topic Re: DOUBLE AND INVISIBLE CHARGES in Customer Care

DOUBLE AND INVISIBLE CHARGES

Noley48 — Mon, 14 Jun 2021 17:33:48 GMT

Discovered that i have been doubled billed for one item and doubled billed for mystery items. Finance says the billing is correct!!! This amounts to over $100.00 in bogus charges. Anybody else experiencing something like this?? NO MORE QVC FOR ME.

Re: DOUBLE AND INVISIBLE CHARGES

Kachina624 — Mon, 14 Jun 2021 17:44:01 GMT

@Noley48 I feel you may be mistaken but you have the right to dispute charges with your cc company. When you buy an item QVC does an authorization on your cc, as do most merchants. It looks like a charge but isn't and falls off in a few days. Your cc company can give you info about that.

Re: DOUBLE AND INVISIBLE CHARGES

pupwhipped — Mon, 14 Jun 2021 17:57:14 GMT

Re: DOUBLE AND INVISIBLE CHARGES

Still Raining — Mon, 14 Jun 2021 18:09:03 GMT

Oh my!

It the items are mysterious and the "double" charges are invisible, do they exist? Were they received?

Re: DOUBLE AND INVISIBLE CHARGES

mspatmac — Mon, 14 Jun 2021 19:09:32 GMT

@Noley48 wrote:
Discovered that i have been doubled billed for one item and doubled billed for mystery items. Finance says the billing is correct!!! This amounts to over $100.00 in bogus charges. Anybody else experiencing something like this?? NO MORE QVC FOR ME.

@Noley48 May I suggest a call to your credit card company where a customer service agent can more fully explain and you can ask questions until it's clear. You mentioned 2 different issues, double billing and double billing for mystery items. Authorizations are nothing more than a hold for the amount of your purchase until the charge matches up.

It's a way for the credit card company to insure funds are available when the charge posts. They are not billed and if you cancel the purchase they fall off. This is a question for your credit card company and not QVC. Please call them.

Re: DOUBLE AND INVISIBLE CHARGES

Noley48 — Tue, 15 Jun 2021 22:10:15 GMT

These were charged on pay pal and pay agreed theby paid charges because QVC sent them. Pay Pal statement clearly shows double charges one day apart

Re: DOUBLE AND INVISIBLE CHARGES

Mom2Dogs — Wed, 16 Jun 2021 00:39:37 GMT

@Noley48 I keep receipts for all purchases and the receipt is matched up...to the penny...the charge on my monthly credit card bill. If there is any discrepency, someone gets a call.

Are you sure they are not easy pay charges, sometimes you could get billed 2x in one month.

I would not rest until I know exactly what I purchased and received.

Re: DOUBLE AND INVISIBLE CHARGES

Creek Street — Thu, 17 Jun 2021 19:15:11 GMT

I just got charged again for an easy pay order place on June 10. Customer Service swears in didn't happen. My bank records prove otherwise. I have one more order I'm waiting on, and them I'm done. I will not order from the Q again. This year has been horrble with things arriving broken, and other problems. I can shop elsewhere!

Re: DOUBLE AND INVISIBLE CHARGES

SoCal Bred — Fri, 18 Jun 2021 12:37:54 GMT

That's why I do not deal with 'easy pay' or 'auto delivery.'