topic Re: Shipping Is A Disgrace! in Customer Care

Shipping Is Very Slow!

stellabystarlight — Thu, 10 Jun 2021 20:22:19 GMT

Why is shipping so slow? I have about five items that are not moving. I wonder what the issue is. I think the Q has to hire more people.

Re: Shipping Is A Disgrace!

shaggygirl — Wed, 09 Jun 2021 14:24:13 GMT

The last couple of weeks I've had some pretty quick deliveries from Amazon, Doheny's & LLBean. Received within 4 days of ordering.

Have a Laura Geller Italian Marble Lipstick Order on the way from the Q. Ordered on the 5th, shipped on the 7th so although that's not so bad who knows now that it's in the hands of the shipper how long it will take especially now that it went from the hands of UPS to the USPS.

We're having a heatwave here so it might not have been the best time of year to order lipstick. Hope it doesn't arrive looking like jelly.

Came back to edit and add that I ordered a pair of my favorite flip flops from Reef yesterday. Just got an email that they have shipped.

And now I'm back with another edit to say I see my Laura Geller stuff arrived in my town's Post Office at 5:56am this morning....and as of 7:28am was en route to a different town north of me. Hhhmmmm

Re: Shipping Is A Disgrace!

Nataliesgramma — Wed, 09 Jun 2021 09:41:14 GMT

I have started ordering more from Amazon and other Companies because of the shipping here. I have nothing on order from QVC right now with would be a rare thing a couple months ago.....

No one else is having these issues that I am ordering from.....

Re: Shipping Is A Disgrace!

violet runner — Wed, 09 Jun 2021 10:23:08 GMT

Agree! I have an item that was ordered 2 weeks ago and not arrived yet. I could understand if it other sites I order from were doiing the same.. But I have gotten whatever I order in a timely manner. And I finding myself shopping more local now.

There is every reason not to order from here. The cost of shipping and possible returns. I can usually get free shipping and returns on most items from other companies.

Items going from in process, to backorder to preparing your order.. What the hack is that about?

For now I am hold ordering anything from here if i can find the same or similar elsewhere. Even if means paying a little more.

Re: Shipping Is A Disgrace!

SharkE — Wed, 09 Jun 2021 11:35:10 GMT

Join the club. I got a 86.00 Isaac jacket that has been processing since the 4th. 5 days and counting.

Wish I knew somebody that worked there we could learn if it's because of understaffing, people getting paid more to stay home now?

All the stimulus checks and unemployment extras should have run out by now. Other companies aren't this bad. Old equipment breaking down and not being replaced by new ? Some kind of internal trouble going on.

Re: Shipping Is A Disgrace!

Kachina624 — Wed, 09 Jun 2021 13:33:02 GMT

@SharkE Unemployment Insurance supplement lasts until September but I don't think lack of staff is the problem. Heavens knows there are enough threads on the subject here if someone really wants the answer, several yesterday.

Re: Shipping Is A Disgrace!

depglass — Wed, 09 Jun 2021 13:50:49 GMT

Personallly I'd like to keep QVC in business, so I've been more tolerant of foulups that happened during the pandemic. I have several online sources, but QVC remains my favorite, both to watch and to order from.

Re: Shipping Is A Disgrace!

RespectLife — Wed, 09 Jun 2021 14:32:26 GMT

It's not only QVC.

Prime has been 3-5 days consistently.

Walmart 2 day has been a week...same with Target. At least a week.

Shoes.com ...placed an order for 'in stock'....over 1 week and it still hasn't shipped.

NO info, no est. delivery or ship date...nothing! Says 'In Stock' 'Not Shipped'

It's a birthday gift for my son.

They have a recording on their CS line...will only take emails. Can't even leave a message.

Emailed and I get a PRE-printed generic response.

At least at Q, I have the moderators who help and C/S phone has been fine for me as well. I may not get shipping/processing issues resolved, but at least I get to speak to a LIVE person!

Re: Shipping Is A Disgrace!

Anonymous — Wed, 09 Jun 2021 14:50:59 GMT

Hi @stellabystarlight I checked your orders and sent you an email.

Re: Shipping Is A Disgrace!

maverick5150 — Wed, 09 Jun 2021 14:52:25 GMT

No offence, but I hope your efforts to keep this company in business fails, for the sake of all of us. Go shopping on HSN.

Re: Shipping Is A Disgrace!

depglass — Wed, 09 Jun 2021 16:21:43 GMT

QVC and HSN are owned by the same people. QVC goes down, they might take HSN with them. It depends how they are structured.

Re: Shipping Is A Disgrace!

SharkE — Wed, 09 Jun 2021 17:09:00 GMT

Do all the vendors like Isaac, Kim Gravel, etc. have Facebook pages ?

Re: Shipping Is A Disgrace!

Geewhiz — Wed, 09 Jun 2021 17:17:47 GMT

Totally agree with the shipping nightmare. I understand some delays but when I place an order and it says its in stock only to later be told its on backorder is unacceptable. I also see the status of many of my orders go from in process, to backorder to preparing your order.. INSANE!

I love QVC products but won't be ordering anything unless I hear that that things have changed. There's too many alternatives (other companies that do much better) to hassle with this lack of customer support.

Re: Shipping Is A Disgrace!

proudlyfromNJ — Wed, 09 Jun 2021 17:32:10 GMT

@SharkE wrote:
Do all the vendors like Isaac, Kim Gravel, etc. have Facebook pages ?

@SharkE You can google their name and Facebook. If they have one you will see it.

Re: Shipping Is A Disgrace!

Kachina624 — Wed, 09 Jun 2021 18:16:47 GMT

@maverick5150 wrote:
No offence, but I hope your efforts to keep this company in business fails, for the sake of all of us. Go shopping on HSN.

@maverick5150 Why don't you go post your thoughts on the HSN board exclusively?

Re: Shipping Is A Disgrace!

violet runner — Wed, 09 Jun 2021 19:35:08 GMT

There is a reasonable shipping time and I suppose what's tolerable for one is different for another.. As someone stated Amazon is 3- 5 days now.. I have Prime and unless specifically stated, I get an item within 3 days or less. That's processing and shipping. I find that very acceptable. True, it isn't only QVC- but the Q is near bottom or at the bottom of reasonable shipping time and cost. And for that I am limiting my buying for now. @Kachina624 mentioned there are many threads on this. I would wish this problem be addressed and explanation ( s) given. We, the customers, are owed that much. Just stating there are delays isn't enough anymore. More clarity is needed and resolution on what can be done or is being done.

Re: Shipping Is A Disgrace!

MalteseMomma — Wed, 09 Jun 2021 21:04:01 GMT

Just cancel your order if possible and

You will have it by the very NEXT DAY!!!!

Seems to work for me.....................

this post was ment to be scarcastic!

Re: Shipping Is A Disgrace!

Goodie2shoes — Wed, 09 Jun 2021 21:36:22 GMT

Shipping from HSN is much quicker than from QVC, I'm in Mo. I have also had items from QVC go from preparing your order to backorder then preparing again for days and days, still not shipped.