topic Re: Returns take forever in Customer Care

Returns take forever

deweydoo — Thu, 02 Sep 2021 13:03:30 GMT

Sure not a problem taking money out of my account the day I order but 3 weeks on a refund on a return?!?! Sad!

Re: Returns take forever

millieshops — Thu, 02 Sep 2021 13:08:06 GMT

@deweydoo I have never had a QVC charge added to my account the day of my order. It's always been the day the order shipped -- that suits me if for no reason other than the time it sometimes takes for an item to ship.

Re: Returns take forever

BostonMommy — Thu, 02 Sep 2021 13:35:40 GMT

Returns are taking a long time. When I order an item money is taken out right away from my bank. says pending on my bank account

Re: Returns take forever

RespectLife — Thu, 02 Sep 2021 13:37:14 GMT

Returns have always taken forever. Check your tracking...if it has been received by QVC, contact the moderators or C/S and ask for your credit.

@millieshops is correct, you are NOT charged when you order. You are charged when it ships.

Re: Returns take forever

KailaS — Thu, 02 Sep 2021 13:39:11 GMT

deweydoo,

Did you try QVC easy returns to speed up the reimbursement process? You can search for information about QVC Easy Returns in this section of the website.

Re: Returns take forever

BornToShop — Thu, 02 Sep 2021 13:51:20 GMT

@KailaS You are correct; using the Q's easy return procedure is fantastic! Just follow their directives; I receive my refunds that same day or the next. It is an outstanding extension of their customer service!

Re: Returns take forever

KingstonsMom — Thu, 02 Sep 2021 14:04:33 GMT

I returned 2 pair of shoes (2 different boxes) last week, not using their ridiculous return label, I returned via USPS Priority Mail, which includes $50 of insurance, you can add more ins. if necessary) and each box cost me $1 more than the QVC label, yet I received credit in 1 week.

That's easily worth $1-$2 a pop to me, vs. having to check my account for the next 3 weeks.

Re: Returns take forever

Love my grandkids — Thu, 02 Sep 2021 14:24:48 GMT

@deweydoo In case you don't have it, here is the email address for the Social Team who are great at dealing with these matters:

QVCSocialTeam@qvc.com

Re: Returns take forever

KathyM23 — Thu, 02 Sep 2021 15:24:27 GMT

@KailaS @BornToShop I looked thru the return policy section and can't locate info on how you use easy returns to get refund the same day. How do you guys do that? Thanks for info. I do use QVC label but my refunds stil take forever.

Re: Returns take forever

Kachina624 — Thu, 02 Sep 2021 18:13:28 GMT

@deweydoo You are not charged until your order ships. There is a pre authorization but no charge. I sent a return a little less than 2 weeks ago and got a notice today that it has been processed and a refund issued. I don't consider that "forever".

Re: Returns take forever

BornToShop — Thu, 02 Sep 2021 19:03:57 GMT

@KathyM23 I make sure I take my return to the Post Office immediately after I submit my email as instructed below. Your method of payment is processed, then you will receive another email once QVC has received your return. I love this process, have never had a problem. It's so nice to have your refund very quickly!

Re: Returns take forever

KathyM23 — Thu, 02 Sep 2021 22:42:31 GMT

@BornToShop Thank you so much. I just returned two defective items (same item, different colors) today at the Post Office. I will now immediately e-mail for a Return.

Re: Returns take forever

BornToShop — Fri, 03 Sep 2021 00:37:59 GMT

@KathyM23 Make sure you bullet-point your information to each of theirs. It is seamless, fast & easy!