topic Re: Pre-Order for Tonight’s TSV Shows Backordered?. in Customer Care

Pre-Order for Tonight’s TSV Shows Backordered?.

Maddiecat817 — Thu, 10 Jun 2021 23:35:16 GMT

In response to an email from QVC I ordered a pair of the denim & co linen pants that will be aired as the TSV tonight. The item I ordered showed (and still shows) as in stock, but my order status is "backordered". What does this mean? Should I cancel and reorder or what?

Re: Pre-Order for Tonight’s TSV Shows Backordered?.

mspatmac — Thu, 10 Jun 2021 23:45:37 GMT

If that's the case, I'm out.

Re: Pre-Order for Tonight’s TSV Shows Backordered?.

Kachina624 — Thu, 10 Jun 2021 23:58:37 GMT

@Maddiecat817 It probably means the arrival has been delayed but it's on the way.

Re: Pre-Order for Tonight’s TSV Shows Backordered?.

Mistreatedbycs — Fri, 11 Jun 2021 00:06:10 GMT

I hope the host tells the prospective customers when the anticipated ship date is.

Either still in China, in a container somewhere, sitting in customs, waiting for a truck to haul to warehouse, waiting for quality control or who knows.

Re: Pre-Order for Tonight’s TSV Shows Backordered?.

granddi — Fri, 11 Jun 2021 00:44:39 GMT

I got the same message. So with undisclosed backorder date and unpredictable delivery it a big guess when we would get this item.

Re: Pre-Order for Tonight’s TSV Shows Backordered?.

Liverbird1 — Fri, 11 Jun 2021 00:53:59 GMT

My order says in process for delivery 22nd

Re: Pre-Order for Tonight’s TSV Shows Backordered?.

mspatmac — Fri, 11 Jun 2021 01:35:21 GMT

Many similar linen blend beach pants on Amazon, Roxy site and others with comparable prices and no waiting!

Re: Pre-Order for Tonight’s TSV Shows Backordered?.

RealtyGal2 — Fri, 11 Jun 2021 02:10:37 GMT

Do not cancel. The new progression for orders seems to be: (1) Preparing your order, (2) Backorder (this status usually only lasts for 48 hours, then the item is shipped), (3) Shipped

I know this is odd, but I am going by what is happening with my orders. The QVC shipping department is really a mess. They are adding statuses, but not letting the customers know what the new statuses mean. It is extremely confusing for all of us. I just don't want you to miss out on something you really want because of all the confusion. In my opinion, QVC needs to hire a new manager for the shipping department.

Re: Pre-Order for Tonight’s TSV Shows Backordered?.

Kachina624 — Fri, 11 Jun 2021 03:13:11 GMT

I'd say the new president QVC got not too long ago is not working out very well. This problem goes far beyond what a warehouse manager controls.

Re: Pre-Order for Tonight’s TSV Shows Backordered?.

Maddiecat817 — Fri, 11 Jun 2021 23:04:22 GMT

I emailed the social team last night. Haven't heard from them. It was still showing backordered this morning so I canceled that order and reordered. Now they are preparing my order so I guess it's all good. But it just goes to show you need to watch your order status.