topic Re: QVC cant confirm its me, order cancelled in Customer Care

QVC cant confirm its me, order cancelled

Lacemae — Fri, 11 Jun 2021 15:58:38 GMT

I have been a customer with QVC for a long time while married and since divorced. I recently made a couple orders and both were cancelled.

I called to see why as the funds were available in the bank account associated with my QVC account. The representative stated it was because none of the personal information in my account could be confirmed. They said my phone number was under another name (I have an account with my dad for cell service) and there was a different name listed for my address. (I rent, so naturally my name would not be on the property).

Does this mean I cannot order from QVC because I rent and dont have my own cell plan? What do I need to do so that I can order from QVC short of buying a home and getting my own cell service? If they cannot confirm it is me, why did they take money out of my bank account? Are they going to be able to return the funds since they cannot confirm its me? It has been over the 5 day period I was told to wait for the money to be put back into the account. Please help. Thank you.

Re: QVC cant confirm its me, order cancelled

KingstonsMom — Fri, 11 Jun 2021 16:06:26 GMT

@Lacemae

Email the QVCSocialTeam@QVC.com with this info, they will notice your post sooner.

Re: QVC cant confirm its me, order cancelled

Etoile308 — Fri, 11 Jun 2021 16:19:12 GMT

I think it's admirable when companies are diligent in dealing with customers' finances.
When making your purchases, are you using a credit card in your name, and are you paying in full and not using Easy Pays?

Re: QVC cant confirm its me, order cancelled

Jaspersmom — Fri, 11 Jun 2021 16:23:05 GMT

I know you're frustrated and it's the reason you probably posted here, but you should really be calling QVC directly to resolve this problem. There has to be more to this. Plenty of people rent a home or apartment and still buy from QVC, so that address problem you mentioned sounds odd. Your mailing address (unless it's a PO box) can easily be confirmed through your rental receipts. And if your QVC account is tied to your bank account, that's easy for them to verify as well. Maybe there weren't enough funds in the account. This sounds more like a payment issue. Good luck and I do hope you get it resolved soon.

Re: QVC cant confirm its me, order cancelled

Lacemae — Fri, 11 Jun 2021 16:27:14 GMT

A card. And yes, easy pays.

Re: QVC cant confirm its me, order cancelled

Lacemae — Fri, 11 Jun 2021 16:28:25 GMT

There was more than enough funds to cover. Right? It is tied to my account so it doesnt make any sense.

Re: QVC cant confirm its me, order cancelled

Kachina624 — Fri, 11 Jun 2021 16:34:14 GMT

There have to be a number of suspicious circumstances. You know what they are and can figure out how to establish credit. You don't need to buy a house but your name should be associated with the address where you rent. Have you gotten a credit report to see what's listed and what needs fixing? You need to make the effort to fix this situation as no one can do it for you.

QVC never charges your cc until an order ships. The do a pre-authorization, as do most merchants, which falls off in a few days, according to your cc's company policy.

Re: QVC cant confirm its me, order cancelled

colleena — Fri, 11 Jun 2021 16:37:24 GMT

@Lacemae Sorry to hear you are having these issues.

I'm not sure but wondering if since you are divorced that past credit history is showing under your husband's name & not yours. We had a neighbor who had that happen to her that after her divorce she had to re-establish her credit history as nothing was showing under her name.

Good luck.

Re: QVC cant confirm its me, order cancelled

Etoile308 — Fri, 11 Jun 2021 16:40:30 GMT

Credit card or debit card? It makes a difference. It also makes a difference if it's a high ticket item.

Re: QVC cant confirm its me, order cancelled

50Mickey — Fri, 11 Jun 2021 16:49:27 GMT

Right. She said funds were available in her account so she must be using a debit card not a credit card. Will QVC let you use a debit card for easy pays? I wouldn't think so.

Re: QVC cant confirm its me, order cancelled

Anonymous — Fri, 11 Jun 2021 17:20:54 GMT

Hi @Lacemae I checked your account and since it is a new account our Finance Team needs to update some information. Please contact customer service at 1-800-367-9444 and they can transfer you to the Finance Team.

Re: QVC cant confirm its me, order cancelled

debfau — Fri, 11 Jun 2021 18:08:47 GMT

@50Mickey wrote:
Right. She said funds were available in her account so she must be using a debit card not a credit card. Will QVC let you use a debit card for easy pays? I wouldn't think so.

If your debit card has a "VISA" or "MasterCard" logo on it then yes you can use a debit card to make easy pays - I use mine all the time for this.

Re: QVC cant confirm its me, order cancelled

Etoile308 — Fri, 11 Jun 2021 18:22:30 GMT

Of course you can use a debit card with no problem if you have an established credit history with them. You're getting an interest free loan.

Should you use a debit card online? Well that's a whole other kettle of fish. To me, no. If there's a security problem and your card is compromised then your money is tied up and at risk. If you use an actual credit card you don't have that concern. You also have the protection of the credit card company standing behind your purchase if any problems arise.

Re: QVC cant confirm its me, order cancelled

Kachina624 — Fri, 11 Jun 2021 18:35:05 GMT

@Etoile308 A debit card issued by a reputable bank has the same protection that a credit card has. I've had mine used illicitly and the funds were replaced immediately.

Re: QVC cant confirm its me, order cancelled

Sage04 — Mon, 14 Jun 2021 23:42:20 GMT

@Etoile308 wrote:
Of course you can use a debit card with no problem if you have an established credit history with them. You're getting an interest free loan.

Should you use a debit card online? Well that's a whole other kettle of fish. To me, no. If there's a security problem and your card is compromised then your money is tied up and at risk. If you use an actual credit card you don't have that concern. You also have the protection of the credit card company standing behind your purchase if any problems arise.

@Etoile308

I Bank with Chase and the funds were replaced while they investigated.