topic Re: UPS Return in Customer Care

UPS Return

Jo1291 — Wed, 11 Aug 2021 15:40:29 GMT

I have a couch to return. The box has never been opened. Please advise what I must do. Thank you
J Richardson

Re: UPS Return

Jo1291 — Wed, 11 Aug 2021 15:41:37 GMT

The label says UPS

Re: UPS Return

Kachina624 — Wed, 11 Aug 2021 15:45:58 GMT

@Jo1291 Wouldn't you get more accurate information by calling UPS? In one phone call you could perhaps schedule a pick up. Why would you ask a bunch of people who know little about UPS operations?

Re: UPS Return

KingstonsMom — Wed, 11 Aug 2021 15:51:58 GMT

@Jo1291

Was this couch a QVC purchase?

If so, I would contact the social team by email at QVCSocialTeam@QVC.com.

Re: UPS Return

Susan-QVC — Wed, 11 Aug 2021 15:54:56 GMT

@Jo1291 wrote:
I have a couch to return. The box has never been opened. Please advise what I must do. Thank you
J Richardson

@Jo1291 There should be return instructions on the reverse side of the invoice/PPL. If you still need assistance you can reach us at QVCSocialTeam@qvc.com.

Susan

Re: UPS Return

Foxxee — Wed, 11 Aug 2021 16:30:05 GMT

Welcome @Jo1291.

We need more information from you.

Who is the retailer? QVC? Do you have a return label and form? Is return shipping free? It will be very costly to pay for it yourself. A sofa is large and heavy.

I don't know if UPS will pick it up as a "return to sender. Customer refused the box." You need to ask.

Maybe, you will need to find out from the retailer what is required for this type of return. If it's QVC, you can email QVCSocialTeam@QVC.com with your order number.

Re: UPS Return

Sage04 — Wed, 11 Aug 2021 18:26:33 GMT

@Kachina624 wrote:
@Jo1291 Wouldn't you get more accurate information by calling UPS? In one phone call you could perhaps schedule a pick up. Why would you ask a bunch of people who know little about UPS operations?

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Sometimes UPS doesn´t even know which way is up.

Re: UPS Return

GenXmuse — Thu, 12 Aug 2021 15:39:47 GMT

@Kachina624 wrote:
@Jo1291 Wouldn't you get more accurate information by calling UPS? In one phone call you could perhaps schedule a pick up. Why would you ask a bunch of people who know little about UPS operations?

As a customer, I would think I could get information from the "Customer Care" forum so not getting your response here. Thakfully others were willing to help, including the qvc social team so it does appear to be the place to ask.

Re: UPS Return

Barbara-QVC — Wed, 11 Aug 2021 18:46:57 GMT

@Jo1291 I see that you were able to speak with Customer Service about your return. Please let us know if you need any further assistance.

Barb

Customer Care

Re: UPS Return

77yangya — Sun, 15 Aug 2021 19:04:56 GMT

@Kachina624 wrote:
@Jo1291 Wouldn't you get more accurate information by calling UPS? In one phone call you could perhaps schedule a pick up. Why would you ask a bunch of people who know little about UPS operations?

LOL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Wait a minute....if the box was never opened, why return it? I guess it went over my head but this post cracked me up!!! Anyway, yes, I've scheduled a pick up with UPS. Very easy. It was not with anything I by at the Q. I'm not gonna return anything from here. ONLY if it's damaged which I never have an issue with. I know what I'm buying. I'm quite familiar with the things I buy so no need to return. I rarely do blind dates but sometimes. I actually got two pairs of leggings from different vendors and I love them both. I know my size so, no problem.

Re: UPS Return

77yangya — Sun, 15 Aug 2021 19:07:12 GMT

@GenXmuse wrote:
@Kachina624 wrote:
@Jo1291 Wouldn't you get more accurate information by calling UPS? In one phone call you could perhaps schedule a pick up. Why would you ask a bunch of people who know little about UPS operations?
As a customer, I would think I could get information from the "Customer Care" forum so not getting your response here. Thakfully others were willing to help, including the qvc social team so it does appear to be the place to ask.

GREAT POINT, GenXmuse! That was really boss of the social team to jump in and help you!!! Sure, this is customer care. Why not state your issue here? I agree!