topic Re: Auto delivery on back order in Customer Care

Auto delivery on back order

Toot1920 — Tue, 08 Jun 2021 16:52:55 GMT

I have David's preformed cookies on auto delivery, next delivery date was 6/7/21, money already taken out of my bank. Order says item is back ordered with no date of expectation. How do I contact the moderators for help?

Re: Auto delivery on back order

SharkE — Tue, 08 Jun 2021 16:54:09 GMT

QVCSocialTeam@qvc.com email them offline

Re: Auto delivery on back order

Susan-QVC — Tue, 08 Jun 2021 17:01:16 GMT

@Toot1920 wrote:

I have David's preformed cookies on auto delivery, next delivery date was 6/7/21, money already taken out of my bank. Order says item is back ordered with no date of expectation. How do I contact the moderators for help?

@Toot1920 Let me take a look and we will follow up.

Susan

Re: Auto delivery on back order

Toot1920 — Thu, 10 Jun 2021 13:49:04 GMT

@Susan-QVC, have you received any answer yet on my auto delivery? I had also emailed per @SharkE's suggestion, no response as of yet. Thanks..

Re: Auto delivery on back order

Susan-QVC — Thu, 10 Jun 2021 13:55:20 GMT

@Toot1920 wrote:

@Susan-QVC, have you received any answer yet on my auto delivery? I had also emailed per @SharkE's suggestion, no response as of yet. Thanks..

@Toot1920 I'm sorry, we have not been replied too so far, I have just sent a 2nd request for an update on when the order may ship.

Susan

Re: Auto delivery on back order

Susan-QVC — Mon, 14 Jun 2021 11:38:03 GMT

Good Morning @Toot1920 , I am so sorry, we still have not heard back when your order for the David's Cookies AD will ship, I will continue to email and make sure to followup with you when I hear back.

I am very sorry for the continued delays,

Susan

Re: Auto delivery on back order

Toot1920 — Mon, 14 Jun 2021 14:15:27 GMT

@Susan-QVC, thanks, I appreciate it. I hope that I receive it and my future auto shipments.

Re: Auto delivery on back order

NYCLatinaMe — Mon, 14 Jun 2021 18:18:00 GMT

Not even QVC customer service can get answers from QVC? Unbelievable!!!

Re: Auto delivery on back order

Toot1920 — Wed, 16 Jun 2021 20:55:45 GMT

@Susan-QVC, FYI, I received my order today. I didn't get any notifications that it had shipped or anything, but I'm glad that I did. Thank you for your help.

Re: Auto delivery on back order

Nomore — Wed, 16 Jun 2021 21:03:04 GMT

@Toot1920

I'm glad to see you have your order. I have the same problem, cookies auto-delivery were in-process, then changed to backorder. They were supposed to ship Jun 14 and be here by Jun18.

@Susan-QVC or any moderator, is my order going to be shipped or cancelled?

Re: Auto delivery on back order

Toot1920 — Wed, 16 Jun 2021 22:12:06 GMT

@Nomore, mine was supposed to ship on June 7th. Under "my orders", it says in process with delivery date of June 11th. Hopefully you'll get yours soon.