topic Re: Delivery---Why take orders? in Customer Care

Delivery---Why take orders?

highmaintenancejan — Tue, 24 Aug 2021 14:51:37 GMT

You can't deliver? I placed an order on July 30th and now it says expected Aug. 30th. Yet you can't cancel it, as it is "in progress".....

WHAT THE H????????

Re: Delivery---Why take orders?

tsavorite — Tue, 24 Aug 2021 15:01:37 GMT

@highmaintenancejan MIne is not a long as yours...I placed orders on 8.13 the free ship for $75 orders and I have gotten several emails changing date of delivery from the 26th to now today (yesterday too) the 30th. On merchandise that was clearance so older purchases. But the odd thing is it only applied until yesterday to 1 top I ordered then email again including another item. All the rest from the Vionic TSV shoe's and several other items they won't ship out and can't tell me why. Tried CS several times no explanation at all.

Oh and you can't cancel any of it...they lock it up tight in process state.

Re: Delivery---Why take orders?

Sooner — Tue, 24 Aug 2021 15:04:48 GMT

I thought about this yesterday. I got an e-mail from L. L. BEAN saying a shirt I ordered that was backordered would be another week (making total of three weeks) backordered and gave me a link to cancel the order!

SO one would THINK that backward old QVC could do some industrial spying and find out how L. L. BEAN is able to be nice to customers with their computers and QVC can't do the same thing!

Really? Really!

Re: Delivery---Why take orders?

BostonMommy — Tue, 24 Aug 2021 15:10:54 GMT

I keep getting delay messages too. Have an order placed on August 11th. Just got the 3rd delay message today.

I want the option of canceling. Told no when I do the chat thing to customer service. That it's to far in process. Really?

Didn't QVC used to give an option to cancel if your item was delayed? I seem to remember they did

Re: Delivery---Why take orders?

Krimpette — Tue, 24 Aug 2021 15:19:13 GMT

After reading some of the news articles about all the shipping problems. whether the difficulties at the Chinese ports, the container ship backups at some of the US ports, etc., it's easy to understand why many orders are showing "exended delivery". My thinking is that I need to get any Christmas gift orders placed now, to have any hope of getting them on time. The shipping difficulties are very scary. And, of course, add to that the USPS slow delivery.

Re: Delivery---Why take orders?

kaydee50 — Tue, 24 Aug 2021 15:39:18 GMT

Well, then if we all so aware of the "shipping problems" why does QVC continue to sell items they do not have??? And not being able to cancel an order is pretty poor customer relations, IMO.

Re: Delivery---Why take orders?

Meowingkitty — Tue, 24 Aug 2021 15:43:30 GMT

@Sooner wrote:
I thought about this yesterday. I got an e-mail from L. L. BEAN saying a shirt I ordered that was backordered would be another week (making total of three weeks) backordered and gave me a link to cancel the order!

SO one would THINK that backward old QVC could do some industrial spying and find out how L. L. BEAN is able to be nice to customers with their computers and QVC can't do the same thing!

Really? Really!

I ordered a pair of pants from LLBean that we're backordered. I think it took about 6 weeks to get them. And yes, I was given a link to cancel if I wanted to.

Re: Delivery---Why take orders?

quilter61 — Tue, 24 Aug 2021 16:12:17 GMT

I also order from LL Bean. I just ordered something from them and it stated right under the item that there would be a delay. Another company I ordered from sent me a $15 to use for a future purchase stating they were sorry for the delay in shipping an item I ordered. If other companies can do this, why can't QVC.

Re: Delivery---Why take orders?

Pook — Tue, 24 Aug 2021 17:54:39 GMT

@highmaintenancejan I have received emails from many places I have ordered from about delays in shipping. It is not QVC or any company's fault. There are huge shipping delays everywhere and all that is known is that a ships with products are sitting somewhere. When sold it was thought the product would have went to the vendor. What chaos would transpire if orders started to be cancelled. It's not like it's known where exactly they are. Should all companies shut down until shipping issues are resolved? For me I am willing to wait because of all this as the world does not revolve around my wants.

Re: Delivery---Why take orders?

highmaintenancejan — Tue, 24 Aug 2021 18:13:01 GMT

@Pook

I guess I will learn my lesson and QUIT ORDERING !!!!

Re: Delivery---Why take orders?

Pook — Tue, 24 Aug 2021 19:49:40 GMT

@quilter61 wrote:
I also order from LL Bean. I just ordered something from them and it stated right under the item that there would be a delay. Another company I ordered from sent me a $15 to use for a future purchase stating they were sorry for the delay in shipping an item I ordered. If other companies can do this, why can't QVC.

Probably because they are smaller companies!

Re: Delivery---Why take orders?

Suzeecat — Tue, 24 Aug 2021 20:06:13 GMT

I understand the nightmare with shipping delays. I just wish that QVC would be more transparent and upfront when doing the hard sell and just say "We'll do our best to get this to you ASAP but if we encounter shipping delays we will be sure to let you know and ask for your patience and understanding".

Re: Delivery---Why take orders?

Effie54 — Tue, 24 Aug 2021 22:43:39 GMT

I've been waiting 10 days for an item to ship...."preparing your order". What a joke!

Re: Delivery---Why take orders?

loriqvc — Wed, 25 Aug 2021 00:04:55 GMT

I always hate to be the one to chime in with this because I don't mean to be rubbing my good fortune in the faces of those experiencing issues, but everything I've ordered has been delivered quite quickly over the past few months, from immediate orders to advance orders. I did have an issue with QVC cancelling an order without telling me and not having an explanation about why this happened, but aside from that, I've had great order service and delivery.

In cases where items are not specifically labeled as having delays but are still slow to reach the customer, it seems there are two factors at play: 1) Sometimes people don't notice that the item they ordered was actually an advance order, and QVC doesn't do a great job of noting that a lot of the time; and 2) It really depends on what you order as to whether you'll receive it in a timely manner. Some vendors ship more quickly than others. Some items such as fashion have been very slow to be processed and shipped for a few years now, so it is best to expect delays even if that isn't ideal. Some items such as kitchen or home products tend to process and ship very promptly, and they also often seem to be available from multiple locations, enabling quick delivery because they're closer to their final destination.

It would be nice if there were a way to have more consistency in the process, but when the majority of items sold are handled by vendors across the country, often the best that can be done is to have service level agreements (SLAs) and try to work with individual vendors to make sure they're met. I'm not positive QVC has SLAs with all vendors, but hopefully it does so it can address ongoing problems with specific vendors or locations. And sadly, I fully anticipate that delays will increase and lengthen in the coming months as ever more orders are placed and ever more supply chain and staffing issues arise.

Re: Delivery---Why take orders?

PINKdogWOOD — Wed, 25 Aug 2021 12:52:47 GMT

Almost every day I get an email saying "we're sorry your order for bla bla item will be delayed".

Someone else not long ago brought this up too. I posted then that I get these emails too but it seemed like the item would show up the very next day.

It's certainly not like this anymore. I have so many orders out there that I'm expecting - or I hope to expect them. It's now taking a good 10 days at the least to get my goods.

Yes it's frustrating to say the least. One of these fine days, I may actually get everythnig all at once. My mailman will not be happy.

Re: Delivery---Why take orders?

Karen57 — Fri, 03 Sep 2021 10:09:49 GMT

The containers are stuck at port is an old, poor excuse for not receiving merchandise. QVC should not accept orders for anything that isn't already in a warehouse somewhere in the USA. It's simply poor management.