topic Help please in Customer Care

Help please

MalteseMomma — Sun, 06 Jun 2021 16:32:49 GMT

My 5/30 order for M71904 Oak stone Kitchen Quiche is showing as cancelled on my "order detail" page but my QVC account is still saying ITP! It is sceduled to ship on 6/11 and still says it can be cancelled ,but it is not cancelling on my acct page.

I have been trying to have this cancelled for much too long!

Noone is available to accept delivery!

As I stated to CS dept. , I am in the hospital and on the way to rehab, for quite a long stay.

Re: Help please

Kachina624 — Sun, 06 Jun 2021 16:53:59 GMT

@MalteseMomma I'd say I hope you're okay but you obviously are not if you're in the hospital but I hope you're on the way to recovery and will soon feel better. I wonder if you could contact UPS to return the delivery to sender if it does ship?

Re: Help please

Kim-QVC — Sun, 06 Jun 2021 17:59:21 GMT

@MalteseMomma wrote:

My 5/30 order for M71904 Oak stone Kitchen Quiche is showing as cancelled on my "order detail" page but my QVC account is still saying ITP! It is sceduled to ship on 6/11 and still says it can be cancelled ,but it is not cancelling on my acct page.

I have been trying to have this cancelled for much too long!

Noone is available to accept delivery!

As I stated to CS dept. , I am in the hospital and on the way to rehab, for quite a long stay.

Hi @MalteseMomma thank you for reaching out to us for assistance. I reviewed the order and we have sent the cancellation notice to the vendor, the order status is showing as in the process of cancelling. Best wishes on a speedy recovery. Kim

Re: Help please

MalteseMomma — Sun, 06 Jun 2021 20:58:21 GMT

@Kim-QVC

Thank you so much.

Re: Help please

MalteseMomma — Tue, 08 Jun 2021 15:32:57 GMT

@Kim-QVC

This order has shipped anyway, even with all of CS special help and being acknowledged as cancelled many times!