topic Re: SHOUT OUT to QVC CS in Customer Care

SHOUT OUT to QVC CS

FancyPhillyshopper — Mon, 26 Jul 2021 21:24:20 GMT

Thanks so much to Amy, Taylor, Dominick, Sheena, Jay and all the hard working individuals at QVC CS!

I know that it can be hectic dealing with both technology and people, but they get the job done.

I appreciate all your efforts in assisting with my orders and my account!!

Keep up the great job! (And take a few seconds to pat yourself on the back.)

Re: SHOUT OUT to QVC CS

Mz iMac — Mon, 26 Jul 2021 21:44:54 GMT

@FancyPhillyshopper Glad you provided the CS "names" as this will help w/letting their "supervisors" know of a job well done.

Re: SHOUT OUT to QVC CS

Another new name Sue — Mon, 26 Jul 2021 22:09:09 GMT

We complain too frequently, praise not enough! Very good, @FancyPhillyshopper

Re: SHOUT OUT to QVC CS

Kachina624 — Mon, 26 Jul 2021 22:42:28 GMT

@FancyPhillyshopper You must have had a whale of a problem if it took all of those people to unravel it, but thanks for commending them.

Re: SHOUT OUT to QVC CS

Mz iMac — Mon, 26 Jul 2021 23:50:32 GMT

@Kachina624 I was thinking the same thing!

Re: SHOUT OUT to QVC CS

FancyPhillyshopper — Tue, 27 Jul 2021 03:57:24 GMT

Here is the truth--I pressed the wrong payment button on my orders, so it changed all the credit cards and I lost all my advance holiday orders, and lost some of the easy pays.

Basically I had to call every day for five days to get everything returned to normal. (We had to wait overnight each day to see what the technology uploaded/restored.)

I learned my lesson-- I will always call CS instead of trying to change too much from my end!

Yes, I appreciate all their efforts!