topic Re: Mods please help in Customer Care

Mods please help

TennJackie — Wed, 08 Sep 2021 22:33:42 GMT

I am having trouble with my computer. I sent a message to the social tem, but dont know if it went through. About 3 weeks ago I went to the post office to return J397443, Affinity Gemstone necklace & J397133. I received 2 1/2 weeks ago a credit for J397133, but nothing for J397443. I am also being charged on my bill.

also J368196 Turq sterling necklace shipped 8/25 and have not received it yet. Can yoy help me? jackie

Re: Mods please help

Kachina624 — Wed, 08 Sep 2021 22:43:21 GMT

@TennJackie FYI: The mods ARE the social team. I have a feeling they're running way behind schedule today so be patient, they'll get to you.

Re: Mods please help

KingstonsMom — Wed, 08 Sep 2021 23:12:29 GMT

@TennJackie

Make sure the email you sent went to QVCSocialTeam@QVC.com.

If so, I would re-send it, not all emails make it to where they're supposed to go.

They're pretty quick to acknowledge emails.

Re: Mods please help

TennJackie — Sat, 11 Sep 2021 00:02:47 GMT

Please see my post below. No mods have answered it. Tennjackie

Re: Mods please help

SharkE — Sat, 11 Sep 2021 00:33:34 GMT

call 888-345-5788

Re: Mods please help

Sage04 — Sat, 11 Sep 2021 00:52:33 GMT

I send a message to the Moderators @QVCsocialteam@qvc.com yesterday and received a reply within 10 minutes.

They usually respond very quickly.

@TennJackie I'm surprised they haven't responded.

Re: Mods please help

SharkE — Sat, 11 Sep 2021 22:49:54 GMT

Haven't responded to my email either from early this morning.

I've never had this trouble before I always got a response fast, something has changed, gone wrong.

Re: Mods please help

Beth-QVC — Sat, 11 Sep 2021 23:15:34 GMT

@SharkE

I am sorry but I do not see an email in our inbox. Would you mind resending it and we will work on it promptly.

Beth QVC

Re: Mods please help

SharkE — Sat, 11 Sep 2021 23:23:37 GMT

on the way

Re: Mods please help

Nightowlz — Mon, 13 Sep 2021 20:19:45 GMT

@TennJackie wrote:
Please see my post below. No mods have answered it. Tennjackie

@TennJackie

You should re-send the info about getting credit for one item but not the other plus the other item you are asking about. You should be able to login to your account at QVC to see if it's shipped plus tracking number.

You should also be able to see on your account which items were returned & received back for credit.