topic Re: Orders not correct in Customer Care

Orders not correct

lck — Thu, 26 Aug 2021 21:25:41 GMT

Threes separate orders that I have received in the last couple of weeks were wrong. Today one item was missing, on one the wrong item was in the package, and the other was correct item but wrong size. I have been with Q at least 20 years , just wondering why this is happening

Re: Orders not correct

lck — Thu, 26 Aug 2021 21:26:44 GMT

Meant three not threes

Re: Orders not correct

Kachina624 — Thu, 26 Aug 2021 21:37:38 GMT

@lck Goodness, you've had a run of bad luck. I got 2 pkgs today, 2 yesterday and 6 items one day last week. Everything perfect except a factory defect on one item.

Package them up using the Q return label and go to the USPS website and request a pickup. They'll come and get them and email a receipt. When you get your refund, check it carefully to be sure they don't charge you for return shipping.

Re: Orders not correct

IdahoGram — Thu, 26 Aug 2021 22:13:15 GMT

I too received a pkg with the wrong item last week. Correct short, wrong color.

Re: Orders not correct

KingstonsMom — Thu, 26 Aug 2021 22:38:03 GMT

@lck

Contact the Mods here by sending an email to QVCSocialTeam@QVC.com with the details of these orders.

They are the gurus of assisting with CS issues!

Re: Orders not correct

Kachina624 — Thu, 26 Aug 2021 22:41:34 GMT

@KingstonsMom Does she have a CS issue? She may have if her refund is not correct but I don't see one now.

Re: Orders not correct

Smile2 — Thu, 26 Aug 2021 22:43:20 GMT

I do not know what is happening to QVC but it is not good! I too am getting the wrong packages that have my address on the package and another person's order inside with their packing slip and personal information! That person received my order which is sold out and has my personal information! I called CS and all they do is refund and don't have answers and do nothing! Really sad as I am a long time customer and they do not seem to care! Not the QVC of years before for sure!!

Re: Orders not correct

Foxxee — Thu, 26 Aug 2021 23:12:13 GMT

You're not the only one wondering. Others complaining of the same issues.

Sometimes errors like this are caused by employees rushed too much to get orders out faster. It's even worse when there's a shortage of workers.

It also could be caused by the ability of employees hired. Not wanting to be critical of them, but some people are unable to work well in fast paced environments.

Re: Orders not correct

Kachina624 — Thu, 26 Aug 2021 23:14:12 GMT

@Smile2 This happens periodically, to me twice in the past 15 years. The person whose order you received probably didn't get yours. When I got the last wrong order, I wasn't even missing an order. The only personal info on the invoice is your name and address... nothing really useful. Someone will probably return your item but in an operation as large and complex as QVC's it would be impossible to find it.

Re: Orders not correct

KingstonsMom — Thu, 26 Aug 2021 23:27:23 GMT

@Kachina624 wrote:
@KingstonsMom Does she have a CS issue? She may have if her refund is not correct but I don't see one now.

@Kachina624

Just to make sure she get reimbursed for shipping both ways, since this was QVC's fault, not hers.

I thought we all knew that you have to keep track on returns to make sure you receive the credits that you are owed, but maybe that's just me.

Don't kid yourself, the return dept. doesn't REALLY read our return slips, as proven to me over 26+ years of shopping here.

Many times over 26+ years, I did NOT receive full credit for 'mistakes' on QVC's part until I contacted the social tea

Re: Orders not correct

Smile2 — Thu, 26 Aug 2021 23:31:23 GMT

Unfortunately it says it was delivered to me the same day I got their order with their slip! I know things can happen but they are happening way too many times and when I call they don't seem to care and say they will follow up but nothing happens!

Re: Orders not correct

Kachina624 — Fri, 27 Aug 2021 00:11:46 GMT

@KingstonsMom That's exactly why I suggested she monitor her refund. However, now it's a non-issue.

Re: Orders not correct

spent2much — Fri, 27 Aug 2021 01:30:12 GMT

I received the wrong pants in an order recently - never happened before. The correct item # appeared on the package, but the pants were not the right pants.

Re: Orders not correct

Nataliesgramma — Fri, 27 Aug 2021 09:38:04 GMT

Yep...got someone elses order 3 times already ths year and I don't order that much...

'Never had any issues before..

Re: Orders not correct

San Antonio Gal — Fri, 27 Aug 2021 11:09:51 GMT

I just received an order yesterday that had a Joan Rivers top inside a plastic bag that was labeled as a Logo cardigan. I ordered a Logo cardigan.

I'm always purchasing something from the Q and this is the first time this has happened. I understand mistakes can happen.

Re: Orders not correct

San Antonio Gal — Fri, 27 Aug 2021 11:12:00 GMT

@lck wrote:
Meant three not threes

@lck - there is an edit feature for your posts. The 3 dots at the top right of the box. Click on it and you can edit.

Re: Orders not correct

Pook — Fri, 27 Aug 2021 13:49:19 GMT

I guess I am lucky but that has never happened to me in all the years I have been ordering. I have had packages delivered to the wrong address but not a QVC issue.

I would think that packing and labeling would be an automated function and not some person manually doing it. QVC is not a small company with one small warehouse.

Re: Orders not correct

new nickname 4 — Fri, 27 Aug 2021 20:57:58 GMT

Yes, I received several wrong orders in the past 2 months - package & invoice was listed as Renee Goldstein (which I ordered) , I actually received Susan Graver! It was my address, supposedly my order - I KEPT IT! Seriously if QVC can't get their orders right, then I have no problem keeping an item worth 3 times the price that I paid for the original order - it was in my size. Bonus to me. Wrong you say to keep something? Not really since they said they have refunded me $30 plus dollars and I haven't seen it on my CC statement since May. Oh and yes, I am on my 5th nickname since their problem that you can't sign out, maybe they will get wise and fix their problems so you can actually sign out and stay signed out without clearing your history. I continue to buy from QVC because I want to, and because I get extra bonuses from misshipped products. (PS, the Susan Graver pants I received instead of my clearance item Renee Goldstein were worth it).