topic Re: Security Codes in Customer Care

Security Codes

Pecky — Sat, 24 Jul 2021 15:06:07 GMT

Why is it everytime I use a credit card already on file that I have to put in the 3 digit security code??

Re: Security Codes

Desertdi — Sat, 24 Jul 2021 15:12:04 GMT

The reason is to CONFIRM that you are actually holding the card.....(not a hacker).

Re: Security Codes

bcherry01 — Sat, 24 Jul 2021 15:17:23 GMT

@Pecky wrote:
Why is it everytime I use a credit card already on file that I have to put in the 3 digit security code??

They don't store the security code. That's why they call it "security." Like @Desertdi said, to make sure you are the actual card holder.

Re: Security Codes

KingstonsMom — Sat, 24 Jul 2021 15:24:20 GMT

Yes, they do store the security code.

I've been here close to 30 years and the only time I've ever been asked for the security code is when I added a new CC or updated a current one on file when it expired and I needed to add the new expiration date.

I think this is all due to the many obvious IT problems going on with QVC.

Re: Security Codes

Sooner — Sat, 24 Jul 2021 15:40:44 GMT

@Desertdi wrote:
The reason is to CONFIRM that you are actually holding the card.....(not a hacker).

@Desertdi Yes! Which is why it is called, and is, a "security" code.

Re: Security Codes

Kachina624 — Sat, 24 Jul 2021 16:05:45 GMT

@KingstonsMom wrote:
Yes, they do store the security code.

I've been here close to 30 years and the only time I've ever been asked for the security code is when I added a new CC or updated a current one on file when it expired and I needed to add the new expiration date.

I think this is all due to the many obvious IT problems going on with QVC.

@KingstonsMom It's not just QVC, it's all retailers. You also get asked if you update an expiration date or change credit cards.

Re: Security Codes

minimalistWF — Sat, 24 Jul 2021 18:16:25 GMT

@Pecky Shocked that someone would even ask about this!!!!! That is the most basic security measure! If you don't care about that I can't imagine how at risk you probably are from other security hacking, etc!

Re: Security Codes

Foxxee — Sat, 24 Jul 2021 18:28:46 GMT

If you're talking about QVC, I'm never asked for my security code for the card that's on file.

Re: Security Codes

Sage04 — Sun, 25 Jul 2021 02:37:03 GMT

Why when something happens that seems strange to some people, they blame QVC? This is something that happens at different shopping sites. They want to verify that it´s really you.

Re: Security Codes

Pecky — Sun, 25 Jul 2021 20:19:52 GMT

I know what security code is, however, once the card is on file they don't ask for the code. The only time I have been asked is when I add another card. They now ask everytime when my card has been on file for a few years. Why do people have to be so rude when asking a question?

Re: Security Codes

Pecky — Sun, 25 Jul 2021 17:20:51 GMT

@Foxxee wrote:
If you're talking about QVC, I'm never asked for my security code for the card that's on file.

@Foxxee yes I am talking about QVC and thank you for confirming it.