topic Re: Backorders in Customer Care

Backorders

Kitty Galore — Tue, 29 Jun 2021 17:10:54 GMT

how long before the order is cancelled , my item has been backordered for almost a month . I know waitlist is 45 days , but Backorders were always in the past a week or 2 ?

Re: Backorders

Kachina624 — Tue, 29 Jun 2021 17:19:58 GMT

@Kitty Galore Backorder these days generally means the item is on the way but there have been transportation delays and it will arrive later than expected. They rarely get canceled. I've gotten every single one of my back orders.

Re: Backorders

Kitty Galore — Tue, 29 Jun 2021 17:23:56 GMT

@Kachina624 wrote:
@Kitty Galore Backorder these days generally means the item is on the way but there have been transportation delays and it will arrive later than expected. They rarely get canceled. I've gotten every single one of my back orders.

@Kachina624 I'm glad to hear that thanks !

Re: Backorders

Group 5 minus 1 — Tue, 29 Jun 2021 17:38:26 GMT

Just found out an item I ordered 2 days ago is on backorder. I called and cancelled.

Re: Backorders

geezerette — Wed, 30 Jun 2021 14:29:41 GMT

I had my first order that was "In Process" immediately and then went to "Backorder".

I cancelled it, got a cancellation confirmation email but my account still listed it on backorder for weeks. I happened to look at that order just this morning and noticed it now was "In Process" again. (It was originally supposed to arrive a month ago.) I cancelled it again, and this time it now finally says "Cancelled" in my account. I also got yet another cancellation confirmation.

Wow.

Re: Backorders

Kitty Galore — Wed, 30 Jun 2021 17:05:40 GMT

Back order was canceled today , so I guess Backorders aren't always received . dissapointed that I placed an order and I'm not going to receive it now. I do recall years ago Backorders were always filled within 10 days . Guess not anymore.