers like Amazon, where it seems less and less is actually fulfilled by Amazon, Kohl's, Wayfair, and don't even get me started on Lowe's.

I've had very few delays with QVC, and most seem to be hiccups from the post office end.

Also believe that what you are buying and the brand involved play a major factor. Perhaps I just don't buy what so many are complaining about.

And when something is noted as Advance Order I play attention and remember.

I also think there also seems to be a trend where instant gratification rules the day.