topic Re: No Receipt in Order Received in Customer Care

No Receipt in Order Received

SXMGirl — Mon, 05 Apr 2021 16:20:47 GMT

This was damaged when I received it. There is no receipt in the box, there is not a return form on my order page, the chat feature puts me at 46, and to speak to a customer service rep is not available. Are there any other options? I really would like to get this returned for a refund asap. Thanks for any help.

03/23/2021 | Order #6840678512

View Order

Laura Geller Artisan All-Stars 4-Piece Auto-Del

Medium

Shipped on 03/30/2021

Estimated Delivery: 03/30/2021

Re: No Receipt in Order Received

Susan-QVC — Mon, 05 Apr 2021 16:30:56 GMT

@SXMGirl wrote:

This was damaged when I received it. There is no receipt in the box, there is not a return form on my order page, the chat feature puts me at 46, and to speak to a customer service rep is not available. Are there any other options? I really would like to get this returned for a refund asap. Thanks for any help.

03/23/2021 | Order #6840678512

View Order: #6840678512

Laura Geller Artisan All-Stars 4-Piece Auto-Del Medium Shipped on 03/30/2021

Laura Geller Artisan All-Stars 4-Piece Auto-Del

Medium

Shipped on 03/30/2021

Estimated Delivery: 03/30/2021

@SXMGirl , I'm so sorry it was received damaged, we can email you an invoice with return instructions. We've just sent the invoice, give it a couple hours to come thru.

My apologies again @SXMGirl

Susan

Re: No Receipt in Order Received

SXMGirl — Mon, 05 Apr 2021 17:40:06 GMT

@Susan-QVC Thank you so much!

Re: No Receipt in Order Received

RespectLife — Mon, 05 Apr 2021 18:13:29 GMT

@SXMGirl

Just checking to be sure you knew you could print your own invoice and return slip very easily from your 'Order Status' page.

Re: No Receipt in Order Received

SXMGirl — Mon, 05 Apr 2021 18:19:32 GMT

@RespectLife I am aware and had planned to do that. Unfortunately, there was no invoice to print from my order status.

Re: No Receipt in Order Received

SXMGirl — Wed, 14 Apr 2021 12:58:44 GMT

@Susan-QVC It appears that I am being charged for return shipping even though the product was damaged when received. Can you help? Thank you.

Re: No Receipt in Order Received

Susan-QVC — Wed, 14 Apr 2021 13:23:11 GMT

@SXMGirl wrote:

@Susan-QVC It appears that I am being charged for return shipping even though the product was damaged when received. Can you help? Thank you.

@SXMGirl Sure I can help, let me take a look.

Re: No Receipt in Order Received

Susan-QVC — Wed, 14 Apr 2021 13:27:30 GMT

@Susan-QVC wrote:

@SXMGirl wrote:

@Susan-QVC It appears that I am being charged for return shipping even though the product was damaged when received. Can you help? Thank you.

@SXMGirl Sure I can help, let me take a look. I don't see that you've been charged for the label, I made the notes on the order Previously that it was damaged so when it is processed they are not to deduct $6.95, if you see that they did just let me know, I'll make sure that is refunded.

Susan

Re: No Receipt in Order Received

SXMGirl — Wed, 14 Apr 2021 13:38:18 GMT

@Susan-QVC Unfortunately, I deleted the email with the refund.

Re: No Receipt in Order Received

Angie168 — Mon, 14 Jun 2021 01:25:40 GMT

It looks like it's becoming a habit that receipts are not included. Two items that I'd ordered did not come with a receipt. It was so not convenient as not everyone has a printer at home to reprint a receipt. Please let the shipping department know that this is happening more frequently.

Re: No Receipt in Order Received

ellietoo — Fri, 18 Jun 2021 23:56:24 GMT

I have received a few packages from QVC without return labels or receipts. I just called CS and they sent me what I needed. Just don't wait around deciding what you are going to do. It took less than a week to get the letter from QVC that I was waiting for. It is a bother but fixable.

Re: No Receipt in Order Received

Missmypet — Mon, 21 Jun 2021 00:16:07 GMT

nice to know Im not the only one not receiving receits or returen slips with orders.