topic SOMETHING HAS DISAPPEARED FROM MY ORDERS in Customer Care

SOMETHING HAS DISAPPEARED FROM MY ORDERS

mousiegirl — Sat, 21 Aug 2021 19:20:05 GMT

In June, I ordered a set of Frosted Holly Berry candle rings, two per set, and they are not now in my orders. They have been, but are gone now. I have never experienced this, and things don't just diappear, even when canceled which they were not.

Why did this happen? If they were no longer available, I should have been notified.

Re: SOMETHING HAS DISAPPEARED FROM MY ORDERS

Beth-QVC — Sat, 21 Aug 2021 19:29:56 GMT

@mousiegirl

I am sorry for any confusion. I do see your order which was placed on 6/26 and was an advance order that should have shipped July 26. Unfortunately this order has been delayed and we are awaiting news of an updated delivery date. Thank you for your patience!

Beth QVC

Re: SOMETHING HAS DISAPPEARED FROM MY ORDERS

Kachina624 — Sat, 21 Aug 2021 19:31:17 GMT

@mousiegirl See my thread "Disappearing Orders" further down this page.

Re: SOMETHING HAS DISAPPEARED FROM MY ORDERS

mousiegirl — Sat, 21 Aug 2021 20:02:57 GMT

@Beth-QVC wrote:
@mousiegirl
I am sorry for any confusion. I do see your order which was placed on 6/26 and was an advance order that should have shipped July 26. Unfortunately this order has been delayed and we are awaiting news of an updated delivery date. Thank you for your patience!
Beth QVC

@Beth-QVC Thank you, but why isn't it in my orders with all of the others?

Re: SOMETHING HAS DISAPPEARED FROM MY ORDERS

Kachina624 — Sat, 21 Aug 2021 20:30:20 GMT

@mousiegirl There's a possible explanation on the thread I suggested you read.

https://community.qvc.com/t5/Customer-Care/Disappearing-Orders/td-p/7088550

Re: SOMETHING HAS DISAPPEARED FROM MY ORDERS

mousiegirl — Sat, 21 Aug 2021 21:15:42 GMT

@Kachina624 wrote:
@mousiegirl There's a possible explanation on the thread I suggested you read.

https://community.qvc.com/t5/Customer-Care/Disappearing-Orders/td-p/7088550

@Kachina624 Yes, I read the entire thread you mentioned, thank you.