topic Re: updated QVC/HSN Roku app: timeout issues in Customer Care

updated QVC/HSN Roku app: timeout issues

loriqvc — Thu, 05 Aug 2021 03:00:25 GMT

@Melvin-QVC or any other moderator available: Could you please pass along a note to the tech team that the newly updated (7/21) QVC/HSN app for Roku has a timeout issue? After running for an hour, it completely shuts down in mid-stream to a black screen that just says "Retrieving data" (or something similar), so you have to exit the app and launch it again if you want to keep watching. Since many shows are longer than an hour, this is quite annoying.

Something similar happened when the app was first launched a few years ago, but it hasn't had this type of issue in ages, so I'm hoping there is a workaround that can be applied to resolve the error. (And FWIW, I checked all my settings and do not have this problem with any other app, so it's definitely not just a Roku problem.)

Thanks in advance for your help...

Re: updated QVC/HSN Roku app: timeout issues

Kachina624 — Thu, 05 Aug 2021 03:20:44 GMT

@loriqvc I think this may be a Roku issue rather than a Q issue because I have the same thing happen with the YouTube TV to which I subscribe. I'll be deep into watching a show and it will shut down, I have to back out and start all over again.

Re: updated QVC/HSN Roku app: timeout issues

ValuSkr — Thu, 05 Aug 2021 13:57:03 GMT

Yes, that sounds like a Roku problem rather than a QVC problem. Search online for a fix.

Re: updated QVC/HSN Roku app: timeout issues

loriqvc — Thu, 05 Aug 2021 13:57:06 GMT

@Kachina624 - I regularly use six other Roku apps and none have this problem. And before that recent update, the QVC/HSN app didn't, either.

Re: updated QVC/HSN Roku app: timeout issues

Caaareful Shopper — Thu, 05 Aug 2021 23:57:05 GMT

@loriqvc I agree, it's very frustrating. I stream multiple channels via Roku, and none of them do what this new QVC/HSN app/channel does. I don't know if it's Roku or the QVC/HSN app programmed, but that is the only channel that does it -- all the time now.

Re: updated QVC/HSN Roku app: timeout issues

Freakyy — Fri, 20 Aug 2021 19:04:01 GMT

Same here. I started having this problem w/QVC app it bumps me out!! Fix it Q

Re: updated QVC/HSN Roku app: timeout issues

Freakyy — Fri, 20 Aug 2021 19:13:42 GMT

Same for me...I am really getting annoyed at QVC for not giving this problem!!

Re: updated QVC/HSN Roku app: timeout issues

SuperRach — Sun, 22 Aug 2021 17:57:07 GMT

I'm having that very same issue on my Roku TV. Oddly enough, it's only while watching QVC. If I hit the back button, that channel is running perfectly. It's frustrating for sure.