topic Exchanges in Customer Care

Exchanges

Jtdmum — Wed, 30 Jun 2021 10:46:44 GMT

Hi Mods-

Sorry to keep bothering you. I sent two items for exchange well over a week ago- any time frame? Not even an email acknowledging they are on their way back this time.

Getting concerned

Thanks

Re: Exchanges

Mombo1 — Wed, 30 Jun 2021 10:55:16 GMT

@Jtdmum wrote:
Hi Mods-
Sorry to keep bothering you. I sent two items for exchange well over a week ago- any time frame? Not even an email acknowledging they are on their way back this time.

Getting concerned
Thanks

@Jtdmum I just checked the return progress for an item I returned through the USPS Website. It shows the tracking. If this is the way you sent your returns, check your receipt where the tracking number appears. I have never been able to track through QVC unfortunately.

Re: Exchanges

Anonymous — Wed, 30 Jun 2021 11:53:12 GMT

@Jtdmum Please email the order number to QVCSocialTeam@qvc.com and we'll check the return tracking. Cindy

Re: Exchanges

PINKdogWOOD — Wed, 30 Jun 2021 12:15:01 GMT

@Jtdmum Exchanges take a little while to process - refund on the return then pick up the new one to process and get to you. You will eventually get an email to note they got your return and the new choice on the way. Pls remember, if what you now want is no longer there, you'll find that out too and just get your refund processed.